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Plusnet and Broadband - no email service, no phone service... and now no broadband service

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  Plusnet and Broadband - no email service, no phone service... and now no broadband service NY <me@privacy.net> - 2026-06-26 19:27 +0100
    Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Andy Burns <usenet@andyburns.uk> - 2026-06-26 19:33 +0100
    Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-26 19:54 +0100
      Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service NY <me@privacy.net> - 2026-06-26 20:10 +0100
      Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Andy Burns <usenet@andyburns.uk> - 2026-06-26 20:12 +0100
        Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-26 21:30 +0100
          Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Andy Burns <usenet@andyburns.uk> - 2026-06-27 02:54 +0100
    Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service David Wade <g4ugm@dave.invalid> - 2026-06-26 20:54 +0100
      Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Roger Mills <mills37.fslife@gmail.com> - 2026-06-27 22:52 +0100
        Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 01:31 +0100
          Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 06:20 +0000
            Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 13:04 +0100
              Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Theo <theom+news@chiark.greenend.org.uk> - 2026-06-28 13:34 +0100
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Richmond <dnomhcir@gmx.com> - 2026-06-28 14:34 +0100
                  Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Theo <theom+news@chiark.greenend.org.uk> - 2026-06-28 16:43 +0100
                    Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Andy Burns <usenet@andyburns.uk> - 2026-06-28 16:56 +0100
                      Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Bob Eager <throwaway0008@eager.cx> - 2026-06-28 17:33 +0000
                    Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Richmond <dnomhcir@gmx.com> - 2026-06-28 16:57 +0100
                  Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Bob Eager <throwaway0008@eager.cx> - 2026-06-28 17:36 +0000
                    Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 17:39 +0000
                    Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Richmond <dnomhcir@gmx.com> - 2026-06-28 22:53 +0100
                      Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Bob Eager <throwaway0008@eager.cx> - 2026-06-28 22:50 +0000
                        Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-29 05:30 +0000
                          Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Spike <aero.spike@mail.com> - 2026-06-29 08:07 +0000
              Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 12:57 +0000
                Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 14:31 +0100
                  Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 13:52 +0000
                    Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Richmond <dnomhcir@gmx.com> - 2026-06-28 14:58 +0100
                      Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 14:03 +0000
                        Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 18:53 +0100
                          Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Tweed <usenet.tweed@gmail.com> - 2026-06-28 18:41 +0000
          Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service David Wade <g4ugm@dave.invalid> - 2026-06-28 10:07 +0100
            Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-28 13:17 +0100
              Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service David Wade <g4ugm@dave.invalid> - 2026-06-28 18:46 +0100
              Re: Plusnet and Broadband - no email service, no phone service... and now no broadband service Mike Scott <usenet.16@scottsonline.org.uk.invalid> - 2026-06-28 20:00 +0100

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#57455 — Plusnet and Broadband - no email service, no phone service... and now no broadband service

My mum is with Plusnet. I know that PN are offloading the email service 
to Greenby. I know that they will no longer be providing analogue phone 
because BT Openreach are stopping it, and are recommending EE for VOIP 
service. Fine. I understand that.

But my mum has had an email mailshot which says that her phone *and 
broadband* service will be transferred to EE. WTF!

What is Plusnet's business going to be if they don't offer any of email, 
phone and broadband?


It seems that PN will continue providing broadband if you want to 
discontinue your landline service, but if you want landline *both* the 
VOIP phone service and the broadband service will transfer to EE.

Seems odd to divest themselves of so much business - all the broadband 
customers who happen to want a landline VOIP phone service as well.

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#57456

NY wrote:

> my mum has had an email mailshot which says that her phone *and 
> broadband* service will be transferred to EE. WTF!

I think if she's ignored (or not seen) previous messages, their default 
action is to move the customer lock-stock from PN to EE, so not to lose 
voice.

If it hasn't happened yet, can probably to either cancel the voice, or 
separate it off from broadband to remain with PN.

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#57457

On 2026/6/26 19:27:52, NY wrote:
> My mum is with Plusnet. I know that PN are offloading the email service 
> to Greenby. I know that they will no longer be providing analogue phone 

(I think they've more or less completed the Greenby transfer now. It's
not been seamless - one example being that their old system allowed you
to not use encryption, the Greenby one requires it, so those few
customers who weren't now have to use stunnel or change client - and,
IMO at least, it's not as reliable: I notice outages more than I used
to. Though that _may_ have improved in the last few weeks.)

> because BT Openreach are stopping it, and are recommending EE for VOIP 
> service. Fine. I understand that.
> 
> But my mum has had an email mailshot which says that her phone *and 
> broadband* service will be transferred to EE. WTF!
> 
> What is Plusnet's business going to be if they don't offer any of email, 
> phone and broadband?
> 
ICP - internet CONNNECTION provider.
> 
> It seems that PN will continue providing broadband if you want to 
> discontinue your landline service, but if you want landline *both* the 
> VOIP phone service and the broadband service will transfer to EE.
> 
> Seems odd to divest themselves of so much business - all the broadband 
> customers who happen to want a landline VOIP phone service as well.

It's probably _not_ that many - and the saving in getting rid of
potentially "problematic" customers is probably considered worth it. :-(
-- 
J. P. Gilliver. UMRA: 1960/<1985 MB++G()ALIS-Ch++(p)Ar++T+H+Sh0!:`)DNAf

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#57458

On 26/06/2026 19:54, J. P. Gilliver wrote:
> On 2026/6/26 19:27:52, NY wrote:
>> My mum is with Plusnet. I know that PN are offloading the email service
>> to Greenby. I know that they will no longer be providing analogue phone
> 
> (I think they've more or less completed the Greenby transfer now. It's
> not been seamless - one example being that their old system allowed you
> to not use encryption, the Greenby one requires it, so those few
> customers who weren't now have to use stunnel or change client - and,
> IMO at least, it's not as reliable: I notice outages more than I used
> to. Though that _may_ have improved in the last few weeks.)

My mum may be a special case, being left until last (that's what PN 
thought when I spoke to them a month or so ago) because a) she's got a 
force9.co.uk address rather than a plus.com address, and b) she's got a 
web site and domain hosted with PN (which PN swear blind will transfer 
seamlessly - and the editor's decision on that is final!)

We've with PN as well (plus.com addresses) and we've been migrated to 
greenby. I can still use Windows Live Mail on my Windows 7 PC, and AFAIK 
there's encryption apart from in the POP password. I use Thunderbird on 
my Win 10 laptop, and Samsung's "Mail" app on Android. So all using POP3 
with no encryption - standard Port 25 and 110.

>> because BT Openreach are stopping it, and are recommending EE for VOIP
>> service. Fine. I understand that.
>>
>> But my mum has had an email mailshot which says that her phone *and
>> broadband* service will be transferred to EE. WTF!
>>
>> What is Plusnet's business going to be if they don't offer any of email,
>> phone and broadband?
>>
> ICP - internet CONNNECTION provider.
>>
>> It seems that PN will continue providing broadband if you want to
>> discontinue your landline service, but if you want landline, *both* the
>> VOIP phone service and the broadband service will transfer to EE.
>>
>> Seems odd to divest themselves of so much business - all the broadband
>> customers who happen to want a landline VOIP phone service as well.
> 
> It's probably _not_ that many - and the saving in getting rid of
> potentially "problematic" customers is probably considered worth it. :-(

Yes, I suppose a lot of people are treating it as an opportunity to 
decide "do we still need landline phone with answerphone?"

Our mobile reception is dire, despite a phone mast on a hill about 1/2 
mile from us, but at least we can get mobile-phone-over-internet... and 
away from home it's fine. Mobile reception got *dramatically* worse when 
Vodafone switched off 3G the other year. As for 5G... well, I've heard 
rumours that big cities have it. ;-)

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#57459

J. P. Gilliver wrote:

> (I think they've more or less completed the Greenby transfer now. It's
> not been seamless
I got an email from PN yesterday

"Not using our outbound mail server?
You'll find this useful.

We're about to upgrade the way our emails work, meaning if you currently 
send yours through a non-Plusnet server, we need you to check that your 
outgoing server settings are up to date."

Doesn't apply to me as I moved to mythic beasts a few months ago ...

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#57461

On 2026/6/26 20:12:24, Andy Burns wrote:
> J. P. Gilliver wrote:
> 
>> (I think they've more or less completed the Greenby transfer now. It's
>> not been seamless
> I got an email from PN yesterday
> 
> "Not using our outbound mail server?
> You'll find this useful.
> 
> We're about to upgrade the way our emails work, meaning if you currently 
> send yours through a non-Plusnet server, we need you to check that your 
> outgoing server settings are up to date."
> 
> Doesn't apply to me as I moved to mythic beasts a few months ago ...
> 
> 
Sounds like it _does_ apply to you, surely?

One wonders who they _do_ mean/what nefarious deed they are planning.
-- 
J. P. Gilliver. UMRA: 1960/<1985 MB++G()ALIS-Ch++(p)Ar++T+H+Sh0!:`)DNAf

Break-in at the Apple store! Police looking for iWitnesses

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#57462

J. P. Gilliver wrote:

> Andy Burns wrote:
>
>> Doesn't apply to me as I moved to mythic beasts a few months ago ...
>
> Sounds like it _does_ apply to you, surely?

There's nothing they can do would affect my email, I use my own domain, 
(not on plusnet DNS) which neither arrives via, or departs via 
plusnet/greenby servers.

> One wonders who they _do_ mean/what nefarious deed they are planning.

Maybe changing MX records for plus.com domain?  Or something to do with 
their SMTP smarthost?

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#57460

On 26/06/2026 19:27, NY wrote:
> My mum is with Plusnet. I know that PN are offloading the email service 
> to Greenby. I know that they will no longer be providing analogue phone 
> because BT Openreach are stopping it, and are recommending EE for VOIP 
> service. Fine. I understand that.
> 
> But my mum has had an email mailshot which says that her phone *and 
> broadband* service will be transferred to EE. WTF!

As she is your mum I assume she is over 70 and therefore classed as 
vulnerable and so can't be left without a "landline service".

> 
> What is Plusnet's business going to be if they don't offer any of email, 
> phone and broadband?
> 

they only offer broadband. most customers only want broadband.

> 
> It seems that PN will continue providing broadband if you want to 
> discontinue your landline service, but if you want landline *both* the 
> VOIP phone service and the broadband service will transfer to EE.

correct. But they want to keep the business in the BT group it needs to 
be BT or EE. BT is/was/maybe re-positioning their service to be business 
focused, or perhaps more "a premium offering" so that is out.  EE only 
offer phone as part of its broadband service so you have to move both.

> 
> Seems odd to divest themselves of so much business - all the broadband 
> customers who happen to want a landline VOIP phone service as well.

Remember BT own BT, EE and PlusNet. I think its just smoke and mirrors. 
The EE adverts claim more people are moving to EE than any other ISP. Of 
course they are, because plusnet is moving them!

  Any way, what doesn't make sense to use is totally logical to the 
sales and marketing types.


So "PlusNet" is your "Pound shop" internet only provider.
"EE" is for the vast majority of users.
"BT" is your Marks and Spencer or Waitrose customer...

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#57475

On 26/06/2026 20:54, David Wade wrote:

> 
> So "PlusNet" is your "Pound shop" internet only provider.
> "EE" is for the vast majority of users.
> "BT" is your Marks and Spencer or Waitrose customer...
> 
> 

Absolutely right. But there's nothing to stop Plusnet customers who want 
a "landline" (VoIP) from using a 3rd party provider for that. I already 
have an AAISP VoIP account and will port my landline number to that when 
my copper landline finally disappears. You do need extra hardware for 
that (ATA or equivalent) because PN's Hub2 router, although it has a 
phone port, doesn't have the firmware to support it - and it probably 
wouldn't work with a 3rd party provider, even if it did.

As others have previously mentioned, if you don't want to make and 
receive voice calls on your "landline", but only want to make provision 
for people to leave voicemail messages for you, there are free VoIP 
accounts which will email you when a message is received and provide 
access to the audio - and you don't need any extra hardware for that.
-- 
Cheers,
Roger

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#57477

On 2026/6/27 22:52:8, Roger Mills wrote:
> On 26/06/2026 20:54, David Wade wrote:
> 
>>
>> So "PlusNet" is your "Pound shop" internet only provider.
>> "EE" is for the vast majority of users.
>> "BT" is your Marks and Spencer or Waitrose customer...
>>
(BT must have improved a lot since I was with them.)
>>
> 
> Absolutely right. But there's nothing to stop Plusnet customers who want 
> a "landline" (VoIP) from using a 3rd party provider for that. I already 
> have an AAISP VoIP account and will port my landline number to that when 
> my copper landline finally disappears. You do need extra hardware for 

Probably planning to do the same, though maybe with voipfone, having
heard customer service from A&A has declined.

> that (ATA or equivalent) because PN's Hub2 router, although it has a 
> phone port, doesn't have the firmware to support it - and it probably 
> wouldn't work with a 3rd party provider, even if it did.

Yes, infuriating that. (I've been hoping someone would do a hack for it.)
> 
> As others have previously mentioned, if you don't want to make and 
> receive voice calls on your "landline", but only want to make provision 
> for people to leave voicemail messages for you, there are free VoIP 
> accounts which will email you when a message is received and provide 
> access to the audio - and you don't need any extra hardware for that.

Do any of those free ones let you keep your number? I expect not.
-- 
J. P. Gilliver. UMRA: 1960/<1985 MB++G()ALIS-Ch++(p)Ar++T+H+Sh0!:`)DNAf

There I was, sitting in a glum mood - 'Cheer up, things could be
worse', he said, so I cheered up, and sure enough, things got worse.

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#57479

J. P. Gilliver <G6JPG@255soft.uk> wrote:
> On 2026/6/27 22:52:8, Roger Mills wrote:
>> On 26/06/2026 20:54, David Wade wrote:
>> 
>>> 
>>> So "PlusNet" is your "Pound shop" internet only provider.
>>> "EE" is for the vast majority of users.
>>> "BT" is your Marks and Spencer or Waitrose customer...
>>> 
> (BT must have improved a lot since I was with them.)
>>> 
>> 
>> Absolutely right. But there's nothing to stop Plusnet customers who want 
>> a "landline" (VoIP) from using a 3rd party provider for that. I already 
>> have an AAISP VoIP account and will port my landline number to that when 
>> my copper landline finally disappears. You do need extra hardware for 
> 
> Probably planning to do the same, though maybe with voipfone, having
> heard customer service from A&A has declined.
> 
I’m with A&A both for FTTP and VoIP. Absolutely no evidence that customer
service has declined. 

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#57484

On 2026/6/28 7:20:5, Tweed wrote:
> J. P. Gilliver <G6JPG@255soft.uk> wrote:
>> On 2026/6/27 22:52:8, Roger Mills wrote:
>>> On 26/06/2026 20:54, David Wade wrote:
>>>
>>>>
>>>> So "PlusNet" is your "Pound shop" internet only provider.
>>>> "EE" is for the vast majority of users.
>>>> "BT" is your Marks and Spencer or Waitrose customer...
>>>>
>> (BT must have improved a lot since I was with them.)
>>>>
>>>
>>> Absolutely right. But there's nothing to stop Plusnet customers who want 
>>> a "landline" (VoIP) from using a 3rd party provider for that. I already 
>>> have an AAISP VoIP account and will port my landline number to that when 
>>> my copper landline finally disappears. You do need extra hardware for 
>>
>> Probably planning to do the same, though maybe with voipfone, having
>> heard customer service from A&A has declined.
>>
> I’m with A&A both for FTTP and VoIP. Absolutely no evidence that customer
> service has declined. 
> 
> 
There was some mention on here that A&A's reputation as the Rolls-Royce
of ISPs (with corresponding cost!) had made their treatment of VoIP-only
customers somewhat smug. At least one person agreed - and, they did have
to up their (admittedly competitive) VoIP prices, to cover the extra
cost of supporting VoIP-only customers who weren't perhaps as savvy as
their ISP customers (who _were_/are mostly savvy, else they wouldn't be
paying the ISP costs). Maybe, as a result of the extra staff, they're
back to being nice (well, not condescending) to VoIP-only customers.

Anyway, I'd be interested to hear from people who've used both A&A and
voip, and how they compare.
-- 
J. P. Gilliver. UMRA: 1960/<1985 MB++G()ALIS-Ch++(p)Ar++T+H+Sh0!:`)DNAf

Very funny, Scotty. Now beam down my clothes

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#57486

In uk.telecom.broadband J. P. Gilliver <G6JPG@255soft.uk> wrote:
> There was some mention on here that A&A's reputation as the Rolls-Royce
> of ISPs (with corresponding cost!) had made their treatment of VoIP-only
> customers somewhat smug. At least one person agreed - and, they did have
> to up their (admittedly competitive) VoIP prices, to cover the extra
> cost of supporting VoIP-only customers who weren't perhaps as savvy as
> their ISP customers (who _were_/are mostly savvy, else they wouldn't be
> paying the ISP costs). Maybe, as a result of the extra staff, they're
> back to being nice (well, not condescending) to VoIP-only customers.
> 
> Anyway, I'd be interested to hear from people who've used both A&A and
> voip, and how they compare.

I think it's a little bit different from that. A&A serve primarily business
customers. Businesses have dedicated technically trained staff who manage
their systems, and A&A interface with them (as well as the accounts
department for billing etc). That means they are used to dealing with
technical people, and they are not used to handholding: they aren't there to
do the IT department's job for them; if the IT department is incompetent
that's not A&A's problem.  Also business contracts don't have things like
consumer rights.

The consumer market is quite different. When you as an individual engage
with a B2B supplier you need to be more on the ball as a customer than a B2C
transaction, and if you come with a consumer mindset then you may have
problems. Now A&A have never been a B2B only supplier so there's always been
some B2C, but they've had a B2B outlook and somewhat grudgingly accept B2C
regulation.

For VOIP they're treading a fine line between businesses who buy numbers in
bulk (1000 numbers per site or whatever) and consumers who just have the
one. The former don't cause 1000x the support activity, but they don't want
to make too much loss on the latter.

Theo

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#57489

Theo <theom+news@chiark.greenend.org.uk> writes:

> In uk.telecom.broadband J. P. Gilliver <G6JPG@255soft.uk> wrote:
>> There was some mention on here that A&A's reputation as the Rolls-Royce
>> of ISPs (with corresponding cost!) had made their treatment of VoIP-only
>> customers somewhat smug. At least one person agreed - and, they did have
>> to up their (admittedly competitive) VoIP prices, to cover the extra
>> cost of supporting VoIP-only customers who weren't perhaps as savvy as
>> their ISP customers (who _were_/are mostly savvy, else they wouldn't be
>> paying the ISP costs). Maybe, as a result of the extra staff, they're
>> back to being nice (well, not condescending) to VoIP-only customers.
>> 
>> Anyway, I'd be interested to hear from people who've used both A&A and
>> voip, and how they compare.
>
> I think it's a little bit different from that. A&A serve primarily business
> customers. Businesses have dedicated technically trained staff who manage
> their systems, and A&A interface with them (as well as the accounts
> department for billing etc). That means they are used to dealing with
> technical people, and they are not used to handholding: they aren't there to
> do the IT department's job for them; if the IT department is incompetent
> that's not A&A's problem.  Also business contracts don't have things like
> consumer rights.
>
> The consumer market is quite different. When you as an individual engage
> with a B2B supplier you need to be more on the ball as a customer than a B2C
> transaction, and if you come with a consumer mindset then you may have
> problems. Now A&A have never been a B2B only supplier so there's always been
> some B2C, but they've had a B2B outlook and somewhat grudgingly accept B2C
> regulation.

This is strange, their website clearly advertises a home service. So if
they are selling it they should be ready to provide it. Being technical
doesn't exclude the possibility of providing a preconfigured router
which just works with VOIP out of the box.

They do have some good features, for example they can send GPG encrypted
email if you set it up. And the router upgrade is just a matter of
pressing a button on the website and sitting back and waiting a few
minutes.

Also you can restrict the use of VOIP to your fixed IP address as a
security precaution, and limit expense on the account. 

Also if you don't use up your 1TB quota you get a bonus added next
month. I never use my 1TB quota.

And there is IPV6.

And there is telephone and IRC support.

And they have a Mastodon server.

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#57493

In uk.telecom.voip Richmond <dnomhcir@gmx.com> wrote:
> Theo <theom+news@chiark.greenend.org.uk> writes:
> 
> > I think it's a little bit different from that. A&A serve primarily business
> > customers. Businesses have dedicated technically trained staff who manage
> > their systems, and A&A interface with them (as well as the accounts
> > department for billing etc). That means they are used to dealing with
> > technical people, and they are not used to handholding: they aren't there to
> > do the IT department's job for them; if the IT department is incompetent
> > that's not A&A's problem.  Also business contracts don't have things like
> > consumer rights.
> >
> > The consumer market is quite different. When you as an individual engage
> > with a B2B supplier you need to be more on the ball as a customer than a B2C
> > transaction, and if you come with a consumer mindset then you may have
> > problems. Now A&A have never been a B2B only supplier so there's always been
> > some B2C, but they've had a B2B outlook and somewhat grudgingly accept B2C
> > regulation.
> 
> This is strange, their website clearly advertises a home service. So if
> they are selling it they should be ready to provide it. Being technical
> doesn't exclude the possibility of providing a preconfigured router
> which just works with VOIP out of the box.

They have a home product, but they do zero to advertise it to home users.  I
have never seen an A&A advert anywhere.  It's only by word of mouth do they
get customers.  That's what I mean about them doing a bit of B2C but they're
not a consumer ISP like Plusnet.

(The home product came about mainly because their products were all PAYG on
data consumption: a lot of people didn't like that for personal use so they
came up with the Home::1 tariff)

Do they provide a preconfigured router?  I don't know what you get when you
take their FTTC/FTTP service - do you get any router at all as standard?  I
was assuming you just get login credentials to set up your own kit.  You can
of course buy hardware from them and they will preconfigure it, but I
thought that was optional (ie it's not funded out of the monthly
payment, it's a separate hardware purchase, separate contract etc).

Theo

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#57494

Theo wrote:

> [A&A] have a home product, but they do zero to advertise it to home users. 
> Do they provide a preconfigured router? 
I can't see them selling many firebricks to home users that way ...

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#57496

On Sun, 28 Jun 2026 16:56:22 +0100, Andy Burns wrote:

> Theo wrote:
> 
>> [A&A] have a home product, but they do zero to advertise it to home
>> users.
>> Do they provide a preconfigured router?
> I can't see them selling many firebricks to home users that way ...

I upgraded to FTTP a while ago, and they sent me a router on request, just 
4.95 for postage.

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#57495

Theo <theom+news@chiark.greenend.org.uk> writes:

> Do they provide a preconfigured router?  I don't know what you get when you
> take their FTTC/FTTP service - do you get any router at all as standard?  I
> was assuming you just get login credentials to set up your own kit.  You can
> of course buy hardware from them and they will preconfigure it, but I
> thought that was optional (ie it's not funded out of the monthly
> payment, it's a separate hardware purchase, separate contract etc).
>
> Theo

They provide the router at the bottom of this web page. I didn't pay
extra for it.

https://www.aa.net.uk/quick-order/

"The standard routers as offered to customers ordering broadband lines.

Zyxel DX3301 Router"

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#57497

On Sun, 28 Jun 2026 14:34:33 +0100, Richmond wrote:

> Also if you don't use up your 1TB quota you get a bonus added next
> month. I never use my 1TB quota.

The Home::1 service has no usage cap these days.

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#57498

Bob Eager <throwaway0008@eager.cx> wrote:
> On Sun, 28 Jun 2026 14:34:33 +0100, Richmond wrote:
> 
>> Also if you don't use up your 1TB quota you get a bonus added next
>> month. I never use my 1TB quota.
> 
> The Home::1 service has no usage cap these days.
> 
Are you sure? I thought it came in two flavours, capped at 1Tb/ month and
uncapped but a bit more expensive.

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