Re: Internet connection question - attn Xeno

From	"Rod Speed" <rod.speed.aaa@gmail.com>
Newsgroups	aus.computers
Subject	Re: Internet connection question - attn Xeno
Date	2017-06-08 10:52 +1000
Message-ID	<eprleuFh40iU1@mid.individual.net> (permalink)
References	(15 earlier) <epotoiFsa90U1@mid.individual.net> <epp5kkFtsgkU1@mid.individual.net> <59377b03$0$10704$c3e8da3$5d8fb80f@news.astraweb.com> <epppngF3i5oU1@mid.individual.net> <eprj72FglgsU1@mid.individual.net>

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"felix" <felix@real_felix.invalid> wrote in message 
news:eprj72FglgsU1@mid.individual.net...
> On Wednesday, 7 Jun 2017 5:52 PM, felix wrote:
>> On Wednesday, 7 Jun 2017 2:03 PM, FMurtz wrote:
>>> felix wrote:
>>>> On Wednesday, 7 Jun 2017 9:55 AM, Rod Speed wrote:
>>>>>
>>>>>
>>>>> "felix" <felix@real_felix.invalid> wrote in message
>>>>> news:epot55Fs6itU1@mid.individual.net...
>>>>>> On Wednesday, 7 Jun 2017 6:11 AM, Rod Speed wrote:
>>>>>>>
>>>>>>>
>>>>>>> "felix" <felix@real_felix.invalid> wrote in message
>>>>>>> news:epnnmvFji6oU1@mid.individual.net...
>>>>>>>> On Tuesday, 6 Jun 2017 4:24 PM, felix wrote:
>>>>>>>>> On Tuesday, 6 Jun 2017 11:33 AM, Rod Speed wrote:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> "felix" <felix@real_felix.invalid> wrote in message
>>>>>>>>>> news:epmdi2FadjaU1@mid.individual.net...
>>>>>>>>>>> On Tuesday, 6 Jun 2017 5:00 AM, Rod Speed wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> "felix" <felix@real_felix.invalid> wrote in message
>>>>>>>>>>>> news:epl5j5F1drgU1@mid.individual.net...
>>>>>>>>>>>>> On Monday, 5 Jun 2017 11:08 PM, Grumpy Tech wrote:
>>>>>>>>>>>>>> On 5/06/2017 10:34 PM, felix wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Xeno.. can you please advise if it's ok for me to use the
>>>>>>>>>>>>>>> myrepublic
>>>>>>>>>>>>>>> modem? my concern is that it will 'talk' to MR, and register 
>>>>>>>>>>>>>>> a
>>>>>>>>>>>>>>> connection, and I'll be charged. Rob says just to put in my
>>>>>>>>>>>>>>> TPG password
>>>>>>>>>>>>>>> and username, and I can use this modem with my TPG account,
>>>>>>>>>>>>>>> and that's
>>>>>>>>>>>>>>> no prob, I can do that without connecting to the net, but
>>>>>>>>>>>>>>> the MR setup
>>>>>>>>>>>>>>> guide
>>>>>>>>>>>>>>> <https://mrau-web-02.s3.amazonaws.com/au/wp-content/uploads/2016/11/Wi-Fi-Hub-Quick-Start-Guide.pdf>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> step 4, says the modem will setup automatically, once I'm
>>>>>>>>>>>>>>> online, so
>>>>>>>>>>>>>>> would that mean it will register me as a customer of MR?. 
>>>>>>>>>>>>>>> TIA
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> what about the belong one? I don't have an account with 
>>>>>>>>>>>>>>>> them
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Let's give you a hint felix. I had an Optus modem running my
>>>>>>>>>>>>>> Internode connection for a while until I put in my Cisco
>>>>>>>>>>>>>> gear. I then reconfigured it to run on our Exetel network at
>>>>>>>>>>>>>> work when our shitty Netcomm failed. I have never been
>>>>>>>>>>>>>> charged by Optus...
>>>>>>>>>>>>>
>>>>>>>>>>>>> but did you have an Optus account? I have an MR account
>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The fact is felix that who you are connected to is designated
>>>>>>>>>>>>>> by carrier codes assigned to your connection by the NBN and
>>>>>>>>>>>>>> those codes give the ip range information to the modem and in
>>>>>>>>>>>>>> the case of your MR modem when you are connected to their NBN
>>>>>>>>>>>>>> service the modem is auto configured. If you manually
>>>>>>>>>>>>>> configure it to use TPG it cannot connect to MR...
>>>>>>>>>>>>
>>>>>>>>>>>>> however, I've just discovered that I need to be connected to
>>>>>>>>>>>>> the internet to access the modem configuration page, as I've
>>>>>>>>>>>>> just been experimenting with the Belong modem.
>>>>>>>>>>>>
>>>>>>>>>>>> No you don’t with the MR modem.
>>>>>>>>>>>>
>>>>>>>>>>>>> my concern is, and you'll pardon my ignorance in these matters
>>>>>>>>>>>>> (I hope), that once the modem connects to the internet it will
>>>>>>>>>>>>> 'seek out' it's host MR and identify with my account.
>>>>>>>>>>>>
>>>>>>>>>>>> FTTP doesn’t work like that. What RSP it talks to is determined 
>>>>>>>>>>>> by
>>>>>>>>>>>> which port on the NBN NTU you plug it into. If you plug it into
>>>>>>>>>>>> the one you are currently using, it will use the same RSP you 
>>>>>>>>>>>> are
>>>>>>>>>>>> using now. The RSP is fixed to a particular port on the NBN 
>>>>>>>>>>>> NTU.
>>>>>>>>>>>>
>>>>>>>>>>>>> I don't have that issue with Belong as I don't have an account
>>>>>>>>>>>>> with them.
>>>>>>>>>>>>
>>>>>>>>>>>>>> Telstra uses the same principal with their modems for NBN
>>>>>>>>>>>>>> connections (it's done by mac addressing) and autoconfigure
>>>>>>>>>>>>>> their modems with your details. Works well until they get
>>>>>>>>>>>>>> their wires crossed... You can if you are a masochist setup a
>>>>>>>>>>>>>> Telstra modem to work with your connection as well. The
>>>>>>>>>>>>>> Belong modem (being part of Telstra) uses the same mac
>>>>>>>>>>>>>> addressing principle. As long as you configure it to use TPG
>>>>>>>>>>>>>> you will not have any issues.
>>>>>>>>>>>>
>>>>>>>>>>>>> I assume that 'configuring the modem' means copying the
>>>>>>>>>>>>> settings from the TPG modem config page to the MR modem config
>>>>>>>>>>>>> page?
>>>>>>>>>>>>
>>>>>>>>>>>>>> In saying that though if you have your home phone configured
>>>>>>>>>>>>>> via voip through your current modem you may have some issues
>>>>>>>>>>>>>> as some companies modems have the phone carrier hard coded
>>>>>>>>>>>>>> into the modem and it cannot be changed.
>>>>>>>>>>>>
>>>>>>>>>>>>> the home phone number was provided by TPG, and I believe that
>>>>>>>>>>>>> with the NBN home phones are now voip phones,
>>>>>>>>>>>>
>>>>>>>>>>>> Yes.
>>>>>>>>>>>>
>>>>>>>>>>>>> so that could be an issue.
>>>>>>>>>>>>
>>>>>>>>>>>> Nope.
>>>>>>>>>>
>>>>>>>>>>> so i access the MR modem config page without internet
>>>>>>>>>>> connection, and then change only the username and password.
>>>>>>>>>>
>>>>>>>>>> Yes, and that alone ensures that it can use the MR service.
>>>>>>>>>
>>>>>>>>> you mean can't?
>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>> then do I connect to the NBN box TPG port,
>>>>>>>>>>
>>>>>>>>>> Yes.
>>>>>>>>>>
>>>>>>>>>>> or the other port?
>>>>>>>>>>
>>>>>>>>>> No, that’s the one that the MR service is on.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> ok, I have put in the username and password, and connected via the
>>>>>>>>> NBN TPG port, but I can't access the internet. it would seem to me
>>>>>>>>> that I need to change other settings on the modem. eg. NTP
>>>>>>>>> servers, ???
>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>> (the wifi speed was down to 1.1 mbps last night
>>>>>>>>>>
>>>>>>>>>> That wouldn’t be due to the Netcomm router,
>>>>>>>>>> it will deliver something like 25 mbps fine. It
>>>>>>>>>> just can't get within a bulls roar of the 100
>>>>>>>>>> mbps that your FTTP can provide if you are
>>>>>>>>>> paying for a 100/40 service with TPG.
>>>>>>>>>>
>>>>>>>>>>> so I really need to do something,
>>>>>>>>>>
>>>>>>>>>> That is likely local wifi interference.
>>>>>>>>>>
>>>>>>>>>> You may be able to fix that by using a different
>>>>>>>>>> channel or using the 5GHz band if the TV can
>>>>>>>>>> do that. The MR router can, the Netcomm can't.
>>>>>>>>>>
>>>>>>>>>>> although my PC connection is via ethernet)
>>>>>>>>>>
>>>>>>>>>> Sure, but your problem is with your TV.
>>>>>>>>>
>>>>>>>>> yes. I can connect via LAN but then I have the problem that the tv
>>>>>>>>> keeps connecting and disconnecting, making the LAN connection
>>>>>>>>> virtually unusable
>>>>>>>
>>>>>>>> I decided to connect to myrepublic as this is proving too 
>>>>>>>> complicated.
>>>>>>>
>>>>>>> OK.
>>>>>>>
>>>>>>>> I was able to log into my myaccount page and it shows the status of
>>>>>>>> my order as 'pending installation'. over two months and still 
>>>>>>>> waiting.
>>>>>>>
>>>>>>> Its likely just waiting for you to plug the MR router into the
>>>>>>> port on the NBN NTU that MR has provided a service on to
>>>>>>> indicate that the installation is complete and start billing you.
>>>>>>
>>>>>> however, I have heard nothing from them since the initial 'welcome'
>>>>>> email. they have not told me to plug in the modem, or where to plug
>>>>>> it into, or anything at all for that matter, despite the fact they
>>>>>> said in that email that I would be informed by texts and emails
>>>>>> regarding the progress of my connection. and I've never received any
>>>>>> email giving me a password to log into my account. I've just been
>>>>>> left in limbo since day one
>>>>>
>>>>> If you didn’t expect any glitches at all with an operation
>>>>> that had only been going for a couple of months before
>>>>> you signed up
>>>>
>>>> I don't see how that's relevant as they have been operating OS for much
>>>> longer, and would have their systems in operation already
>>>>
>>>>> and arent actually capable of telling them
>>>>> that you havent  heard from them apart from the initial email...
>>>>
>>>> I have. they never got back to me
>>>>
>>>>>
>>>>>>>> these ppl are a joke!
>>>>>
>>>>>>> No joke there, its done the way it should be.
>>>>>
>>>>>> well it's not the way TPG do it!
>>>>>
>>>>> Yeah, they have fuckwit incompetents in
>>>>> a call center in India instead.
>>>>
>>>> Philippines actually
>>>>
>>>>> And supply
>>>>> steaming turds of modems that can't even
>>>>> deliver anything even remotely like the
>>>>> 100/40 service you are paying for over wifi.
>>>>>
>>>>>> they do it much better with texts, emails, and instructions at every
>>>>>> step of the way.
>>>>>
>>>>> Hardly surprising given that they have been
>>>>> doing it for more than a decade now.
>>>>
>>>>
>>> Why don't you do as every one else has, ring them, this may be a long 
>>> wait or short (I have never had to wait long) they have Australian call 
>>> centre.
>>
>> I did ring them today actually and they ( a woman) told me the same thing 
>> I was told last time, that someone would ring me back. so far no one has

> and what's the bet no one will :( but why couldn't the person who took the 
> call deal with it,

Because you called them before the people who do that start work.

> like they do in any other ISP?

That’s a lie. Only a few of them have full 24/7 support.

> MR seem to be very badly organized

You don’t understand the basics on how they operate.

>>> They may even wait on phone while you plug in and guide you through.
>>
>> I don't need any guidance. I just need them to connect the damn thing

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  Re: Internet connection question "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-04 04:51 +1000
    Re: Internet connection question felix <felix@real_felix.invalid> - 2017-06-04 12:25 +1000
      Re: Internet connection question "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-05 14:03 +1000
        Re: Internet connection question felix <felix@real_felix.invalid> - 2017-06-05 14:57 +1000
          Re: Internet connection question FMurtz <haggisz@hotmail.com> - 2017-06-05 16:27 +1000
            Re: Internet connection question felix <felix@real_felix.invalid> - 2017-06-05 16:46 +1000
              Re: Internet connection question FMurtz <haggisz@hotmail.com> - 2017-06-05 19:09 +1000
                Re: Internet connection question FMurtz <haggisz@hotmail.com> - 2017-06-05 19:11 +1000
                Re: Internet connection question felix <felix@real_felix.invalid> - 2017-06-05 19:17 +1000
                Re: Internet connection question Xeno <xenolith@optusnet.com.au> - 2017-06-05 19:22 +1000
                Re: Internet connection question felix <felix@real_felix.invalid> - 2017-06-05 22:06 +1000
                Re: Internet connection question FMurtz <haggisz@hotmail.com> - 2017-06-06 18:17 +1000
          Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-05 22:34 +1000
            Re: Internet connection question - attn Xeno Grumpy Tech <grumpytech07@gmail.com> - 2017-06-05 23:08 +1000
              Re: Internet connection question - attn Xeno Grumpy Tech <grumpytech07@gmail.com> - 2017-06-05 23:10 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-05 23:45 +1000
              Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-05 23:44 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-06 05:00 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-06 11:06 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-06 11:28 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-06 15:14 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-06 16:23 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-06 20:56 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-06 11:33 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-06 16:24 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-06 23:06 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-07 06:11 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-07 09:45 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-07 09:55 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-07 12:09 +1000
                Re: Internet connection question - attn Xeno FMurtz <haggisz@hotmail.com> - 2017-06-07 14:03 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-07 17:52 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-08 10:13 +1000
                Re: Internet connection question - attn Xeno FMurtz <haggisz@hotmail.com> - 2017-06-08 10:47 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-08 10:52 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-08 15:14 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-08 16:22 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-07 15:03 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-07 06:12 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-07 09:52 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-07 14:03 +1000
                Re: Internet connection question - attn Xeno FMurtz <haggisz@hotmail.com> - 2017-06-07 14:44 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-07 15:08 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-08 10:10 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-08 10:50 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-08 10:06 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-08 10:49 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-08 10:04 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-08 10:47 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-08 14:58 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-08 16:20 +1000
            Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-06 04:59 +1000
            Re: Internet connection question - attn Xeno Xeno <xenolith@optusnet.com.au> - 2017-06-06 15:12 +1000
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    Re: Internet connection question not@telling.you.invalid (Computer Nerd Kev) - 2017-06-29 23:28 +0000
      Re: Internet connection question "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-30 11:09 +1000
        Re: Internet connection question felix <felix@real_felix.invalid> - 2017-06-30 11:33 +1000
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      Re: Internet connection question felix <felix@real_felix.invalid> - 2017-06-30 11:31 +1000
        Re: Internet connection question not@telling.you.invalid (Computer Nerd Kev) - 2017-07-01 02:28 +0000
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              Re: Internet connection question "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-07-02 06:54 +1000
                Re: Internet connection question felix <felix@real_felix.invalid> - 2017-07-02 12:26 +1000
                Re: Internet connection question "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-07-02 13:17 +1000
              Re: Internet connection question not@telling.you.invalid (Computer Nerd Kev) - 2017-07-02 00:44 +0000
                Re: Internet connection question felix <felix@real_felix.invalid> - 2017-07-02 12:37 +1000
                Re: Internet connection question not@telling.you.invalid (Computer Nerd Kev) - 2017-07-02 23:18 +0000
                Re: Internet connection question felix <felix@real_felix.invalid> - 2017-07-05 08:50 +1000
                Re: Internet connection question not@telling.you.invalid (Computer Nerd Kev) - 2017-07-08 03:21 +0000
                Re: Internet connection question felix <felix@real_felix.invalid> - 2017-07-08 15:55 +1000
                Re: Internet connection question felix <felix@real_felix.invalid> - 2017-07-08 17:07 +1000
                Re: Internet connection question not@telling.you.invalid (Computer Nerd Kev) - 2017-07-08 07:16 +0000
                Re: Internet connection question felix <felix@real_felix.invalid> - 2017-07-08 21:11 +1000
    Re: Internet connection question "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-30 11:05 +1000
      Re: Internet connection question felix <felix@real_felix.invalid> - 2017-06-30 11:37 +1000
        Re: Internet connection question "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-07-01 02:18 +1000
          Re: Internet connection question felix <felix@real_felix.invalid> - 2017-07-01 19:29 +1000
    Re: Internet connection question "Blue Peeler" <woof@barque.org> - 2017-07-04 22:32 +0000
      Re: Internet connection question felix <felix@real_felix.invalid> - 2017-07-05 08:39 +1000
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              Re: Internet connection question felix <felix@real_felix.invalid> - 2017-07-05 22:42 +1000
                Re: Internet connection question "Blue Peeler" <woof@barque.org> - 2017-07-05 22:31 +0000
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                Re: Internet connection question Sqwerts <sqwerts@clumail.compost> - 2017-07-23 13:26 -0600
                Re: Internet connection question dolf <dolfboek@hotmail.com> - 2017-07-23 15:22 -0500
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                Re: Internet connection question "SG1" <lost@the.races.com> - 2017-07-07 10:11 +1000
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                Re: Internet connection question Sqwerts <sqwerts@clumail.compost> - 2017-07-23 13:26 -0600
                Re: Internet connection question felix <felix@real_felix.invalid> - 2017-07-07 21:39 +1000
                Re: Internet connection question felix <felix@real_felix.invalid> - 2017-07-07 21:38 +1000
                Re: Internet connection question Noddy <me@home.com> - 2017-07-07 23:49 +1000
                Re: Internet connection question Jeßus <j@j.net> - 2017-07-08 06:51 +1000
                Re: Internet connection question felix <felix@real_felix.invalid> - 2017-07-08 12:57 +1000
                Re: Internet connection question "Blue Peeler" <woof@barque.org> - 2017-07-08 03:18 +0000
                Re: Internet connection question Jeßus <j@j.net> - 2017-07-09 09:43 +1000
                Re: Internet connection question Sqwerts <sqwerts@clumail.compost> - 2017-07-23 13:24 -0600
                Re: Internet connection question dolf <dolfboek@hotmail.com> - 2017-07-23 15:22 -0500
                Re: Internet connection question Jeßus <j@j.net> - 2017-07-08 06:50 +1000
                Re: Internet connection question Sqwerts <sqwerts@clumail.compost> - 2017-07-23 13:25 -0600
                Re: Internet connection question Sqwerts <sqwerts@clumail.compost> - 2017-07-23 13:29 -0600
                Re: Internet connection question dolf <dolfboek@hotmail.com> - 2017-07-23 15:22 -0500
          Re: Internet connection question FMurtz <haggisz@hotmail.com> - 2017-08-21 17:33 +1000
  Re: Internet connection question Lucifer Morningstar <not@for.mail> - 2017-07-15 00:11 +1000

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