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Groups > uk.telecom.broadband > #57487
| From | Tweed <usenet.tweed@gmail.com> |
|---|---|
| Newsgroups | uk.telecom.broadband, uk.telecom.voip |
| Subject | Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service |
| Date | 2026-06-28 12:57 +0000 |
| Organization | A noiseless patient Spider |
| Message-ID | <111r5nj$3ked6$1@dont-email.me> (permalink) |
| References | (1 earlier) <111mldv$esd4$2@dont-email.me> <naav09F5t81U1@mid.individual.net> <111pq1b$35ft7$3@dont-email.me> <111qeel$3eeso$1@dont-email.me> <111r2l2$35ft7$5@dont-email.me> |
Cross-posted to 2 groups.
J. P. Gilliver <G6JPG@255soft.uk> wrote: > On 2026/6/28 7:20:5, Tweed wrote: >> J. P. Gilliver <G6JPG@255soft.uk> wrote: >>> On 2026/6/27 22:52:8, Roger Mills wrote: >>>> On 26/06/2026 20:54, David Wade wrote: >>>> >>>>> >>>>> So "PlusNet" is your "Pound shop" internet only provider. >>>>> "EE" is for the vast majority of users. >>>>> "BT" is your Marks and Spencer or Waitrose customer... >>>>> >>> (BT must have improved a lot since I was with them.) >>>>> >>>> >>>> Absolutely right. But there's nothing to stop Plusnet customers who want >>>> a "landline" (VoIP) from using a 3rd party provider for that. I already >>>> have an AAISP VoIP account and will port my landline number to that when >>>> my copper landline finally disappears. You do need extra hardware for >>> >>> Probably planning to do the same, though maybe with voipfone, having >>> heard customer service from A&A has declined. >>> >> I’m with A&A both for FTTP and VoIP. Absolutely no evidence that customer >> service has declined. >> >> > There was some mention on here that A&A's reputation as the Rolls-Royce > of ISPs (with corresponding cost!) had made their treatment of VoIP-only > customers somewhat smug. At least one person agreed - and, they did have > to up their (admittedly competitive) VoIP prices, to cover the extra > cost of supporting VoIP-only customers who weren't perhaps as savvy as > their ISP customers (who _were_/are mostly savvy, else they wouldn't be > paying the ISP costs). Maybe, as a result of the extra staff, they're > back to being nice (well, not condescending) to VoIP-only customers. > > Anyway, I'd be interested to hear from people who've used both A&A and > voip, and how they compare. I use A&A for both broadband and voice. I’ve had them for broadband through ADSL, FTTC and now FTTP. I ported my landline numbers to them without issue. I’ve dealt with them both by email and phone and have never had any issue. They proactively monitor their broadband. At one point they emailed me to say they thought my ADSL router was starting to feel unwell and replaced it. I never noticed the issue. If they detect the broadband has gone down you get a text message, and another one when it goes back on. That normally when I need to turn the router’s power off for whatever reason. As to VOIP, if you want to be the entirely non technical user they will sell you a DECT base station and handset pre configured. Just connect the Ethernet to your router and plug in the power supply and off it goes. The other thing they don’t do is price walk. They have never increased the price of my broadband service in over a decade. It’s worth paying extra just to not having to go through the pantomimes of renewing contracts every so often.
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Plusnet and Broadband - no email service, no phone service... and now no broadband service NY <me@privacy.net> - 2026-06-26 19:27 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Andy Burns <usenet@andyburns.uk> - 2026-06-26 19:33 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-26 19:54 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service NY <me@privacy.net> - 2026-06-26 20:10 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Andy Burns <usenet@andyburns.uk> - 2026-06-26 20:12 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-26 21:30 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Andy Burns <usenet@andyburns.uk> - 2026-06-27 02:54 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service David Wade <g4ugm@dave.invalid> - 2026-06-26 20:54 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Roger Mills <mills37.fslife@gmail.com> - 2026-06-27 22:52 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 01:31 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 06:20 +0000
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 13:04 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Theo <theom+news@chiark.greenend.org.uk> - 2026-06-28 13:34 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Richmond <dnomhcir@gmx.com> - 2026-06-28 14:34 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Theo <theom+news@chiark.greenend.org.uk> - 2026-06-28 16:43 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Andy Burns <usenet@andyburns.uk> - 2026-06-28 16:56 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Bob Eager <throwaway0008@eager.cx> - 2026-06-28 17:33 +0000
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Richmond <dnomhcir@gmx.com> - 2026-06-28 16:57 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Bob Eager <throwaway0008@eager.cx> - 2026-06-28 17:36 +0000
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 17:39 +0000
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Richmond <dnomhcir@gmx.com> - 2026-06-28 22:53 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Bob Eager <throwaway0008@eager.cx> - 2026-06-28 22:50 +0000
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-29 05:30 +0000
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Spike <aero.spike@mail.com> - 2026-06-29 08:07 +0000
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 12:57 +0000
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 14:31 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 13:52 +0000
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Richmond <dnomhcir@gmx.com> - 2026-06-28 14:58 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 14:03 +0000
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 18:53 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 18:41 +0000
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service David Woolley <david@ex.djwhome.demon.invalid> - 2026-07-01 14:27 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service David Wade <g4ugm@dave.invalid> - 2026-06-28 10:07 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 13:17 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service David Wade <g4ugm@dave.invalid> - 2026-06-28 18:46 +0100
Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Mike Scott <usenet.16@scottsonline.org.uk.invalid> - 2026-06-28 20:00 +0100
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