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Re: McDonald's Kiosk failure

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On 28/03/2019 11:38 pm, Adrian Caspersz wrote:
> On 28/03/2019 12:00, Sylvia Else wrote:
>> On 28/03/2019 9:43 pm, Adrian Caspersz wrote:
>>>>
>>>> 4. Somehow, and upstream failure can break a touch screen driver.
>>>>
>>>> The mind boggles.
>>>>
>>>
>>> Faulty driver update deployed from remote?
>>>
>>
>> I don't think so. It appears I didn't adequately explain what was 
>> going on. None of the McDonald's order system was working, not the 
>> kiosks, not the counter cash registers, nor ordering over the Ap.
>>
>> The kiosk BSofD seemed just a symptom of the wider problem, albeit not 
>> the kind one would expect.
> 
> Maybe this.
> 
> There apparently is a "EloView" management thing that looks after both 
> Android and Windows clients, one of the features is a Connectivity Watchdog
> 
> https://www.elotouch.com/eloview/support/whats-new-release-1.17-3
> 
> "You can now get more reliable connectivity to devices thanks to 
> implementation of a connectivity watchdog. Devices can rarely go OFFLINE 
> in the EloView portal due to prior network upsets or other issues. The 
> watchdog will automatically reboot devices every 24 hours in case they 
> lose connectivity. This is an optional feature you can select if you 
> notice that your devices lose connectivity – i.e. show OFFLINE on 
> EloView when they are in fact connected to the internet."
> 
> The network went down, the driver noticed it and attempted to take 
> windows down (unsuccessfully).
> 
Hmmm.

I've never thought much of software watchdog mechanisms. Nothing beats 
hardware that pulls the reset line (or even power cycles) unless it's 
frequently told not to.

Sylvia.

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Thread

McDonald's Kiosk failure Sylvia Else <sylvia@email.invalid> - 2019-03-28 15:48 +1100
  Re: McDonald's Kiosk failure mm0fmf <none@invalid.com> - 2019-03-28 07:37 +0000
    Re: McDonald's Kiosk failure Roger Blake <rogblake@iname.invalid> - 2019-03-31 00:19 +0000
      Re: McDonald's Kiosk failure Adrian Caspersz <email@here.invalid> - 2019-04-01 18:16 +0100
        Re: McDonald's Kiosk failure Adrian Caspersz <email@here.invalid> - 2019-04-01 18:18 +0100
        Re: McDonald's Kiosk failure Roger Blake <rogblake@iname.invalid> - 2019-04-01 18:02 +0000
          Re: McDonald's Kiosk failure Adrian Caspersz <email@here.invalid> - 2019-04-03 13:37 +0100
            Re: McDonald's Kiosk failure Roger Blake <rogblake@iname.invalid> - 2019-04-04 01:20 +0000
        Re: McDonald's Kiosk failure Eli the Bearded <*@eli.users.panix.com> - 2019-04-04 20:57 +0000
  Re: McDonald's Kiosk failure Andy Burns <usenet@andyburns.uk> - 2019-03-28 08:27 +0000
    Re: McDonald's Kiosk failure Sylvia Else <sylvia@email.invalid> - 2019-03-28 22:55 +1100
  Re: McDonald's Kiosk failure Richard Kettlewell <invalid@invalid.invalid> - 2019-03-28 08:39 +0000
    Re: McDonald's Kiosk failure Sylvia Else <sylvia@email.invalid> - 2019-03-28 22:56 +1100
  Re: McDonald's Kiosk failure Adrian Caspersz <email@here.invalid> - 2019-03-28 10:43 +0000
    Re: McDonald's Kiosk failure Sylvia Else <sylvia@email.invalid> - 2019-03-28 23:00 +1100
      Re: McDonald's Kiosk failure Adrian Caspersz <email@here.invalid> - 2019-03-28 12:38 +0000
        Re: McDonald's Kiosk failure Sylvia Else <sylvia@email.invalid> - 2019-03-28 23:47 +1100
      Re: McDonald's Kiosk failure kludge@panix.com (Scott Dorsey) - 2019-03-28 10:02 -0400
        Re: McDonald's Kiosk failure Huge <Huge@nowhere.much.invalid> - 2019-03-28 14:17 +0000
        Re: McDonald's Kiosk failure Ivan Shmakov <ivan@siamics.net> - 2019-03-28 14:30 +0000
      Re: McDonald's Kiosk failure Andy Burns <usenet@andyburns.uk> - 2019-03-28 15:30 +0000
  Re: McDonald's Kiosk failure Dan Espen <dan1espen@gmail.com> - 2019-03-28 09:45 -0400
    Re: McDonald's Kiosk failure Rich <rich@example.invalid> - 2019-03-28 14:18 +0000
      Re: McDonald's Kiosk failure Adrian Caspersz <email@here.invalid> - 2019-03-28 16:21 +0000

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