Re: Internet connection question - attn Xeno

From	felix <felix@real_felix.invalid>
Newsgroups	aus.computers
Subject	Re: Internet connection question - attn Xeno
Date	2017-06-07 17:52 +1000
Message-ID	<epppngF3i5oU1@mid.individual.net> (permalink)
References	(13 earlier) <epogkiFpec8U1@mid.individual.net> <epot55Fs6itU1@mid.individual.net> <epotoiFsa90U1@mid.individual.net> <epp5kkFtsgkU1@mid.individual.net> <59377b03$0$10704$c3e8da3$5d8fb80f@news.astraweb.com>

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On Wednesday, 7 Jun 2017 2:03 PM, FMurtz wrote:
> felix wrote:
>> On Wednesday, 7 Jun 2017 9:55 AM, Rod Speed wrote:
>>>
>>>
>>> "felix" <felix@real_felix.invalid> wrote in message
>>> news:epot55Fs6itU1@mid.individual.net...
>>>> On Wednesday, 7 Jun 2017 6:11 AM, Rod Speed wrote:
>>>>>
>>>>>
>>>>> "felix" <felix@real_felix.invalid> wrote in message
>>>>> news:epnnmvFji6oU1@mid.individual.net...
>>>>>> On Tuesday, 6 Jun 2017 4:24 PM, felix wrote:
>>>>>>> On Tuesday, 6 Jun 2017 11:33 AM, Rod Speed wrote:
>>>>>>>>
>>>>>>>>
>>>>>>>> "felix" <felix@real_felix.invalid> wrote in message
>>>>>>>> news:epmdi2FadjaU1@mid.individual.net...
>>>>>>>>> On Tuesday, 6 Jun 2017 5:00 AM, Rod Speed wrote:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> "felix" <felix@real_felix.invalid> wrote in message
>>>>>>>>>> news:epl5j5F1drgU1@mid.individual.net...
>>>>>>>>>>> On Monday, 5 Jun 2017 11:08 PM, Grumpy Tech wrote:
>>>>>>>>>>>> On 5/06/2017 10:34 PM, felix wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Xeno.. can you please advise if it's ok for me to use the
>>>>>>>>>>>>> myrepublic
>>>>>>>>>>>>> modem? my concern is that it will 'talk' to MR, and 
>>>>>>>>>>>>> register a
>>>>>>>>>>>>> connection, and I'll be charged. Rob says just to put in my
>>>>>>>>>>>>> TPG password
>>>>>>>>>>>>> and username, and I can use this modem with my TPG account,
>>>>>>>>>>>>> and that's
>>>>>>>>>>>>> no prob, I can do that without connecting to the net, but
>>>>>>>>>>>>> the MR setup
>>>>>>>>>>>>> guide
>>>>>>>>>>>>> <https://mrau-web-02.s3.amazonaws.com/au/wp-content/uploads/2016/11/Wi-Fi-Hub-Quick-Start-Guide.pdf> 
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> step 4, says the modem will setup automatically, once I'm
>>>>>>>>>>>>> online, so
>>>>>>>>>>>>> would that mean it will register me as a customer of MR?. TIA
>>>>>>>>>>>>>
>>>>>>>>>>>>>> what about the belong one? I don't have an account with them
>>>>>>>>>>>>
>>>>>>>>>>>> Let's give you a hint felix. I had an Optus modem running my
>>>>>>>>>>>> Internode connection for a while until I put in my Cisco
>>>>>>>>>>>> gear. I then reconfigured it to run on our Exetel network at
>>>>>>>>>>>> work when our shitty Netcomm failed. I have never been
>>>>>>>>>>>> charged by Optus...
>>>>>>>>>>>
>>>>>>>>>>> but did you have an Optus account? I have an MR account
>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> The fact is felix that who you are connected to is designated
>>>>>>>>>>>> by carrier codes assigned to your connection by the NBN and
>>>>>>>>>>>> those codes give the ip range information to the modem and in
>>>>>>>>>>>> the case of your MR modem when you are connected to their NBN
>>>>>>>>>>>> service the modem is auto configured. If you manually
>>>>>>>>>>>> configure it to use TPG it cannot connect to MR...
>>>>>>>>>>
>>>>>>>>>>> however, I've just discovered that I need to be connected to
>>>>>>>>>>> the internet to access the modem configuration page, as I've
>>>>>>>>>>> just been experimenting with the Belong modem.
>>>>>>>>>>
>>>>>>>>>> No you don’t with the MR modem.
>>>>>>>>>>
>>>>>>>>>>> my concern is, and you'll pardon my ignorance in these matters
>>>>>>>>>>> (I hope), that once the modem connects to the internet it will
>>>>>>>>>>> 'seek out' it's host MR and identify with my account.
>>>>>>>>>>
>>>>>>>>>> FTTP doesn’t work like that. What RSP it talks to is 
>>>>>>>>>> determined by
>>>>>>>>>> which port on the NBN NTU you plug it into. If you plug it into
>>>>>>>>>> the one you are currently using, it will use the same RSP you 
>>>>>>>>>> are
>>>>>>>>>> using now. The RSP is fixed to a particular port on the NBN NTU.
>>>>>>>>>>
>>>>>>>>>>> I don't have that issue with Belong as I don't have an account
>>>>>>>>>>> with them.
>>>>>>>>>>
>>>>>>>>>>>> Telstra uses the same principal with their modems for NBN
>>>>>>>>>>>> connections (it's done by mac addressing) and autoconfigure
>>>>>>>>>>>> their modems with your details. Works well until they get
>>>>>>>>>>>> their wires crossed... You can if you are a masochist setup a
>>>>>>>>>>>> Telstra modem to work with your connection as well. The
>>>>>>>>>>>> Belong modem (being part of Telstra) uses the same mac
>>>>>>>>>>>> addressing principle. As long as you configure it to use TPG
>>>>>>>>>>>> you will not have any issues.
>>>>>>>>>>
>>>>>>>>>>> I assume that 'configuring the modem' means copying the
>>>>>>>>>>> settings from the TPG modem config page to the MR modem config
>>>>>>>>>>> page?
>>>>>>>>>>
>>>>>>>>>>>> In saying that though if you have your home phone configured
>>>>>>>>>>>> via voip through your current modem you may have some issues
>>>>>>>>>>>> as some companies modems have the phone carrier hard coded
>>>>>>>>>>>> into the modem and it cannot be changed.
>>>>>>>>>>
>>>>>>>>>>> the home phone number was provided by TPG, and I believe that
>>>>>>>>>>> with the NBN home phones are now voip phones,
>>>>>>>>>>
>>>>>>>>>> Yes.
>>>>>>>>>>
>>>>>>>>>>> so that could be an issue.
>>>>>>>>>>
>>>>>>>>>> Nope.
>>>>>>>>
>>>>>>>>> so i access the MR modem config page without internet
>>>>>>>>> connection, and then change only the username and password.
>>>>>>>>
>>>>>>>> Yes, and that alone ensures that it can use the MR service.
>>>>>>>
>>>>>>> you mean can't?
>>>>>>>
>>>>>>>>
>>>>>>>>> then do I connect to the NBN box TPG port,
>>>>>>>>
>>>>>>>> Yes.
>>>>>>>>
>>>>>>>>> or the other port?
>>>>>>>>
>>>>>>>> No, that’s the one that the MR service is on.
>>>>>>>
>>>>>>>
>>>>>>> ok, I have put in the username and password, and connected via the
>>>>>>> NBN TPG port, but I can't access the internet. it would seem to me
>>>>>>> that I need to change other settings on the modem. eg. NTP
>>>>>>> servers, ???
>>>>>>>
>>>>>>>>
>>>>>>>>> (the wifi speed was down to 1.1 mbps last night
>>>>>>>>
>>>>>>>> That wouldn’t be due to the Netcomm router,
>>>>>>>> it will deliver something like 25 mbps fine. It
>>>>>>>> just can't get within a bulls roar of the 100
>>>>>>>> mbps that your FTTP can provide if you are
>>>>>>>> paying for a 100/40 service with TPG.
>>>>>>>>
>>>>>>>>> so I really need to do something,
>>>>>>>>
>>>>>>>> That is likely local wifi interference.
>>>>>>>>
>>>>>>>> You may be able to fix that by using a different
>>>>>>>> channel or using the 5GHz band if the TV can
>>>>>>>> do that. The MR router can, the Netcomm can't.
>>>>>>>>
>>>>>>>>> although my PC connection is via ethernet)
>>>>>>>>
>>>>>>>> Sure, but your problem is with your TV.
>>>>>>>
>>>>>>> yes. I can connect via LAN but then I have the problem that the tv
>>>>>>> keeps connecting and disconnecting, making the LAN connection
>>>>>>> virtually unusable
>>>>>
>>>>>> I decided to connect to myrepublic as this is proving too 
>>>>>> complicated.
>>>>>
>>>>> OK.
>>>>>
>>>>>> I was able to log into my myaccount page and it shows the status of
>>>>>> my order as 'pending installation'. over two months and still 
>>>>>> waiting.
>>>>>
>>>>> Its likely just waiting for you to plug the MR router into the
>>>>> port on the NBN NTU that MR has provided a service on to
>>>>> indicate that the installation is complete and start billing you.
>>>>
>>>> however, I have heard nothing from them since the initial 'welcome'
>>>> email. they have not told me to plug in the modem, or where to plug
>>>> it into, or anything at all for that matter, despite the fact they
>>>> said in that email that I would be informed by texts and emails
>>>> regarding the progress of my connection. and I've never received any
>>>> email giving me a password to log into my account. I've just been
>>>> left in limbo since day one
>>>
>>> If you didn’t expect any glitches at all with an operation
>>> that had only been going for a couple of months before
>>> you signed up
>>
>> I don't see how that's relevant as they have been operating OS for much
>> longer, and would have their systems in operation already
>>
>>> and arent actually capable of telling them
>>> that you havent  heard from them apart from the initial email...
>>
>> I have. they never got back to me
>>
>>>
>>>>>> these ppl are a joke!
>>>
>>>>> No joke there, its done the way it should be.
>>>
>>>> well it's not the way TPG do it!
>>>
>>> Yeah, they have fuckwit incompetents in
>>> a call center in India instead.
>>
>> Philippines actually
>>
>>> And supply
>>> steaming turds of modems that can't even
>>> deliver anything even remotely like the
>>> 100/40 service you are paying for over wifi.
>>>
>>>> they do it much better with texts, emails, and instructions at every
>>>> step of the way.
>>>
>>> Hardly surprising given that they have been
>>> doing it for more than a decade now.
>>
>>
> Why don't you do as every one else has, ring them, this may be a long 
> wait or short (I have never had to wait long) they have Australian 
> call centre.

I did ring them today actually and they ( a woman) told me the same 
thing I was told last time, that someone would ring me back. so far no 
one has

> They may even wait on phone while you plug in and guide you through.

I don't need any guidance. I just need them to connect the damn thing


-- 
"Multiculturanism equals white ethnocide"
http://thereligionofpeace.com
http://www.barenakedislam.com/
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                Re: Internet connection question felix <felix@real_felix.invalid> - 2017-06-05 19:17 +1000
                Re: Internet connection question Xeno <xenolith@optusnet.com.au> - 2017-06-05 19:22 +1000
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                Re: Internet connection question FMurtz <haggisz@hotmail.com> - 2017-06-06 18:17 +1000
          Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-05 22:34 +1000
            Re: Internet connection question - attn Xeno Grumpy Tech <grumpytech07@gmail.com> - 2017-06-05 23:08 +1000
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                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-05 23:45 +1000
              Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-05 23:44 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-06 05:00 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-06 11:06 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-06 11:28 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-06 15:14 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-06 16:23 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-06 20:56 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-06 11:33 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-06 16:24 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-06 23:06 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-07 06:11 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-07 09:45 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-07 09:55 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-07 12:09 +1000
                Re: Internet connection question - attn Xeno FMurtz <haggisz@hotmail.com> - 2017-06-07 14:03 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-07 17:52 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-08 10:13 +1000
                Re: Internet connection question - attn Xeno FMurtz <haggisz@hotmail.com> - 2017-06-08 10:47 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-08 10:52 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-08 15:14 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-08 16:22 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-07 15:03 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-07 06:12 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-07 09:52 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-07 14:03 +1000
                Re: Internet connection question - attn Xeno FMurtz <haggisz@hotmail.com> - 2017-06-07 14:44 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-07 15:08 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-08 10:10 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-08 10:50 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-08 10:06 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-08 10:49 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-08 10:04 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-08 10:47 +1000
                Re: Internet connection question - attn Xeno felix <felix@real_felix.invalid> - 2017-06-08 14:58 +1000
                Re: Internet connection question - attn Xeno "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-06-08 16:20 +1000
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                Re: Internet connection question "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-07-02 13:17 +1000
              Re: Internet connection question not@telling.you.invalid (Computer Nerd Kev) - 2017-07-02 00:44 +0000
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                Re: Internet connection question not@telling.you.invalid (Computer Nerd Kev) - 2017-07-02 23:18 +0000
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                Re: Internet connection question Sqwerts <sqwerts@clumail.compost> - 2017-07-23 13:26 -0600
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                Re: Internet connection question Sqwerts <sqwerts@clumail.compost> - 2017-07-23 13:24 -0600
                Re: Internet connection question dolf <dolfboek@hotmail.com> - 2017-07-23 15:22 -0500
                Re: Internet connection question Jeßus <j@j.net> - 2017-07-08 06:50 +1000
                Re: Internet connection question Sqwerts <sqwerts@clumail.compost> - 2017-07-23 13:25 -0600
                Re: Internet connection question Sqwerts <sqwerts@clumail.compost> - 2017-07-23 13:29 -0600
                Re: Internet connection question dolf <dolfboek@hotmail.com> - 2017-07-23 15:22 -0500
          Re: Internet connection question FMurtz <haggisz@hotmail.com> - 2017-08-21 17:33 +1000
  Re: Internet connection question Lucifer Morningstar <not@for.mail> - 2017-07-15 00:11 +1000

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