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Groups > uk.telecom.broadband > #57484

Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service

From "J. P. Gilliver" <G6JPG@255soft.uk>
Newsgroups uk.telecom.broadband, uk.telecom.voip
Subject Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service
Date 2026-06-28 13:04 +0100
Organization 255 software
Message-ID <111r2l2$35ft7$5@dont-email.me> (permalink)
References <111mgb8$o500$1@dont-email.me> <111mldv$esd4$2@dont-email.me> <naav09F5t81U1@mid.individual.net> <111pq1b$35ft7$3@dont-email.me> <111qeel$3eeso$1@dont-email.me>

Cross-posted to 2 groups.

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On 2026/6/28 7:20:5, Tweed wrote:
> J. P. Gilliver <G6JPG@255soft.uk> wrote:
>> On 2026/6/27 22:52:8, Roger Mills wrote:
>>> On 26/06/2026 20:54, David Wade wrote:
>>>
>>>>
>>>> So "PlusNet" is your "Pound shop" internet only provider.
>>>> "EE" is for the vast majority of users.
>>>> "BT" is your Marks and Spencer or Waitrose customer...
>>>>
>> (BT must have improved a lot since I was with them.)
>>>>
>>>
>>> Absolutely right. But there's nothing to stop Plusnet customers who want 
>>> a "landline" (VoIP) from using a 3rd party provider for that. I already 
>>> have an AAISP VoIP account and will port my landline number to that when 
>>> my copper landline finally disappears. You do need extra hardware for 
>>
>> Probably planning to do the same, though maybe with voipfone, having
>> heard customer service from A&A has declined.
>>
> I’m with A&A both for FTTP and VoIP. Absolutely no evidence that customer
> service has declined. 
> 
> 
There was some mention on here that A&A's reputation as the Rolls-Royce
of ISPs (with corresponding cost!) had made their treatment of VoIP-only
customers somewhat smug. At least one person agreed - and, they did have
to up their (admittedly competitive) VoIP prices, to cover the extra
cost of supporting VoIP-only customers who weren't perhaps as savvy as
their ISP customers (who _were_/are mostly savvy, else they wouldn't be
paying the ISP costs). Maybe, as a result of the extra staff, they're
back to being nice (well, not condescending) to VoIP-only customers.

Anyway, I'd be interested to hear from people who've used both A&A and
voip, and how they compare.
-- 
J. P. Gilliver. UMRA: 1960/<1985 MB++G()ALIS-Ch++(p)Ar++T+H+Sh0!:`)DNAf

Very funny, Scotty. Now beam down my clothes

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Thread

Plusnet and Broadband - no email service, no phone service... and now no broadband service NY <me@privacy.net> - 2026-06-26 19:27 +0100
  Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Andy Burns <usenet@andyburns.uk> - 2026-06-26 19:33 +0100
  Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-26 19:54 +0100
    Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service NY <me@privacy.net> - 2026-06-26 20:10 +0100
    Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Andy Burns <usenet@andyburns.uk> - 2026-06-26 20:12 +0100
      Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-26 21:30 +0100
        Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Andy Burns <usenet@andyburns.uk> - 2026-06-27 02:54 +0100
  Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service David Wade <g4ugm@dave.invalid> - 2026-06-26 20:54 +0100
    Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Roger Mills <mills37.fslife@gmail.com> - 2026-06-27 22:52 +0100
      Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 01:31 +0100
        Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 06:20 +0000
          Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 13:04 +0100
            Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Theo <theom+news@chiark.greenend.org.uk> - 2026-06-28 13:34 +0100
              Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Richmond <dnomhcir@gmx.com> - 2026-06-28 14:34 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Theo <theom+news@chiark.greenend.org.uk> - 2026-06-28 16:43 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Andy Burns <usenet@andyburns.uk> - 2026-06-28 16:56 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Bob Eager <throwaway0008@eager.cx> - 2026-06-28 17:33 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Richmond <dnomhcir@gmx.com> - 2026-06-28 16:57 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Bob Eager <throwaway0008@eager.cx> - 2026-06-28 17:36 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 17:39 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Richmond <dnomhcir@gmx.com> - 2026-06-28 22:53 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Bob Eager <throwaway0008@eager.cx> - 2026-06-28 22:50 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-29 05:30 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Spike <aero.spike@mail.com> - 2026-06-29 08:07 +0000
            Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 12:57 +0000
              Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 14:31 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 13:52 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Richmond <dnomhcir@gmx.com> - 2026-06-28 14:58 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 14:03 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 18:53 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 18:41 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service David Woolley <david@ex.djwhome.demon.invalid> - 2026-07-01 14:27 +0100
        Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service David Wade <g4ugm@dave.invalid> - 2026-06-28 10:07 +0100
          Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 13:17 +0100
            Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service David Wade <g4ugm@dave.invalid> - 2026-06-28 18:46 +0100
            Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Mike Scott <usenet.16@scottsonline.org.uk.invalid> - 2026-06-28 20:00 +0100

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