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Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service

Cross-posted to 2 groups.

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Theo <theom+news@chiark.greenend.org.uk> writes:

> In uk.telecom.broadband J. P. Gilliver <G6JPG@255soft.uk> wrote:
>> There was some mention on here that A&A's reputation as the Rolls-Royce
>> of ISPs (with corresponding cost!) had made their treatment of VoIP-only
>> customers somewhat smug. At least one person agreed - and, they did have
>> to up their (admittedly competitive) VoIP prices, to cover the extra
>> cost of supporting VoIP-only customers who weren't perhaps as savvy as
>> their ISP customers (who _were_/are mostly savvy, else they wouldn't be
>> paying the ISP costs). Maybe, as a result of the extra staff, they're
>> back to being nice (well, not condescending) to VoIP-only customers.
>> 
>> Anyway, I'd be interested to hear from people who've used both A&A and
>> voip, and how they compare.
>
> I think it's a little bit different from that. A&A serve primarily business
> customers. Businesses have dedicated technically trained staff who manage
> their systems, and A&A interface with them (as well as the accounts
> department for billing etc). That means they are used to dealing with
> technical people, and they are not used to handholding: they aren't there to
> do the IT department's job for them; if the IT department is incompetent
> that's not A&A's problem.  Also business contracts don't have things like
> consumer rights.
>
> The consumer market is quite different. When you as an individual engage
> with a B2B supplier you need to be more on the ball as a customer than a B2C
> transaction, and if you come with a consumer mindset then you may have
> problems. Now A&A have never been a B2B only supplier so there's always been
> some B2C, but they've had a B2B outlook and somewhat grudgingly accept B2C
> regulation.

This is strange, their website clearly advertises a home service. So if
they are selling it they should be ready to provide it. Being technical
doesn't exclude the possibility of providing a preconfigured router
which just works with VOIP out of the box.

They do have some good features, for example they can send GPG encrypted
email if you set it up. And the router upgrade is just a matter of
pressing a button on the website and sitting back and waiting a few
minutes.

Also you can restrict the use of VOIP to your fixed IP address as a
security precaution, and limit expense on the account. 

Also if you don't use up your 1TB quota you get a bonus added next
month. I never use my 1TB quota.

And there is IPV6.

And there is telephone and IRC support.

And they have a Mastodon server.

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Plusnet and Broadband - no email service, no phone service... and now no broadband service NY <me@privacy.net> - 2026-06-26 19:27 +0100
  Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Andy Burns <usenet@andyburns.uk> - 2026-06-26 19:33 +0100
  Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-26 19:54 +0100
    Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service NY <me@privacy.net> - 2026-06-26 20:10 +0100
    Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Andy Burns <usenet@andyburns.uk> - 2026-06-26 20:12 +0100
      Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-26 21:30 +0100
        Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Andy Burns <usenet@andyburns.uk> - 2026-06-27 02:54 +0100
  Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service David Wade <g4ugm@dave.invalid> - 2026-06-26 20:54 +0100
    Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Roger Mills <mills37.fslife@gmail.com> - 2026-06-27 22:52 +0100
      Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 01:31 +0100
        Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 06:20 +0000
          Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 13:04 +0100
            Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Theo <theom+news@chiark.greenend.org.uk> - 2026-06-28 13:34 +0100
              Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Richmond <dnomhcir@gmx.com> - 2026-06-28 14:34 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Theo <theom+news@chiark.greenend.org.uk> - 2026-06-28 16:43 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Andy Burns <usenet@andyburns.uk> - 2026-06-28 16:56 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Bob Eager <throwaway0008@eager.cx> - 2026-06-28 17:33 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Richmond <dnomhcir@gmx.com> - 2026-06-28 16:57 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Bob Eager <throwaway0008@eager.cx> - 2026-06-28 17:36 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 17:39 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Richmond <dnomhcir@gmx.com> - 2026-06-28 22:53 +0100
            Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 12:57 +0000
              Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 14:31 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 13:52 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Richmond <dnomhcir@gmx.com> - 2026-06-28 14:58 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 14:03 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 18:53 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 18:41 +0000
        Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service David Wade <g4ugm@dave.invalid> - 2026-06-28 10:07 +0100
          Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 13:17 +0100
            Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service David Wade <g4ugm@dave.invalid> - 2026-06-28 18:46 +0100
            Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Mike Scott <usenet.16@scottsonline.org.uk.invalid> - 2026-06-28 20:00 +0100

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