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Groups > alt.comp.os.windows-11 > #16397

Re: Windows 11 24H2 and Epson V600

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Java Jive <java@evij.com.invalid> wrote in
news:vmg87p$rjti$1@dont-email.me: 

> On 2025-01-18 05:38, Boris wrote:
>>
>> I was running Windows Home 23H2, and Epson Perfection V600 Photo
>> (scanner). The drivers were installed from the supplied CD.  All worked
>> great. 
>> 
>> I had to reset Windows 11 Home, which installed 24H2.  I installed the
>> V600 drivers again from the supplied CD, but whenever I try to launch
>> the scanner software, I get "Cannot communicate with the scanner.  Make
>> sure the scanner is on, correctly setup, and connected with no errors
>> indicated." 
>> 
>> I've searched for solutions, but can't find any.
>> 
>> I prefer to use the Epson software, rather than a third party.
>> 
>> Any ideas?
> 
> I have one of those pretty good scanners, but am using it with Windows 
> 7.  The fault you mention seems to be fairly common under any OS, not 
> just the latest Win11, so I'm surprised you haven't mentioned 
> encountering it before.  

I have the V600 installed on a Windows 7, a Windows 10, and this Windows
11 machine.  I've never experienced this fault before. 

I append below the procedure that nearly always 
> works for me, but, in your case, I suspect that:
> 
>  :-(  One of the services used has been disabled.  Ensure that the 
> following services are (re)started in the order listed:
>      Windows Image Acquisition (WIA) service
>      Epson Scanner Service

Windows Image Acquisition Service Status was "Running", Startup Type was
"Automatic (Trigger Start)", and Log on As was "Local Service".  But, when
I clicked on Properties, it allowed me to do a Restart. 

Epson Scanner Service Status was "Running", Startup Type was "Automatic",
and Log on As was "Local Service".  When I clicked on Properties, it would
not allow a Restart.  Guess I could have Stopped and Started since I was
already in the Services panel, but I wanted to see if WIA was the issue. 

Well, just Restarting WIA didn't solve things, so I Stopped Epson Scanner
Service, and Started it. 

It's been about eight hours since Restarting and Starting both services,
and this Windows 11 machine has 'slept', 'restarted', and 'cold booted',
and I've turned the V600 scanner off and on at different times.  Both the
button on the scanner itself and the desktop scanner icon start the
scanning process every time. 

Luckily, (so far) it hasn't been more complicated of a fix.

Thanks for the ideas.

> 
>  :-(  More worryingly, note the ...
>      'wiawow64.exe - Thunking WIA APIS from 32 to 64 Process
> ... in the procedure appended.  Isn't there something about Win 11 not 
> supporting 32-Bit software?
> 
> 
> Appendix
> ========
> 
> How to regain contact with an Epson V600 scanner:
> 
> * Switch off the scanner, the low voltage power button on the side is 
> sufficient, you don't have to switch it off at the mains.
> 
> * Go into Task Manager and kill ...
> wiawow64.exe - Thunking WIA APIS from 32 to 64 Process
> ... and any other Epson scan stuff that may be there, which
> probably depends on exactly how and what was happening when contact
> with the scanner was lost.
> 
> * Go into Computer Management, Services and Applications, Services and 
> stop the Epson Scanner Service, if it wasn't stopped in the previous
> step. 
> 
> * Restart the Windows Image Acquisition (WIA) service.
> 
> * Start the Epson Scanner Service.
> 
> * Switch on the scanner, wait for it to complete its startup sequence 
> and some few seconds more, and then try again.

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Thread

Windows 11 24H2 and Epson V600 Boris <nospam@invalid.com> - 2025-01-18 05:38 +0000
  Re: Windows 11 24H2 and Epson V600 Boris <nospam@invalid.com> - 2025-01-18 05:53 +0000
  Re: Windows 11 24H2 and Epson V600 Paul <nospam@needed.invalid> - 2025-01-18 01:03 -0500
    Re: Windows 11 24H2 and Epson V600 Boris <nospam@invalid.com> - 2025-01-18 07:24 +0000
      Re: Windows 11 24H2 and Epson V600 Paul <nospam@needed.invalid> - 2025-01-18 02:40 -0500
    Re: Windows 11 24H2 and Epson V600 Boris <nospam@invalid.com> - 2025-01-19 01:47 +0000
  Re: Windows 11 24H2 and Epson V600 Peter Johnson <peter@parksidewood.nospam> - 2025-01-18 11:39 +0000
    Re: Windows 11 24H2 and Epson V600 Boris <nospam@invalid.com> - 2025-01-19 01:54 +0000
  Re: Windows 11 24H2 and Epson V600 Java Jive <java@evij.com.invalid> - 2025-01-18 12:53 +0000
    Re: Windows 11 24H2 and Epson V600 Paul <nospam@needed.invalid> - 2025-01-18 08:36 -0500
      Re: Windows 11 24H2 and Epson V600 Java Jive <java@evij.com.invalid> - 2025-01-18 16:13 +0000
    Re: Windows 11 24H2 and Epson V600 Boris <nospam@invalid.com> - 2025-01-19 02:39 +0000
  Re: Windows 11 24H2 and Epson V600 Frank Slootweg <this@ddress.is.invalid> - 2025-01-18 14:41 +0000
    Re: Windows 11 24H2 and Epson V600 Java Jive <java@evij.com.invalid> - 2025-01-18 16:15 +0000
      Re: Windows 11 24H2 and Epson V600 Frank Slootweg <this@ddress.is.invalid> - 2025-01-18 18:24 +0000
        Re: Windows 11 24H2 and Epson V600 Boris <nospam@invalid.com> - 2025-01-19 03:03 +0000
          Re: Windows 11 24H2 and Epson V600 GlowingBlueMist <zapbot@truely.invalid> - 2025-01-19 05:09 -0600
            Re: Windows 11 24H2 and Epson V600 Boris <nospam@invalid.com> - 2025-01-19 18:48 +0000

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