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Virgin Media are appauling

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  Virgin Media are appauling Richmond <p1299721@protonmail.com> - 2017-09-04 14:03 +0100
    Re: Virgin Media are appauling Someone Somewhere <nntpac@gmail.com> - 2017-09-04 14:59 +0100
      Re: Virgin Media are appalling Richmond <p1299721@protonmail.com> - 2017-09-05 05:38 +0100
        Re: Virgin Media are appalling Someone Somewhere <nntpac@gmail.com> - 2017-09-05 08:25 +0100
          Re: Virgin Media are appalling "Woody" <harrogate3@ntlworld.com> - 2017-09-05 19:55 +0100
    Re: Virgin Media are appauling "Anthony R. Gold" <not-for-mail@ahjg.co.uk> - 2017-09-04 18:06 +0100
      Re: Virgin Media are appauling Tweed <guesswho@who.com> - 2017-09-04 17:20 +0000
        Re: Virgin Media are appauling "Anthony R. Gold" <not-for-mail@ahjg.co.uk> - 2017-09-04 18:48 +0100
          Re: Virgin Media are appauling "Woody" <harrogate3@ntlworld.com> - 2017-09-04 19:45 +0100
            Re: Virgin Media are appauling Tweed <guesswho@who.com> - 2017-09-04 19:37 +0000
              Re: Virgin Media are appauling Optimist <v.meldrew@i.do.not.believe.it> - 2017-09-08 10:42 +0100
        Re: Virgin Media are appauling Adrian Caspersz <email@here.invalid> - 2017-09-04 18:53 +0100
        Re: Virgin Media are appauling "Woody" <harrogate3@ntlworld.com> - 2017-09-04 19:42 +0100
      Re: Virgin Media are appalling Richmond <p1299721@protonmail.com> - 2017-09-05 05:47 +0100
        Re: Virgin Media are appalling pete@never.here - 2017-09-05 11:26 +0100
          Re: Virgin Media are appalling Richmond <p1299721@protonmail.com> - 2017-09-06 12:48 +0100
    Re: Virgin Media are appauling Chris Green <cl@isbd.net> - 2017-09-04 18:49 +0100

#26558 — Virgin Media are appauling

Virgin Media are the most appaulingly dreadful service I've ever known
in my life
-- 
~

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#26562

On 04/09/2017 14:03, Richmond wrote:
> Virgin Media are the most appaulingly dreadful service I've ever known
> in my life
> 
Your spelling and level of explanation aren't great either.

Do you have a specific point to make?

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#26571 — Re: Virgin Media are appalling

Someone Somewhere <nntpac@gmail.com> writes:

> On 04/09/2017 14:03, Richmond wrote:
>> Virgin Media are the most appallingly dreadful service I've ever known
>> in my life
>>
> Your spelling and level of explanation aren't great either.
>
> Do you have a specific point to make?

Yes. I was and still am trying to report a fault and I just get
disconnected with the message "there are no faults in your area".

It's shocking how overwhelmingly incompetent virgin media is.

Sorry about my spelling.

-- 
~

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#26578 — Re: Virgin Media are appalling

On 05/09/2017 05:38, Richmond wrote:
> Someone Somewhere <nntpac@gmail.com> writes:
> 
>> On 04/09/2017 14:03, Richmond wrote:
>>> Virgin Media are the most appallingly dreadful service I've ever known
>>> in my life
>>>
>> Your spelling and level of explanation aren't great either.
>>
>> Do you have a specific point to make?
> 
> Yes. I was and still am trying to report a fault and I just get
> disconnected with the message "there are no faults in your area".
> 
Not being able to get Virgin Media (despite living on Cable Street...) I 
don't know the best way to report a fault, although I'm sure someone 
here has a better idea.

However, if you can tell us what form the fault takes it may well be 
that some advice can be offered that avoids going to Virgin (although 
conversely it may well be that the advice is that it has to go to them)

> It's shocking how overwhelmingly incompetent virgin media is.
> 
They're all as bad as each other really.  I know it's no comfort but 
every telco has more complexities to it than they can possibly imagine 
let alone manage.  Allied to that a reduction of training and hence 
expertise amongst the workforce over the years and you end up with any 
issues being a crapshoot of whether they are easily resolved or not.

> Sorry about my spelling.
> 
No problem - it's just it formed such a large part of your original post 
that it was one of the few things to comment on!

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#26594 — Re: Virgin Media are appalling

To the OP, disconnect your modem from the cable and then complain. 
Their system should see a fault on your line and when you get through 
to someone you can explain the issue.

It is best to ring faults later rather than earlier as you will likely 
then get a UK centre rather than someone in Asia who can barely speak 
English and will not deviate from a letter of their script.

If they won't play ball, ask to be put through to Retentions as you 
wish to leave. Retentions will solve the issue for you and probably 
give you some discount - they carry a lot of clout.



-- 
Woody

harrogate3 at ntlworld dot com

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#26563

On Mon, 04 Sep 2017 14:03:07 +0100, Richmond <p1299721@protonmail.com>
wrote:

> Virgin Media are the most appaulingly dreadful service I've ever known
> in my life

Tell me more. I was about to sign up for their "fibre-broadband" service.

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#26564

Anthony R. Gold <not-for-mail@ahjg.co.uk> wrote:
> On Mon, 04 Sep 2017 14:03:07 +0100, Richmond <p1299721@protonmail.com>
> wrote:
> 
>> Virgin Media are the most appaulingly dreadful service I've ever known
>> in my life
> 
> Tell me more. I was about to sign up for their "fibre-broadband" service.
> 

You have to remember that VM is really a collection of former cable
companies, glued together and the assets sweated. Some areas are very good
and some are very bad. My area has been consistently good for the last 20
years. 

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#26565

On Mon, 4 Sep 2017 17:20:47 +0000 (UTC), Tweed <guesswho@who.com> wrote:

> Anthony R. Gold <not-for-mail@ahjg.co.uk> wrote:
>> On Mon, 04 Sep 2017 14:03:07 +0100, Richmond <p1299721@protonmail.com>
>> wrote:
>>
>>> Virgin Media are the most appaulingly dreadful service I've ever known
>>> in my life
>>
>> Tell me more. I was about to sign up for their "fibre-broadband" service.
>>
>
> You have to remember that VM is really a collection of former cable
> companies, glued together and the assets sweated. Some areas are very good
> and some are very bad. My area has been consistently good for the last 20
> years. 

Thanks, and that does pose an uncertainty. Our part of the world was once
served by Cable & Wireless. Would that history offer any insight into the
variability?

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#26569

"Anthony R. Gold" <not-for-mail@ahjg.co.uk> wrote in message 
news:e94rqc1h2e0mgtjnomvcgvugkfuab5sbcl@4ax.com...
> On Mon, 4 Sep 2017 17:20:47 +0000 (UTC), Tweed <guesswho@who.com> 
> wrote:
>
>> Anthony R. Gold <not-for-mail@ahjg.co.uk> wrote:
>>> On Mon, 04 Sep 2017 14:03:07 +0100, Richmond 
>>> <p1299721@protonmail.com>
>>> wrote:
>>>
>>>> Virgin Media are the most appaulingly dreadful service I've ever 
>>>> known
>>>> in my life
>>>
>>> Tell me more. I was about to sign up for their "fibre-broadband" 
>>> service.
>>>
>>
>> You have to remember that VM is really a collection of former cable
>> companies, glued together and the assets sweated. Some areas are 
>> very good
>> and some are very bad. My area has been consistently good for the 
>> last 20
>> years.
>
> Thanks, and that does pose an uncertainty. Our part of the world was 
> once
> served by Cable & Wireless. Would that history offer any insight 
> into the
> variability?

C&W were generally a good supplier as they had a large business 
infrastructure so their install and maintenance quality was (IME) 
quite good.

My area was Bell Cablemedia and also had good install standards.

I think most of the complaint issues come from areas using using 
landline broadband rather than true (co-ax) cable.


-- 
Woody

harrogate3 at ntlworld dot com 

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#26570

Woody <harrogate3@ntlworld.com> wrote:
> 
> "Anthony R. Gold" <not-for-mail@ahjg.co.uk> wrote in message 
> news:e94rqc1h2e0mgtjnomvcgvugkfuab5sbcl@4ax.com...
>> On Mon, 4 Sep 2017 17:20:47 +0000 (UTC), Tweed <guesswho@who.com> 
>> wrote:
>> 
>>> Anthony R. Gold <not-for-mail@ahjg.co.uk> wrote:
>>>> On Mon, 04 Sep 2017 14:03:07 +0100, Richmond 
>>>> <p1299721@protonmail.com>
>>>> wrote:
>>>> 
>>>>> Virgin Media are the most appaulingly dreadful service I've ever 
>>>>> known
>>>>> in my life
>>>> 
>>>> Tell me more. I was about to sign up for their "fibre-broadband" 
>>>> service.
>>>> 
>>> 
>>> You have to remember that VM is really a collection of former cable
>>> companies, glued together and the assets sweated. Some areas are 
>>> very good
>>> and some are very bad. My area has been consistently good for the 
>>> last 20
>>> years.
>> 
>> Thanks, and that does pose an uncertainty. Our part of the world was 
>> once
>> served by Cable & Wireless. Would that history offer any insight 
>> into the
>> variability?
> 
> C&W were generally a good supplier as they had a large business 
> infrastructure so their install and maintenance quality was (IME) 
> quite good.
> 
> My area was Bell Cablemedia and also had good install standards.
> 
> I think most of the complaint issues come from areas using using 
> landline broadband rather than true (co-ax) cable.
> 
> 

I believe VM have long since abandoned their ADSL customers (can't remember
who they transferred them to) 

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#26642

On Mon, 4 Sep 2017 19:37:55 +0000 (UTC), Tweed <guesswho@who.com> wrote:

>
>I believe VM have long since abandoned their ADSL customers (can't remember
>who they transferred them to) 

Talk-Talk

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#26566

On 04/09/17 18:20, Tweed wrote:
> Anthony R. Gold <not-for-mail@ahjg.co.uk> wrote:
>> On Mon, 04 Sep 2017 14:03:07 +0100, Richmond <p1299721@protonmail.com>
>> wrote:
>>
>>> Virgin Media are the most appaulingly dreadful service I've ever known
>>> in my life
>>
>> Tell me more. I was about to sign up for their "fibre-broadband" service.
>>
> 
> You have to remember that VM is really a collection of former cable
> companies, glued together and the assets sweated. Some areas are very good
> and some are very bad. My area has been consistently good for the last 20
> years.
> 

There is a known lack of bandwidth issue with some areas that are 
oversubscribed, but unfortunately it seems* that Virgin don't tell their 
customers the exact situation until they are trapped in a contract.

So quiz neighbours before signing up. I would have though the chaps at 
SamKnows would have had independently viewable stats up online somewhere 
to aid folks in choosing their service.

* Came up on the last series of BBC Watchdog

-- 
Adrian C

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#26568

"Tweed" <guesswho@who.com> wrote in message 
news:ook21f$sd2$1@gioia.aioe.org...
> Anthony R. Gold <not-for-mail@ahjg.co.uk> wrote:
>> On Mon, 04 Sep 2017 14:03:07 +0100, Richmond 
>> <p1299721@protonmail.com>
>> wrote:
>>
>>> Virgin Media are the most appaulingly dreadful service I've ever 
>>> known
>>> in my life
>>
>> Tell me more. I was about to sign up for their "fibre-broadband" 
>> service.
>>
>
> You have to remember that VM is really a collection of former cable
> companies, glued together and the assets sweated. Some areas are 
> very good
> and some are very bad. My area has been consistently good for the 
> last 20
> years.
>

Undoubtedly a very firm +1 - but only since 2000 when I started as a 
beta tester for NTLWorld.


-- 
Woody

harrogate3 at ntlworld dot com 

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#26572 — Re: Virgin Media are appalling

"Anthony R. Gold" <not-for-mail@ahjg.co.uk> writes:

> On Mon, 04 Sep 2017 14:03:07 +0100, Richmond <p1299721@protonmail.com>
> wrote:
>
>> Virgin Media are the most appallingly dreadful service I've ever known
>> in my life
>
> Tell me more. I was about to sign up for their "fibre-broadband" service.

If you want to know how overwhelmingly shit virgin media is, just phone
their fucked up pile of shit electronic moron service on 08005610061 and
get disconnected by the stupid twats. I would never give them a penny.


-- 
~

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#26590 — Re: Virgin Media are appalling

On Tue, 05 Sep 2017 05:47:37 +0100, Richmond <p1299721@protonmail.com>
wrote:

>"Anthony R. Gold" <not-for-mail@ahjg.co.uk> writes:
>
>> On Mon, 04 Sep 2017 14:03:07 +0100, Richmond <p1299721@protonmail.com>
>> wrote:
>>
>>> Virgin Media are the most appallingly dreadful service I've ever known
>>> in my life
>>
>> Tell me more. I was about to sign up for their "fibre-broadband" service.
>
>If you want to know how overwhelmingly shit virgin media is, just phone
>their fucked up pile of shit electronic moron service on 08005610061 and
>get disconnected by the stupid twats. I would never give them a penny.

Sorry to hear about you bad experiences with VM. Mine has been the
opposite. I've been with them, though their various guises since they
were United Artists in the Croydon (S London) area back in the 90s.
With them from dial up through to 200+ Mb/s BB.

Largely consistent service over the years. I've had problems, who
hasn't, whichever supplier you are with, but mainly minor ones, easily
sorted and nothing that has tempted me to move away from them. Like
both Tweed and Woody in the thread above I've been happy with the
service since 2000 & before.
-- 
Pete
 

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#26609 — Re: Virgin Media are appalling

pete@never.here writes:

> Sorry to hear about you bad experiences with VM. Mine has been the
> opposite. I've been with them, though their various guises since they
> were United Artists in the Croydon (S London) area back in the 90s.
> With them from dial up through to 200+ Mb/s BB.
>
> Largely consistent service over the years. I've had problems, who
> hasn't, whichever supplier you are with, but mainly minor ones, easily
> sorted and nothing that has tempted me to move away from them. Like
> both Tweed and Woody in the thread above I've been happy with the
> service since 2000 & before.

But you are on the internet. What are people who are not on the internet
supposed to do?

I said some foul words, sorry about that. But that's what it does to you
when you have to put up with stuff like this.

-- 
~

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#26567

Richmond <p1299721@protonmail.com> wrote:
> Virgin Media are the most appaulingly dreadful service I've ever known
> in my life

... or even appalling, where did that u come from?

-- 
Chris Green
·

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