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Windows 11 24H2 and Epson V600

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  Windows 11 24H2 and Epson V600 Boris <nospam@invalid.com> - 2025-01-18 05:38 +0000
    Re: Windows 11 24H2 and Epson V600 Boris <nospam@invalid.com> - 2025-01-18 05:53 +0000
    Re: Windows 11 24H2 and Epson V600 Paul <nospam@needed.invalid> - 2025-01-18 01:03 -0500
      Re: Windows 11 24H2 and Epson V600 Boris <nospam@invalid.com> - 2025-01-18 07:24 +0000
        Re: Windows 11 24H2 and Epson V600 Paul <nospam@needed.invalid> - 2025-01-18 02:40 -0500
      Re: Windows 11 24H2 and Epson V600 Boris <nospam@invalid.com> - 2025-01-19 01:47 +0000
    Re: Windows 11 24H2 and Epson V600 Peter Johnson <peter@parksidewood.nospam> - 2025-01-18 11:39 +0000
      Re: Windows 11 24H2 and Epson V600 Boris <nospam@invalid.com> - 2025-01-19 01:54 +0000
    Re: Windows 11 24H2 and Epson V600 Java Jive <java@evij.com.invalid> - 2025-01-18 12:53 +0000
      Re: Windows 11 24H2 and Epson V600 Paul <nospam@needed.invalid> - 2025-01-18 08:36 -0500
        Re: Windows 11 24H2 and Epson V600 Java Jive <java@evij.com.invalid> - 2025-01-18 16:13 +0000
      Re: Windows 11 24H2 and Epson V600 Boris <nospam@invalid.com> - 2025-01-19 02:39 +0000
    Re: Windows 11 24H2 and Epson V600 Frank Slootweg <this@ddress.is.invalid> - 2025-01-18 14:41 +0000
      Re: Windows 11 24H2 and Epson V600 Java Jive <java@evij.com.invalid> - 2025-01-18 16:15 +0000
        Re: Windows 11 24H2 and Epson V600 Frank Slootweg <this@ddress.is.invalid> - 2025-01-18 18:24 +0000
          Re: Windows 11 24H2 and Epson V600 Boris <nospam@invalid.com> - 2025-01-19 03:03 +0000
            Re: Windows 11 24H2 and Epson V600 GlowingBlueMist <zapbot@truely.invalid> - 2025-01-19 05:09 -0600
              Re: Windows 11 24H2 and Epson V600 Boris <nospam@invalid.com> - 2025-01-19 18:48 +0000

#16373 — Windows 11 24H2 and Epson V600

I was running Windows Home 23H2, and Epson Perfection V600 Photo (scanner).  
The drivers were installed from the supplied CD.  All worked great.

I had to reset Windows 11 Home, which installed 24H2.  I installed the V600 
drivers again from the supplied CD, but whenever I try to launch the scanner 
software, I get "Cannot communicate with the scanner.  Make sure the scanner 
is on, correctly setup, and connected with no errors indicated."

I've searched for solutions, but can't find any.

I prefer to use the Epson software, rather than a third party.

Any ideas?

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#16374

Boris <nospam@invalid.com> wrote in
news:XnsB26ADC21D4EDEnospaminvalidcom@135.181.20.170: 

> I was running Windows Home 23H2, and Epson Perfection V600 Photo
> (scanner).  The drivers were installed from the supplied CD.  All worked
> great. 
> 
> I had to reset Windows 11 Home, which installed 24H2.  I installed the
> V600 drivers again from the supplied CD, but whenever I try to launch
> the scanner software, I get "Cannot communicate with the scanner.  Make
> sure the scanner is on, correctly setup, and connected with no errors
> indicated." 
> 
> I've searched for solutions, but can't find any.
> 
> I prefer to use the Epson software, rather than a third party.
> 
> Any ideas?
> 

P.S. It's USB connected to a Dell XPS 8950 (not through a hub), same as it
was when running 23H2, and working perfectly. 

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#16375

On Sat, 1/18/2025 12:38 AM, Boris wrote:
> I was running Windows Home 23H2, and Epson Perfection V600 Photo (scanner).  
> The drivers were installed from the supplied CD.  All worked great.
> 
> I had to reset Windows 11 Home, which installed 24H2.  I installed the V600 
> drivers again from the supplied CD, but whenever I try to launch the scanner 
> software, I get "Cannot communicate with the scanner.  Make sure the scanner 
> is on, correctly setup, and connected with no errors indicated."
> 
> I've searched for solutions, but can't find any.
> 
> I prefer to use the Epson software, rather than a third party.
> 
> Any ideas?
> 

04b8:013a   Seiko Epson   GT-X820 [Perfection V600 Photo]

https://www.uwe-sieber.de/usbtreeview_e.html

   Download latest release:
   x64:
   https://www.uwe-sieber.de/files/UsbTreeView_x64.zip

In USBTreeView you can verify that the VID and PID above are showing    04b8:013a

Check Device Manager tree and make sure the USB section is
not showing any "Codes" instead of just working.

The USBTreeView will show you which port it thinks the Epson is on.
Even if the following selection is wrong, it should still be detected
on the bus.

*******

The scanner can be Ethernet or USB. The scanner can decide it is a network
scanner, and the installed software will think the scanner is somewhere else.
Make sure the scanner is set to "Local" so it will use USB.

   https://epson.com/faq/SPT_C11CB33201~faq-201436

  Paul

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#16376

Paul <nospam@needed.invalid> wrote in news:vmfg7u$kc1r$1@dont-email.me:

> On Sat, 1/18/2025 12:38 AM, Boris wrote:
>> I was running Windows Home 23H2, and Epson Perfection V600 Photo
>> (scanner).  The drivers were installed from the supplied CD.  All
>> worked great. 
>> 
>> I had to reset Windows 11 Home, which installed 24H2.  I installed the
>> V600 drivers again from the supplied CD, but whenever I try to launch
>> the scanner software, I get "Cannot communicate with the scanner.  Make
>> sure the scanner is on, correctly setup, and connected with no errors
>> indicated." 
>> 
>> I've searched for solutions, but can't find any.
>> 
>> I prefer to use the Epson software, rather than a third party.
>> 
>> Any ideas?
>> 
> 
> 04b8:013a   Seiko Epson   GT-X820 [Perfection V600 Photo]
> 
> https://www.uwe-sieber.de/usbtreeview_e.html
> 
>    Download latest release:
>    x64:
>    https://www.uwe-sieber.de/files/UsbTreeView_x64.zip
> 
> In USBTreeView you can verify that the VID and PID above are showing   
> 04b8:013a 
> 
> Check Device Manager tree and make sure the USB section is
> not showing any "Codes" instead of just working.
> 
> The USBTreeView will show you which port it thinks the Epson is on.
> Even if the following selection is wrong, it should still be detected
> on the bus.
> 
> *******
> 
> The scanner can be Ethernet or USB. The scanner can decide it is a
> network scanner, and the installed software will think the scanner is
> somewhere else. Make sure the scanner is set to "Local" so it will use
> USB. 
> 
>    https://epson.com/faq/SPT_C11CB33201~faq-201436
> 
>   Paul

Here's what USBTree reveals:

https://postimg.cc/SJ0bgymp

I don't see a way to select 'Local'.

Thanks.

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#16377

On Sat, 1/18/2025 2:24 AM, Boris wrote:
> Paul <nospam@needed.invalid> wrote in news:vmfg7u$kc1r$1@dont-email.me:
> 
>> On Sat, 1/18/2025 12:38 AM, Boris wrote:
>>> I was running Windows Home 23H2, and Epson Perfection V600 Photo
>>> (scanner).  The drivers were installed from the supplied CD.  All
>>> worked great. 
>>>
>>> I had to reset Windows 11 Home, which installed 24H2.  I installed the
>>> V600 drivers again from the supplied CD, but whenever I try to launch
>>> the scanner software, I get "Cannot communicate with the scanner.  Make
>>> sure the scanner is on, correctly setup, and connected with no errors
>>> indicated." 
>>>
>>> I've searched for solutions, but can't find any.
>>>
>>> I prefer to use the Epson software, rather than a third party.
>>>
>>> Any ideas?
>>>
>>
>> 04b8:013a   Seiko Epson   GT-X820 [Perfection V600 Photo]
>>
>> https://www.uwe-sieber.de/usbtreeview_e.html
>>
>>    Download latest release:
>>    x64:
>>    https://www.uwe-sieber.de/files/UsbTreeView_x64.zip
>>
>> In USBTreeView you can verify that the VID and PID above are showing   
>> 04b8:013a 
>>
>> Check Device Manager tree and make sure the USB section is
>> not showing any "Codes" instead of just working.
>>
>> The USBTreeView will show you which port it thinks the Epson is on.
>> Even if the following selection is wrong, it should still be detected
>> on the bus.
>>
>> *******
>>
>> The scanner can be Ethernet or USB. The scanner can decide it is a
>> network scanner, and the installed software will think the scanner is
>> somewhere else. Make sure the scanner is set to "Local" so it will use
>> USB. 
>>
>>    https://epson.com/faq/SPT_C11CB33201~faq-201436
>>
>>   Paul
> 
> Here's what USBTree reveals:
> 
> https://postimg.cc/SJ0bgymp
> 
> I don't see a way to select 'Local'.
> 
> Thanks.
> 

The Epson FAQ has some pictures of tools you have installed.

     EPSON Scan > EPSON Scan Settings

The setting could be there, assuming the software hasn't been changed.

   Paul

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#16395

Paul <nospam@needed.invalid> wrote in news:vmfg7u$kc1r$1@dont-email.me:

> On Sat, 1/18/2025 12:38 AM, Boris wrote:
>> I was running Windows Home 23H2, and Epson Perfection V600 Photo
>> (scanner).  The drivers were installed from the supplied CD.  All
>> worked great. 
>> 
>> I had to reset Windows 11 Home, which installed 24H2.  I installed the
>> V600 drivers again from the supplied CD, but whenever I try to launch
>> the scanner software, I get "Cannot communicate with the scanner.  Make
>> sure the scanner is on, correctly setup, and connected with no errors
>> indicated." 
>> 
>> I've searched for solutions, but can't find any.
>> 
>> I prefer to use the Epson software, rather than a third party.
>> 
>> Any ideas?
>> 
> 
> 04b8:013a   Seiko Epson   GT-X820 [Perfection V600 Photo]
> 
> https://www.uwe-sieber.de/usbtreeview_e.html
> 
>    Download latest release:
>    x64:
>    https://www.uwe-sieber.de/files/UsbTreeView_x64.zip
> 
> In USBTreeView you can verify that the VID and PID above are showing   
> 04b8:013a 
> 
> Check Device Manager tree and make sure the USB section is
> not showing any "Codes" instead of just working.
> 
> The USBTreeView will show you which port it thinks the Epson is on.
> Even if the following selection is wrong, it should still be detected
> on the bus.
> 
> *******
> 
> The scanner can be Ethernet or USB. The scanner can decide it is a
> network scanner, and the installed software will think the scanner is
> somewhere else. Make sure the scanner is set to "Local" so it will use
> USB. 
> 
>    https://epson.com/faq/SPT_C11CB33201~faq-201436
> 
>   Paul

I did find the "Local" setting.  It was in the Epson Scanner Service tab
in Services.  It was set to Local. 

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#16380

On Sat, 18 Jan 2025 05:38:19 -0000 (UTC), Boris <nospam@invalid.com>
wrote:

>I was running Windows Home 23H2, and Epson Perfection V600 Photo (scanner).  
>The drivers were installed from the supplied CD.  All worked great.
>
>I had to reset Windows 11 Home, which installed 24H2.  I installed the V600 
>drivers again from the supplied CD, but whenever I try to launch the scanner 
>software, I get "Cannot communicate with the scanner.  Make sure the scanner 
>is on, correctly setup, and connected with no errors indicated."
>
>I've searched for solutions, but can't find any.
>
>I prefer to use the Epson software, rather than a third party.
>
>Any ideas?

Try downloading and installing the latest version of the drivers from
Epson:
https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V600-Photo/s/SPT_B11B198011?review-filter=Windows+11

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#16396

Peter Johnson <peter@parksidewood.nospam> wrote in 
news:ul4nojtbmbiia83d0l1bvuk3av5pdhluei@4ax.com:

> https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V600-
Photo/s/SPT_B11B198011?review-filter=Windows+11

Thanks, Peter.

I was there, and tempted to download and install, but the scanner is working 
(for) now.  If it starts to fail again, I will give those downloads a try.

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#16382

On 2025-01-18 05:38, Boris wrote:
>
> I was running Windows Home 23H2, and Epson Perfection V600 Photo (scanner).
> The drivers were installed from the supplied CD.  All worked great.
> 
> I had to reset Windows 11 Home, which installed 24H2.  I installed the V600
> drivers again from the supplied CD, but whenever I try to launch the scanner
> software, I get "Cannot communicate with the scanner.  Make sure the scanner
> is on, correctly setup, and connected with no errors indicated."
> 
> I've searched for solutions, but can't find any.
> 
> I prefer to use the Epson software, rather than a third party.
> 
> Any ideas?

I have one of those pretty good scanners, but am using it with Windows 
7.  The fault you mention seems to be fairly common under any OS, not 
just the latest Win11, so I'm surprised you haven't mentioned 
encountering it before.  I append below the procedure that nearly always 
works for me, but, in your case, I suspect that:

  :-(  One of the services used has been disabled.  Ensure that the 
following services are (re)started in the order listed:
	Windows Image Acquisition (WIA) service
	Epson Scanner Service

  :-(  More worryingly, note the ...
	'wiawow64.exe - Thunking WIA APIS from 32 to 64 Process
... in the procedure appended.  Isn't there something about Win 11 not 
supporting 32-Bit software?


Appendix
========

How to regain contact with an Epson V600 scanner:

* Switch off the scanner, the low voltage power button on the side is 
sufficient, you don't have to switch it off at the mains.

* Go into Task Manager and kill ...
wiawow64.exe - Thunking WIA APIS from 32 to 64 Process
... and any other Epson scan stuff that may be there, which
probably depends on exactly how and what was happening when contact
with the scanner was lost.

* Go into Computer Management, Services and Applications, Services and 
stop the Epson Scanner Service, if it wasn't stopped in the previous step.

* Restart the Windows Image Acquisition (WIA) service.

* Start the Epson Scanner Service.

* Switch on the scanner, wait for it to complete its startup sequence 
and some few seconds more, and then try again.
-- 

Fake news kills!

I may be contacted via the contact address given on my website: 
www.macfh.co.uk

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#16385

On Sat, 1/18/2025 7:53 AM, Java Jive wrote:

> Isn't there something about Win 11 not supporting 32-Bit software?

It is the OS installation media that is 64-bit, uses a 64-bit processor,
and has a large memory address space. There does not see to be a 32-bit DVD
for Windows 11. The last 32-bit DVD would be Win10 22H2.

You can run 32-bit software or 64-bit software, via the SYSWOW (Windows on Windows)
subsystem the OS has.

The terminology you are using (64-bit OS, 64-bit only software)
is a "Pure 64" or "True 64" environment. I think even the processor
can be thrown into some mode like that, such that 32-bit instructions
are removed entirely. I've not heard Windows advancing to that state.
There might be one Linux that is like that, but Linux has multilib
support, which might share some characteristics with SYSWOW. You might
check your multilib support on Linux, when expecting wine64 and wine32
to work. Some distros don't seem to have that turned on, and then
when you're doing your WINE install, it's one additional thing
to check or worry about.

   Paul

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#16389

On 2025-01-18 13:36, Paul wrote:
>
> On Sat, 1/18/2025 7:53 AM, Java Jive wrote:
>> 
>> Isn't there something about Win 11 not supporting 32-Bit software?
> 
> It is the OS installation media that is 64-bit, uses a 64-bit processor,
> and has a large memory address space. There does not see to be a 32-bit DVD
> for Windows 11. The last 32-bit DVD would be Win10 22H2.
> 
> You can run 32-bit software or 64-bit software, via the SYSWOW (Windows on Windows)
> subsystem the OS has.
> 
> The terminology you are using (64-bit OS, 64-bit only software)
> is a "Pure 64" or "True 64" environment. I think even the processor
> can be thrown into some mode like that, such that 32-bit instructions
> are removed entirely. I've not heard Windows advancing to that state.
> There might be one Linux that is like that, but Linux has multilib
> support, which might share some characteristics with SYSWOW. You might
> check your multilib support on Linux, when expecting wine64 and wine32
> to work. Some distros don't seem to have that turned on, and then
> when you're doing your WINE install, it's one additional thing
> to check or worry about.

As always, thanks for the clarification, Paul.

-- 

Fake news kills!

I may be contacted via the contact address given on my website: 
www.macfh.co.uk

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#16397

Java Jive <java@evij.com.invalid> wrote in
news:vmg87p$rjti$1@dont-email.me: 

> On 2025-01-18 05:38, Boris wrote:
>>
>> I was running Windows Home 23H2, and Epson Perfection V600 Photo
>> (scanner). The drivers were installed from the supplied CD.  All worked
>> great. 
>> 
>> I had to reset Windows 11 Home, which installed 24H2.  I installed the
>> V600 drivers again from the supplied CD, but whenever I try to launch
>> the scanner software, I get "Cannot communicate with the scanner.  Make
>> sure the scanner is on, correctly setup, and connected with no errors
>> indicated." 
>> 
>> I've searched for solutions, but can't find any.
>> 
>> I prefer to use the Epson software, rather than a third party.
>> 
>> Any ideas?
> 
> I have one of those pretty good scanners, but am using it with Windows 
> 7.  The fault you mention seems to be fairly common under any OS, not 
> just the latest Win11, so I'm surprised you haven't mentioned 
> encountering it before.  

I have the V600 installed on a Windows 7, a Windows 10, and this Windows
11 machine.  I've never experienced this fault before. 

I append below the procedure that nearly always 
> works for me, but, in your case, I suspect that:
> 
>  :-(  One of the services used has been disabled.  Ensure that the 
> following services are (re)started in the order listed:
>      Windows Image Acquisition (WIA) service
>      Epson Scanner Service

Windows Image Acquisition Service Status was "Running", Startup Type was
"Automatic (Trigger Start)", and Log on As was "Local Service".  But, when
I clicked on Properties, it allowed me to do a Restart. 

Epson Scanner Service Status was "Running", Startup Type was "Automatic",
and Log on As was "Local Service".  When I clicked on Properties, it would
not allow a Restart.  Guess I could have Stopped and Started since I was
already in the Services panel, but I wanted to see if WIA was the issue. 

Well, just Restarting WIA didn't solve things, so I Stopped Epson Scanner
Service, and Started it. 

It's been about eight hours since Restarting and Starting both services,
and this Windows 11 machine has 'slept', 'restarted', and 'cold booted',
and I've turned the V600 scanner off and on at different times.  Both the
button on the scanner itself and the desktop scanner icon start the
scanning process every time. 

Luckily, (so far) it hasn't been more complicated of a fix.

Thanks for the ideas.

> 
>  :-(  More worryingly, note the ...
>      'wiawow64.exe - Thunking WIA APIS from 32 to 64 Process
> ... in the procedure appended.  Isn't there something about Win 11 not 
> supporting 32-Bit software?
> 
> 
> Appendix
> ========
> 
> How to regain contact with an Epson V600 scanner:
> 
> * Switch off the scanner, the low voltage power button on the side is 
> sufficient, you don't have to switch it off at the mains.
> 
> * Go into Task Manager and kill ...
> wiawow64.exe - Thunking WIA APIS from 32 to 64 Process
> ... and any other Epson scan stuff that may be there, which
> probably depends on exactly how and what was happening when contact
> with the scanner was lost.
> 
> * Go into Computer Management, Services and Applications, Services and 
> stop the Epson Scanner Service, if it wasn't stopped in the previous
> step. 
> 
> * Restart the Windows Image Acquisition (WIA) service.
> 
> * Start the Epson Scanner Service.
> 
> * Switch on the scanner, wait for it to complete its startup sequence 
> and some few seconds more, and then try again.

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#16387

Boris <nospam@invalid.com> wrote:
> I was running Windows Home 23H2, and Epson Perfection V600 Photo (scanner).  
> The drivers were installed from the supplied CD.  All worked great.
> 
> I had to reset Windows 11 Home, which installed 24H2.  I installed the V600 
> drivers again from the supplied CD, but whenever I try to launch the scanner 
> software, I get "Cannot communicate with the scanner.  Make sure the scanner 
> is on, correctly setup, and connected with no errors indicated."
> 
> I've searched for solutions, but can't find any.
> 
> I prefer to use the Epson software, rather than a third party.
> 
> Any ideas?

  As Java Jive mentions, this is quite a common problem, so it's strange
that you've not encountered it before.

  Anyway, I have an Epson Perfection V30 scanner and encounter the
problem with the EPSON Scan software if I'm not doing things the right
way.

  Recently, after the 24H2 update, I've scanned some 40-50 pages, so I
know it still *can* work correctly in 24H2.

  What to do if you encounter the "Cannot communicate with the scanner
... " error: Exit from the 'EPSON Scan' program, turn the power of the
scanner off, turn it back on and only *then* restart the 'EPSON Scan'
program.

  So scanner must be on *before* you start the 'EPSON Scan' program. If
not, you have to perform the above procedure.

  I've also experienced that I get the error if the computer (I have a
laptop) goes to sleep while the 'EPSON Scan' program was still running.
I think the laptop will remove power from the USB-port during sleep and
when the laptop resumes, the USB-port is in a wrong state (still
unpowered?) and hence the 'EPSON Scan' program gives the error.

  There is a Device Manager setting to keep the USB-port powered during
sleep, but it is a bit hard to determine which port on which USB hub is
the one being used for the scanner. The UsbTreeView program mentioned by
Paul can help you with that. (Basically UsbTreeView gives you the Hub
number and Port number on that hub, which is used for the scanner and
then you can look up that Port_#00PP.Hub_#00HH number on the 'General'
tab of the 'Universal Serial Bus Controllers' tree in Device Manager.
The power setting is on the 'Power Management' tab.)

  Hope this helps.

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#16390

On 2025-01-18 14:41, Frank Slootweg wrote:
>
>    There is a Device Manager setting to keep the USB-port powered during
> sleep, but it is a bit hard to determine which port on which USB hub is
> the one being used for the scanner. The UsbTreeView program mentioned by
> Paul can help you with that. (Basically UsbTreeView gives you the Hub
> number and Port number on that hub, which is used for the scanner and
> then you can look up that Port_#00PP.Hub_#00HH number on the 'General'
> tab of the 'Universal Serial Bus Controllers' tree in Device Manager.
> The power setting is on the 'Power Management' tab.)

Or just view Device Manager choosing View, Devices by connection?

-- 

Fake news kills!

I may be contacted via the contact address given on my website: 
www.macfh.co.uk

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#16393

Java Jive <java@evij.com.invalid> wrote:
> On 2025-01-18 14:41, Frank Slootweg wrote:
> >
> >    There is a Device Manager setting to keep the USB-port powered during
> > sleep, but it is a bit hard to determine which port on which USB hub is
> > the one being used for the scanner. The UsbTreeView program mentioned by
> > Paul can help you with that. (Basically UsbTreeView gives you the Hub
> > number and Port number on that hub, which is used for the scanner and
> > then you can look up that Port_#00PP.Hub_#00HH number on the 'General'
> > tab of the 'Universal Serial Bus Controllers' tree in Device Manager.
> > The power setting is on the 'Power Management' tab.)
> 
> Or just view Device Manager choosing View, Devices by connection?

  Yes, but you have to 'open' all the device trees or know which ones to
open. I don't see a way to expand all the collapsed trees. And even if
you can expand them, it will be hard to see the forest for the trees
(pun intended).

  I don't want to drag out my scanner to try, but I have an USB
memory-stick in the same physical port to which I normally connect the
scanner and View -> Devices by connection just shows the stick but the
Properties tabs give no Port/Hub numbers.

  In my test, I have to open:

- ACPI x64-based PC
  - Microsoft ACPI-Compliant System
    - PCI Express Root Complex
      - PCI Express Root Port (the *right* one of four!)
	- AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)
	  - USB Root Hub (Usb 3.0) (the *right* one of two!)
	    And then I finally see
	    "USB Mass Storage Device"
	    and if I open that tree, I will see
	    "Samsung Flash Drive FIT USB Device"
	    and can open the 'Power Management' tab of the parent
	    "USB Mass Storage Device"

  OTOH, the USB memory-stick is in the category 'Portable Devices' so
perhaps my test is not valid for a scanner.

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#16398

Frank Slootweg <this@ddress.is.invalid> wrote in
news:vmgv4e.li8.1@ID-201911.user.individual.net: 

> Java Jive <java@evij.com.invalid> wrote:
>> On 2025-01-18 14:41, Frank Slootweg wrote:
>> >
>> >    There is a Device Manager setting to keep the USB-port powered
>> >    during 
>> > sleep, but it is a bit hard to determine which port on which USB hub
>> > is the one being used for the scanner. The UsbTreeView program
>> > mentioned by Paul can help you with that. (Basically UsbTreeView
>> > gives you the Hub number and Port number on that hub, which is used
>> > for the scanner and then you can look up that Port_#00PP.Hub_#00HH
>> > number on the 'General' tab of the 'Universal Serial Bus Controllers'
>> > tree in Device Manager. The power setting is on the 'Power
>> > Management' tab.) 

Paul's USBTree suggestion was helpful. Thanks, Paul.

Here's what you are suggesting about Power Management:

https://postimg.cc/Y4fpnM79

Thanks, Frank.

>> 
>> Or just view Device Manager choosing View, Devices by connection?
> 
>   Yes, but you have to 'open' all the device trees or know which ones to
> open. I don't see a way to expand all the collapsed trees. And even if
> you can expand them, it will be hard to see the forest for the trees
> (pun intended).
> 
>   I don't want to drag out my scanner to try, but I have an USB
> memory-stick in the same physical port to which I normally connect the
> scanner and View -> Devices by connection just shows the stick but the
> Properties tabs give no Port/Hub numbers.
> 
>   In my test, I have to open:
> 
> - ACPI x64-based PC
>   - Microsoft ACPI-Compliant System
>     - PCI Express Root Complex
>       - PCI Express Root Port (the *right* one of four!)
>      - AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)
>        - USB Root Hub (Usb 3.0) (the *right* one of two!)
>          And then I finally see
>          "USB Mass Storage Device"
>          and if I open that tree, I will see
>          "Samsung Flash Drive FIT USB Device"
>          and can open the 'Power Management' tab of the parent
>          "USB Mass Storage Device"
> 
>   OTOH, the USB memory-stick is in the category 'Portable Devices' so
> perhaps my test is not valid for a scanner.
> 

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#16403

On 1/18/2025 9:03 PM, Boris wrote:
> Frank Slootweg <this@ddress.is.invalid> wrote in
> news:vmgv4e.li8.1@ID-201911.user.individual.net:
> 
>> Java Jive <java@evij.com.invalid> wrote:
>>> On 2025-01-18 14:41, Frank Slootweg wrote:
>>>>
>>>>     There is a Device Manager setting to keep the USB-port powered
>>>>     during
>>>> sleep, but it is a bit hard to determine which port on which USB hub
>>>> is the one being used for the scanner. The UsbTreeView program
>>>> mentioned by Paul can help you with that. (Basically UsbTreeView
>>>> gives you the Hub number and Port number on that hub, which is used
>>>> for the scanner and then you can look up that Port_#00PP.Hub_#00HH
>>>> number on the 'General' tab of the 'Universal Serial Bus Controllers'
>>>> tree in Device Manager. The power setting is on the 'Power
>>>> Management' tab.)
> 
> Paul's USBTree suggestion was helpful. Thanks, Paul.
> 
> Here's what you are suggesting about Power Management:
> 
> https://postimg.cc/Y4fpnM79
> 
> Thanks, Frank.
> 
>>>
>>> Or just view Device Manager choosing View, Devices by connection?
>>
>>    Yes, but you have to 'open' all the device trees or know which ones to
>> open. I don't see a way to expand all the collapsed trees. And even if
>> you can expand them, it will be hard to see the forest for the trees
>> (pun intended).
>>
>>    I don't want to drag out my scanner to try, but I have an USB
>> memory-stick in the same physical port to which I normally connect the
>> scanner and View -> Devices by connection just shows the stick but the
>> Properties tabs give no Port/Hub numbers.
>>
>>    In my test, I have to open:
>>
>> - ACPI x64-based PC
>>    - Microsoft ACPI-Compliant System
>>      - PCI Express Root Complex
>>        - PCI Express Root Port (the *right* one of four!)
>>       - AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)
>>         - USB Root Hub (Usb 3.0) (the *right* one of two!)
>>           And then I finally see
>>           "USB Mass Storage Device"
>>           and if I open that tree, I will see
>>           "Samsung Flash Drive FIT USB Device"
>>           and can open the 'Power Management' tab of the parent
>>           "USB Mass Storage Device"
>>
>>    OTOH, the USB memory-stick is in the category 'Portable Devices' so
>> perhaps my test is not valid for a scanner.
>>
> 
I too did a fresh install of Windows 11 and my Epson V370 scanner was no 
longer working.  Installed Epson software and was seeing the unable to 
connect to the scanner error message.

It took a while but I finally found out that somehow there was an APP on 
my PC that called "Windows Scan".  After I told the system to remove the 
APP and a reboot and my scanner started working again just like it did 
before reinstalling Windows 11.

I don't know how the offending APP got installed after the fresh install 
but if you find it on your machine consider removing it if you have 
scanner problems.

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#16404

GlowingBlueMist <zapbot@truely.invalid> wrote in news:vmimgk$25cd4$1@dont-
email.me:

> On 1/18/2025 9:03 PM, Boris wrote:
>> Frank Slootweg <this@ddress.is.invalid> wrote in
>> news:vmgv4e.li8.1@ID-201911.user.individual.net:
>> 
>>> Java Jive <java@evij.com.invalid> wrote:
>>>> On 2025-01-18 14:41, Frank Slootweg wrote:
>>>>>
>>>>>     There is a Device Manager setting to keep the USB-port powered
>>>>>     during
>>>>> sleep, but it is a bit hard to determine which port on which USB hub
>>>>> is the one being used for the scanner. The UsbTreeView program
>>>>> mentioned by Paul can help you with that. (Basically UsbTreeView
>>>>> gives you the Hub number and Port number on that hub, which is used
>>>>> for the scanner and then you can look up that Port_#00PP.Hub_#00HH
>>>>> number on the 'General' tab of the 'Universal Serial Bus Controllers'
>>>>> tree in Device Manager. The power setting is on the 'Power
>>>>> Management' tab.)
>> 
>> Paul's USBTree suggestion was helpful. Thanks, Paul.
>> 
>> Here's what you are suggesting about Power Management:
>> 
>> https://postimg.cc/Y4fpnM79
>> 
>> Thanks, Frank.
>> 
>>>>
>>>> Or just view Device Manager choosing View, Devices by connection?
>>>
>>>    Yes, but you have to 'open' all the device trees or know which ones 
to
>>> open. I don't see a way to expand all the collapsed trees. And even if
>>> you can expand them, it will be hard to see the forest for the trees
>>> (pun intended).
>>>
>>>    I don't want to drag out my scanner to try, but I have an USB
>>> memory-stick in the same physical port to which I normally connect the
>>> scanner and View -> Devices by connection just shows the stick but the
>>> Properties tabs give no Port/Hub numbers.
>>>
>>>    In my test, I have to open:
>>>
>>> - ACPI x64-based PC
>>>    - Microsoft ACPI-Compliant System
>>>      - PCI Express Root Complex
>>>        - PCI Express Root Port (the *right* one of four!)
>>>       - AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)
>>>         - USB Root Hub (Usb 3.0) (the *right* one of two!)
>>>           And then I finally see
>>>           "USB Mass Storage Device"
>>>           and if I open that tree, I will see
>>>           "Samsung Flash Drive FIT USB Device"
>>>           and can open the 'Power Management' tab of the parent
>>>           "USB Mass Storage Device"
>>>
>>>    OTOH, the USB memory-stick is in the category 'Portable Devices' so
>>> perhaps my test is not valid for a scanner.
>>>
>> 
> I too did a fresh install of Windows 11 and my Epson V370 scanner was no 
> longer working.  Installed Epson software and was seeing the unable to 
> connect to the scanner error message.
> 
> It took a while but I finally found out that somehow there was an APP on 
> my PC that called "Windows Scan".  After I told the system to remove the 
> APP and a reboot and my scanner started working again just like it did 
> before reinstalling Windows 11.
> 
> I don't know how the offending APP got installed after the fresh install 
> but if you find it on your machine consider removing it if you have 
> scanner problems.

I see that's available at the Microsoft store.  I don't have it.

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