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Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service

From Tweed <usenet.tweed@gmail.com>
Newsgroups uk.telecom.broadband, uk.telecom.voip
Subject Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service
Date 2026-06-28 13:52 +0000
Organization A noiseless patient Spider
Message-ID <111r8v2$3lble$1@dont-email.me> (permalink)
References (3 earlier) <111pq1b$35ft7$3@dont-email.me> <111qeel$3eeso$1@dont-email.me> <111r2l2$35ft7$5@dont-email.me> <111r5nj$3ked6$1@dont-email.me> <111r7mo$35ft6$9@dont-email.me>

Cross-posted to 2 groups.

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J. P. Gilliver <G6JPG@255soft.uk> wrote:
> On 2026/6/28 13:57:23, Tweed wrote:
>> J. P. Gilliver <G6JPG@255soft.uk> wrote:
> []
>>> Anyway, I'd be interested to hear from people who've used both A&A and
>>> voip, and how they compare.
> 
> (I meant voipfone there, of course.)
>> 
>> I use A&A for both broadband and voice. I’ve had them for broadband through
>> ADSL, FTTC and now FTTP. I ported my landline numbers to them without
>> issue. I’ve dealt with them both by email and phone and have never had any
>> issue. They proactively monitor their broadband. At one point they emailed
>> me to say they thought my ADSL router was starting to feel unwell and
>> replaced it. I never noticed the issue. If they detect the broadband has
>> gone down you get a text message, and another one when it goes back on.
>> That normally when I need to turn the router’s power off for whatever
> 
> Yes, I've heard - and nothing to the contrary - that their ISP -
> including the S part - is second to none. Though at a cost (though more
> below).
> 
>> reason. As to VOIP, if you want to be the entirely non technical user they
>> will sell you a DECT base station and handset pre configured. Just connect
> 
> (How about just an ATA instead?)
> 
>> the Ethernet to your router and plug in the power supply and off it goes.
>> The other thing they don’t do is price walk. They have never increased the
>> price of my broadband service in over a decade. It’s worth paying extra
>> just to not having to go through the pantomimes of renewing contracts every
>> so often. 
>> 
> It would be interesting to know whether that - due to inflation - has
> made your prices similar to any of their competitors. Though I suspect
> _new_ customers might still find them expensive.

No, they don’t sell ATAs. I suspect that comes under the heading of being
potentially more trouble than it is worth in terms of support. They have no
control over what is plugged into the ATA and someone is bound to try an
oddball combination and then say it is A&A’s fault. Of course, there’s
nothing to stop you buying and configuring your own ATA, but that’s not
A&A’s support problem. 

IDNet, another high quality ISP who I also use, will sell you a
preconfigured ATA. IDNet also don’t price walk. In fact my service went
down in price last year. 

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Thread

Plusnet and Broadband - no email service, no phone service... and now no broadband service NY <me@privacy.net> - 2026-06-26 19:27 +0100
  Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Andy Burns <usenet@andyburns.uk> - 2026-06-26 19:33 +0100
  Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-26 19:54 +0100
    Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service NY <me@privacy.net> - 2026-06-26 20:10 +0100
    Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Andy Burns <usenet@andyburns.uk> - 2026-06-26 20:12 +0100
      Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-26 21:30 +0100
        Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Andy Burns <usenet@andyburns.uk> - 2026-06-27 02:54 +0100
  Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service David Wade <g4ugm@dave.invalid> - 2026-06-26 20:54 +0100
    Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Roger Mills <mills37.fslife@gmail.com> - 2026-06-27 22:52 +0100
      Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 01:31 +0100
        Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 06:20 +0000
          Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 13:04 +0100
            Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Theo <theom+news@chiark.greenend.org.uk> - 2026-06-28 13:34 +0100
              Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Richmond <dnomhcir@gmx.com> - 2026-06-28 14:34 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Theo <theom+news@chiark.greenend.org.uk> - 2026-06-28 16:43 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Andy Burns <usenet@andyburns.uk> - 2026-06-28 16:56 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Bob Eager <throwaway0008@eager.cx> - 2026-06-28 17:33 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Richmond <dnomhcir@gmx.com> - 2026-06-28 16:57 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Bob Eager <throwaway0008@eager.cx> - 2026-06-28 17:36 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 17:39 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Richmond <dnomhcir@gmx.com> - 2026-06-28 22:53 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Bob Eager <throwaway0008@eager.cx> - 2026-06-28 22:50 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-29 05:30 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Spike <aero.spike@mail.com> - 2026-06-29 08:07 +0000
            Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 12:57 +0000
              Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 14:31 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 13:52 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Richmond <dnomhcir@gmx.com> - 2026-06-28 14:58 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 14:03 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 18:53 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 18:41 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service David Woolley <david@ex.djwhome.demon.invalid> - 2026-07-01 14:27 +0100
        Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service David Wade <g4ugm@dave.invalid> - 2026-06-28 10:07 +0100
          Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 13:17 +0100
            Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service David Wade <g4ugm@dave.invalid> - 2026-06-28 18:46 +0100
            Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Mike Scott <usenet.16@scottsonline.org.uk.invalid> - 2026-06-28 20:00 +0100

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