Groups | Search | Server Info | Keyboard shortcuts | Login | Register [http] [https] [nntp] [nntps]

Groups > alt.comp.os.windows-11 > #17635 > unrolled thread

Trouble finding drivers from Acer

Back to article view | Back to alt.comp.os.windows-11

Contents

  Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-08 10:28 -0500
    Re: Trouble finding drivers from Acer Marco Moock <mm+solani@dorfdsl.de> - 2025-03-08 16:38 +0100
      Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-08 11:58 -0500
        Re: Trouble finding drivers from Acer Paul <nospam@needed.invalid> - 2025-03-08 13:55 -0500
    Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-09 13:41 -0400
      Re: Trouble finding drivers from Acer ...w¡ñ§±¤ñ  <winstonmvp@gmail.com> - 2025-03-09 12:31 -0700
        Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-09 22:01 -0400
          Re: Trouble finding drivers from Acer ...w¡ñ§±¤ñ  <winstonmvp@gmail.com> - 2025-03-09 19:17 -0700
            Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-10 20:19 -0400
          Re: Trouble finding drivers from Acer Frank Slootweg <this@ddress.is.invalid> - 2025-03-10 10:21 +0000
            Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-04-01 18:10 -0400
              Re: Trouble finding drivers from Acer Zaidy036 <Zaidy036@air.isp.spam> - 2025-04-01 20:27 -0400
                Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-04-02 02:57 -0400
                  Re: Trouble finding drivers from Acer Paul <nospam@needed.invalid> - 2025-04-02 04:26 -0400
                    Re: Trouble finding drivers from Acer ...w¡ñ§±¤ñ  <winstonmvp@gmail.com> - 2025-04-02 17:48 -0700
              Re: Trouble finding drivers from Acer Frank Slootweg <this@ddress.is.invalid> - 2025-04-02 12:28 +0000
      Re: Trouble finding drivers from Acer Paul <nospam@needed.invalid> - 2025-03-09 15:35 -0400
        Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-09 22:07 -0400
    Re: Trouble finding drivers from Acer wasbit <wasbit@nowhere.com> - 2025-03-11 09:33 +0000
      Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-11 12:38 -0400

#17635 — Trouble finding drivers from Acer

When I was having trouble with the colors on my, fwiw, Acer Aspire
E5-573, and again when I got a yellow triangle warning in Device Manager
telling me to reinstall a driver** for  Mobile 5th Generation Intel(R)
Core(TM) SMBus Controller 9CA2, I went to the Acer web site and found
the suppport page for my model, but not only was there no newer driver
for either one, there was no list of drivers at all.   

The only thing there was Acer Quick Access, and all that does is let you
adjust bluelight reduction, power-off usb charging, and what the power
button does, most of which is already done and settled. 

1)  The laptop was built for win7 or 8, and is maybe 10 years old, but
so what? Is this a serious bad mark against Acer in general that it
doens't have the list of drivers?   My problems are currently solved and
I have backups of the whole system, but should I complain to Acer, so
they know people don't like this? 

**For SMBus, the Device Manager entry said to install a new driver, so I
used the Driver tab of the Device Manager Properties box to search for a
new driver and there was not one in my PC, so it suggested Windows
Update.  There, in the list at View all Optional Updates, there was a
driver listed that exactly matched, every word, what I was looking for,
so I dl'd it and installed it and the litle yellow triangle in the icon
disappeared even before I restarted windows, like the instructions said
to do and implied I had to do.  And after I restarted Windows it still
said "No drivers are installed for this device" but the yellow triangle
was gone.  

2) What was this about?  Why was it running me around to install a
driver and then telling me no driver is installed but the yellow
triangle is gone anyhow? 

[toc] | [next] | [standalone]

#17636

Am 08.03.2025 10:28 Uhr schrieb micky:

> 2) What was this about?  Why was it running me around to install a
> driver and then telling me no driver is installed but the yellow
> triangle is gone anyhow? 

Please give the PCI id that is being shown in the device's properties.

-- 
Gruß
Marco

Spam und Werbung bitte an
1741426083ichwillgesperrtwerden@nirvana.admins.ws

[toc] | [prev] | [next] | [standalone]

#17637

In alt.comp.os.windows-10, on Sat, 8 Mar 2025 16:38:43 +0100, Marco
Moock <mm+solani@dorfdsl.de> wrote:

>Am 08.03.2025 10:28 Uhr schrieb micky:
>
>> 2) What was this about?  Why was it running me around to install a
>> driver and then telling me no driver is installed but the yellow
>> triangle is gone anyhow? 
>
>Please give the PCI id that is being shown in the device's properties.

Under Details/Properties there are a bunch of things that start with
PCI, but no ID.   Under Hardware IDs there are
PCI\VEN_8086&DEV_9CA2&SUBSYS_098A1025&REV_03
PCI\VEN_8086&DEV_9CA2&SUBSYS_098A1025
PCI\VEN_8086&DEV_9CA2&CC_0C0500
PCI\VEN_8086&DEV_9CA2&CC_0C05
Is it one of those? 

[toc] | [prev] | [next] | [standalone]

#17638

On Sat, 3/8/2025 11:58 AM, micky wrote:
> In alt.comp.os.windows-10, on Sat, 8 Mar 2025 16:38:43 +0100, Marco
> Moock <mm+solani@dorfdsl.de> wrote:
> 
>> Am 08.03.2025 10:28 Uhr schrieb micky:
>>
>>> 2) What was this about?  Why was it running me around to install a
>>> driver and then telling me no driver is installed but the yellow
>>> triangle is gone anyhow? 
>>
>> Please give the PCI id that is being shown in the device's properties.
> 
> Under Details/Properties there are a bunch of things that start with
> PCI, but no ID.   Under Hardware IDs there are
> PCI\VEN_8086&DEV_9CA2&SUBSYS_098A1025&REV_03
> PCI\VEN_8086&DEV_9CA2&SUBSYS_098A1025
> PCI\VEN_8086&DEV_9CA2&CC_0C0500
> PCI\VEN_8086&DEV_9CA2&CC_0C05
> Is it one of those? 

The chipset drivers add decorative text strings to Device Manager.

Think about it for a moment.

Would your computer boot, if it *TRUELY* did not have any chipset drivers ?

Of course not. That is evidence that the OS you installed, knows
a great deal about the care and feeding of x86 hardware.

If you still have the SMBUS driver, go have a look at it. Did it
have a .cat, a .inf, a DLL ? What ? There was no DLL ? Now look at the
.inf contents. Did the .inf contents have perky statements about
OS version, what service it was about to install, mention of a DLL,
the whole shebang ? No, it did not. It typically makes
reference to "nomachine.inf", which is a null installer, then
the "decorative text string" at the bottom of the "driver" gets installed.

    "...mention of a DLL ?"

NNNN          NNNN             OOOO
NNNNNNNN      NNNN           OOOO  OOOO
NNNN NNNN     NNNN        OOOO       OOOO
NNNN   NNNN   NNNN       OOOO         OOOO
NNNN    NNNNN  NNNN      OOOO           OOOO
MMMM      NNN   NNN      OOOO            OOOO
MMMM       NNNN NNN      OOOO            OOOO
MMMM        NNNNNNNN      OOOO          OOOO
MMMM         NNNN NN       OOO         OOO
MMMM          NNNNN          OOOOOOOOOOOOO
                                OOOOOO

At the top of this picture, is an improperly decorated Device Manager.
Paul has not had his push broom in here, cleaning up after these idiots.
The bottom picture, when Paul gets angry at bad workmanship (windows 10
actually used to install the correct chipset pack on its own), Paul
fixes it.

   [Picture]

    https://i.postimg.cc/W3w05Hv5/chipset-inf-X79-installed-example-bottom.gif

The "driver pack" in this case, was from here, checking my records. By going to
archive.org I could find the original web page for the download, and the
actual file is still on the Intel server (... if you can figure out a URL for it!).

   https://web.archive.org/web/20220120160547/https://www.intel.com/content/www/us/en/download/16356/intel-server-chipset-driver-for-windows-for-legacy-intel-server-board.html?v=t

      https://downloadmirror.intel.com/28531/eng/intel_chipset_win_10.1.17903.8106_pv.zip

Intel designed the PCH (Southbridge), assigned PNP numbers (the four digits
in the Intel-created ident string). The Microsoft decoration scheme, if it
even exists at all, doesn't show PNP because they don't care.  If I want
to, I can download the PDF file for the PCH, look for the four digit PNP
code, and find a register level definition of the logic block in question.
Trace-ability.

For Acer, the royalty OS provided with your product, is already
properly decorated (by some means, and to some level of quality).
Since a "decorative driver that loads text strings" never needs
an update, why would it be on the site ???

However, if you reinstall your OS, then get out your push broom, dude.

I do these just enough, so I can take pictures of "BEFORE" and "AFTER".

   Paul

[toc] | [prev] | [next] | [standalone]

#17639

In alt.comp.os.windows-11, on Sat, 08 Mar 2025 10:28:03 -0500, micky
<NONONOmisc07@fmguy.com> wrote:

>When I was having trouble with the colors on my, fwiw, Acer Aspire
>E5-573, and again when I got a yellow triangle warning in Device Manager
>telling me to reinstall a driver** for  Mobile 5th Generation Intel(R)
>Core(TM) SMBus Controller 9CA2, I went to the Acer web site and found
>the suppport page for my model, but not only was there no newer driver
>for either one, there was no list of drivers at all.   

Ironic problem since I later found the "driver" on the windows MS update
list, and installing it made no change, doesn't even claim to be
installed, though the yellow triangle is now gone. 
>
>The only thing there was Acer Quick Access, and all that does is let you
>adjust bluelight reduction, power-off usb charging, and what the power
>button does, most of which is already done and settled. 
>
>1)  The laptop was built for win7 or 8, and is maybe 10 years old, but
>so what? Is this a serious bad mark against Acer in general that it
>doens't have the list of drivers?   My problems are currently solved and
>I have backups of the whole system, but should I complain to Acer, so
>they know people don't like this? 

I appreciate your answers to the second part of my question, but isn't
the part above more important, and unforgivable?  Why does Acer not have
a list of drivers for my model laptop.  What if the harddrive fails?  

What if I were "bad" and never made a backup, or made one and lost it,
or had one but didn't know how to extract the drivers from the backup?
Or my father or someone had put the laptop aside when the HDD failed and
I inherited it with no prior chance to back it up?   How can a
name-brand company fail to provide drivers and still be respectable or
trustable? 

As I said, an Acer Aspire E5-573

This is their driver page,
https://www.acer.com/us-en/support/product-support/E5-573/downloads?suggest=E5-573;2

FWIW. I couldn't find this page by entering the model number, as I think
I did only a month ago. Instead I had to read their forum and there were
many questions over the last 10  yars about this model, but one from
Dec. 2024, not from me, also said he could not find drivers and someone
provided this page.  Perhaps he just took a good page and changed the
model number but as you will see this has no drivers, only a Quick
Access utility.  And it has only one OS, win10 64 bit, when it was built
for win 8 or earlier and runs win10 very well, if it has drivers. I'm
sure I got the drivers from Acer about 5 years ago. So isn't it sleazy
that they've taken them down from their website? 

They have a customer service phone number, but I want to know how
outraged I should be when I call.  Also, my model has an SNID and a
serial number, and their utility finds them, but neither is in their own
list because the computer is too old to have the numbers saved by them. 

[toc] | [prev] | [next] | [standalone]

#17640

micky wrote on 3/9/2025 10:41 AM:
> 
> As I said, an Acer Aspire E5-573
> 
> This is their driver page,
> https://www.acer.com/us-en/support/product-support/E5-573/downloads?suggest=E5-573;2
> 
> And it has only one OS, win10 64 bit, when it was built
> for win 8 or earlier and runs win10 very well, if it has drivers. I'm
> sure I got the drivers from Acer about 5 years ago. So isn't it sleazy
> that they've taken them down from their website?

No. it's been Acer practice for quite some time to remove drivers for 
models that have not been supported for some time.
  Typically a grace period once support ends, then eventual removal.

> 
> They have a customer service phone number, but I want to know how
> outraged I should be when I call.  Also, my model has an SNID and a
> serial number, and their utility finds them, but neither is in their own
> list because the computer is too old to have the numbers saved by them.
> 
Calling isn't going to help. Other's have asked similar questions in Acer 
forums and third party sites (i.e. drivers no longer present to download 
for old, no longer supported devices)...the answer is the same(as noted 
above).

In the event the Win10 or Win11 on that device(or even installing Win8 if 
desired) Windows will still provide all the drivers necessary for the 
device to function.
- In the event you wish to obtain specific drivers archived by third 
party sites(e.g. Acer's last drivers or drivers from the device's 
hardware manufacturer - the latter not always applicable to OEM pre-built 
as-shipped device like the E5-573) you can follow that path - but highly 
unlikely that route will be more beneficial than the Windows provided 
drivers(included for a Win10/11/8x or available via Windows Update 
'Optional updates'

Lastly, the disappearnce of the 'yellow exclamation mark' when 
using/installing the Windows Update Optional update proved that Windows 
itself was capable of resolving the issue without any need whatsoever to 
obtain a file(or driver) from Acer.



-- 
...w¡ñ§±¤ñ

[toc] | [prev] | [next] | [standalone]

#17642

In alt.comp.os.windows-11, on Sun, 9 Mar 2025 12:31:34 -0700, ...w¡ñ§±¤ñ
<winstonmvp@gmail.com> wrote:

>micky wrote on 3/9/2025 10:41 AM:
>> 
>> As I said, an Acer Aspire E5-573
>> 
>> This is their driver page,
>> https://www.acer.com/us-en/support/product-support/E5-573/downloads?suggest=E5-573;2
>> 
>> And it has only one OS, win10 64 bit, when it was built
>> for win 8 or earlier and runs win10 very well, if it has drivers. I'm
>> sure I got the drivers from Acer about 5 years ago. So isn't it sleazy
>> that they've taken them down from their website?
>
>No. it's been Acer practice for quite some time to remove drivers for 
>models that have not been supported for some time.
>  Typically a grace period once support ends, then eventual removal.

That's pretty disappointing. 

 
>> They have a customer service phone number, but I want to know how
>> outraged I should be when I call.  Also, my model has an SNID and a
>> serial number, and their utility finds them, but neither is in their own
>> list because the computer is too old to have the numbers saved by them.
>> 
>Calling isn't going to help. Other's have asked similar questions in Acer 
>forums and third party sites (i.e. drivers no longer present to download 
>for old, no longer supported devices)...the answer is the same(as noted 
>above).

Unless I'm told that all the other companies have the same practice,
this means no more Acers for me. 

A story that only shows how long my things last.  When I lived in NYC
from 1971 to 1983, the last 10 years I lived in the same building.  We
had a good landlady when I moved in (except she was a racist in her
rental practices.) but she was a widow and moved to the South and sold
the building to a guy who economized on heating oil in violation of the
law.  I had found a heater somewhere that was 10 or 20  years old in
1980, and this year, the coldest year in Baltimore since I've been here,
down to 6^ a couple nights, I needed more heat for my office, and I used
my 50 or 60 y.o. heater and it was fine.  (although the fan made too
much noise 40 years ago, and I had put a switch in to stop the fan.) But
after two weeks or so, the thermostat would no longer turn the heat on.
So I looked in the bathroom again and got another one. (I'll probably be
able to fix the first one, in a few weeks.) 

The second one had been bought by my mother when I was a baby, so she
could heat the bathroom hotter than the furnace made it when I was to be
bathed.  It's more than 77 years old.  It was in perfect condition until
10 or 20 years ago.  I put under the sink, where the heater was, a paper
cylinder containing toilet bowl cleaner, with a round plastic top that
snapped into a hole in the top.   I didn't smell anything, even when the
cabinet was open, but fumes from the clearner must have filled the
cabinet and ruined the chrome grill on the front.  It might have damaged
some of the cream-colored enamel paint also.  

But the heater still works like new.  it has a fan that is so quiet I
can't hear it until I"m only 2 feet away.   And the cloth cord is still
in perfect condition.  The toilet bowl cleaner didn't bother it. 

Arvin brand, with no thermostat but a foot operated switch to turn it on
or off without bending down. 

I expect my things to last and they usually do.  
>
>In the event the Win10 or Win11 on that device(or even installing Win8 if 
>desired) Windows will still provide all the drivers necessary for the 
>device to function.
>- In the event you wish to obtain specific drivers archived by third 
>party sites(e.g. Acer's last drivers or drivers from the device's 
>hardware manufacturer - the latter not always applicable to OEM pre-built 
>as-shipped device like the E5-573) you can follow that path - but highly 
>unlikely that route will be more beneficial than the Windows provided 
>drivers(included for a Win10/11/8x or available via Windows Update 
>'Optional updates'
>
>Lastly, the disappearnce of the 'yellow exclamation mark' when 
>using/installing the Windows Update Optional update proved that Windows 
>itself was capable of resolving the issue without any need whatsoever to 
>obtain a file(or driver) from Acer.

It does prove that, but going to various places for drivers is an
inconvenience to say the least. 

But I really do appreciate your detailed answer. I have a backup from
which I could probably find the drivers, but if I die, whoever gets the
computer probably won't get the backups along with it. So he could end
up in the situation I fear.  

It would cost them almost nothing to continue to provide support.  They
have the files, unless they've deleted them.  They had the webpage,
which would take no time to leave alone but took some time to change.
Few people would be downloading, so that would cost them next to
nothing.   Don't like it, no sirree, don't like it at all.    I'm not
buying any more Acers.  (To be forthright, I didn't buy this one. A
friend who used it in his business gave it to me when he got newer
ones.)  

[toc] | [prev] | [next] | [standalone]

#17644

micky wrote on 3/9/2025 7:01 PM:
> In alt.comp.os.windows-11, on Sun, 9 Mar 2025 12:31:34 -0700, ...w¡ñ§±¤ñ
> <winstonmvp@gmail.com> wrote:
> 
>> micky wrote on 3/9/2025 10:41 AM:
>>>
>>> As I said, an Acer Aspire E5-573
>>>
>>> This is their driver page,
>>> https://www.acer.com/us-en/support/product-support/E5-573/downloads?suggest=E5-573;2
>>>
>>> And it has only one OS, win10 64 bit, when it was built
>>> for win 8 or earlier and runs win10 very well, if it has drivers. I'm
>>> sure I got the drivers from Acer about 5 years ago. So isn't it sleazy
>>> that they've taken them down from their website?
>>
>> No. it's been Acer practice for quite some time to remove drivers for
>> models that have not been supported for some time.
>>   Typically a grace period once support ends, then eventual removal.
> 
> That's pretty disappointing.
   Standard practice, not just for Acer. No real benefit to waste server 
and storage space, forum manpower(contract or internal fielding questions 
or answering) for a diminishing and near extinct population of devices.

> 
>   
>>> They have a customer service phone number, but I want to know how
>>> outraged I should be when I call.  Also, my model has an SNID and a
>>> serial number, and their utility finds them, but neither is in their own
>>> list because the computer is too old to have the numbers saved by them.
>>>
>> Calling isn't going to help. Other's have asked similar questions in Acer
>> forums and third party sites (i.e. drivers no longer present to download
>> for old, no longer supported devices)...the answer is the same(as noted
>> above).
> 
> Unless I'm told that all the other companies have the same practice,
> this means no more Acers for me.
> 
> A story that only shows how long my things last.
  {story snipped}
>>
>> In the event the Win10 or Win11 on that device(or even installing Win8 if
>> desired) Windows will still provide all the drivers necessary for the
>> device to function.
>> - In the event you wish to obtain specific drivers archived by third
>> party sites(e.g. Acer's last drivers or drivers from the device's
>> hardware manufacturer - the latter not always applicable to OEM pre-built
>> as-shipped device like the E5-573) you can follow that path - but highly
>> unlikely that route will be more beneficial than the Windows provided
>> drivers(included for a Win10/11/8x or available via Windows Update
>> 'Optional updates'
>>
>> Lastly, the disappearnce of the 'yellow exclamation mark' when
>> using/installing the Windows Update Optional update proved that Windows
>> itself was capable of resolving the issue without any need whatsoever to
>> obtain a file(or driver) from Acer.
> 
> It does prove that, but going to various places for drivers is an
> inconvenience to say the least.
> 
> But I really do appreciate your detailed answer. I have a backup from
> which I could probably find the drivers, but if I die, whoever gets the
> computer probably won't get the backups along with it. So he could end
> up in the situation I fear.

If and when the grim reaper show up, whoever gets 'it' will probably be 
more resourceful and forward thinking(dispose, recycle, replace with 
newer) and similar for the late 1940's ancient heater(maybe even sell it 
on Ebay as an antique).

-- 
...w¡ñ§±¤ñ

[toc] | [prev] | [next] | [standalone]

#17675

In alt.comp.os.windows-10, on Sun, 9 Mar 2025 19:17:09 -0700, ...w¡ñ§±¤ñ
<winstonmvp@gmail.com> wrote:

>
>> But I really do appreciate your detailed answer. I have a backup from
>> which I could probably find the drivers, but if I die, whoever gets the
>> computer probably won't get the backups along with it. So he could end
>> up in the situation I fear.
>
>If and when the grim reaper show up, whoever gets 'it' will probably be 
>more resourceful and forward thinking(dispose, recycle, replace with 
>newer) and similar for the late 1940's ancient heater(maybe even sell it 
>on Ebay as an antique).

I fear the damage to the paint, which still is smooth but random parts
have turned from cream colored to brown, has very much lowered its
antique value. So I'll keep it in case I get cold again.  I will no make
provision for it in my will, so I expect the worst.   (Maybe I'll label
it "Great heater" and hope that saves its life.)

[toc] | [prev] | [next] | [standalone]

#17653

micky <NONONOmisc07@fmguy.com> wrote:
[...]

> But I really do appreciate your detailed answer. I have a backup from
> which I could probably find the drivers, but if I die, whoever gets the
>  computer probably won't get the backups along with it. So he could end
> up in the situation I fear.  

  Instead of all your complaining, why don't you just put the (install
versions) of the drivers on the laptop? 'Problem' solved.

  Elsewhere you mention that the harddisk failed before anyboody had
bothered to make backup of it and hence of the Acer recovery partition.
That was hardly Acer's fault, was it?

  As to other brands doing things differently: As Winston mentioned,
Acer's practice is quite common. The in-support period of a product is
the time to get the brand/model specific software and documentation. No
sense in whingeing long after the fact.

  FYI, I checked for my previous 2015 HP Pavilion 15-p142nd laptop,
which came with Windows 8/8.1 and the HP Support site also no longer has
software for that laptop, so similar to Acer.

  Finally, why is this crossposted to the Windows 11 group?

[...]

[toc] | [prev] | [next] | [standalone]

#18168

In alt.comp.os.windows-10, on 10 Mar 2025 10:21:51 GMT, Frank Slootweg
<this@ddress.is.invalid> wrote:

First I want to say that I was finally able to reply to your post in the
Win11 group in the thread "Re: Why Combine taskbar buttons and Hide
labels are combined?" and I give my reasons why it took so long. Because
your last post was Feb 26th I was afraid you might not see it. 

>micky <NONONOmisc07@fmguy.com> wrote:
>[...]
>
>> But I really do appreciate your detailed answer. I have a backup from
>> which I could probably find the drivers, but if I die, whoever gets the
>>  computer probably won't get the backups along with it. So he could end
>> up in the situation I fear.  
>
>  Instead of all your complaining, why don't you just put the (install
>versions) of the drivers on the laptop? 'Problem' solved.

a I don't  know which of the files in my computer are drivers, and if I
figure that out, I won't know what they are drivers for , and other
people in my shoes know even less than I do.  I suppose I could go
through every Properites/Drivers box in Device Manager, make a list, and
find and save all those, but that would take a lot of time, compared to
going to a manufacturer's web page, and dl'ing all the drivers there. 

>  Elsewhere you mention that the harddisk failed before anyboody had
>bothered to make backup of it and hence of the Acer recovery partition.
>That was hardly Acer's fault, was it?

No it wasn't.  

##

Just like if you crash your Buick it's not GM's fault, but you'd still
like to deal with a company that stocks repair parts. (It's not an easy
comparison because car makers do run out of some parts after a few
years, and I hear they destroy their remaining stock not long after
that, but otoh car parts take up a lot of space (esp. compared to
digital files), and after-market manufacturers continue to make parts
long after car makers don't stock them.   That compares to your
suggestion to go to MS for drivers, but the difference is that mechanics
and almost everyone else know about autoparts store, and only the
educated know what to do when a driver is not on the computer
manufacturer's page. There wasn't even a suggestion of what to do on the
Acer so-called support page. 

>  As to other brands doing things differently: As Winston mentioned,
>Acer's practice is quite common. The in-support period of a product is
>the time to get the brand/model specific software and documentation. No
>sense in whingeing long after the fact.

So if you find your expensive jewelry has been stolen, probably by a
house guest years ago, there is no sense in complaining about it? 

If by "sense" you mean the ability to be recompensed, the situation is
the same that computer users are in, they won't get any, but if by
sense, you mean having a plan to buy a different brand of computer next
time, that's equivalent to not letting the same house guest into your
home.   Those are both sensible plans, and all I said is I wasn't going
to buy Acer again.   

(I had to look up whinge.)

>  FYI, I checked for my previous 2015 HP Pavilion 15-p142nd laptop,
>which came with Windows 8/8.1 and the HP Support site also no longer has
>software for that laptop, so similar to Acer.

Again, disappointing.   These old computers can still do many things.
It's  not like they are runing win3.1  We shouldn't be even somewhat
pushed to scrap them. 

>
>  Finally, why is this crossposted to the Windows 11 group?

Probably by mistake.  Sorry.   Although people with win11 will also face
this same problem in what I think is too short a time. 
>
>[...]

[toc] | [prev] | [next] | [standalone]

#18172

On 4/1/2025 6:10 PM, micky wrote:
> In alt.comp.os.windows-10, on 10 Mar 2025 10:21:51 GMT, Frank Slootweg
> <this@ddress.is.invalid> wrote:
> 
> First I want to say that I was finally able to reply to your post in the
> Win11 group in the thread "Re: Why Combine taskbar buttons and Hide
> labels are combined?" and I give my reasons why it took so long. Because
> your last post was Feb 26th I was afraid you might not see it.
> 
>> micky <NONONOmisc07@fmguy.com> wrote:
>> [...]
>>
>>> But I really do appreciate your detailed answer. I have a backup from
>>> which I could probably find the drivers, but if I die, whoever gets the
>>>   computer probably won't get the backups along with it. So he could end
>>> up in the situation I fear.
>>
>>   Instead of all your complaining, why don't you just put the (install
>> versions) of the drivers on the laptop? 'Problem' solved.
> 
> a I don't  know which of the files in my computer are drivers, and if I
> figure that out, I won't know what they are drivers for , and other
> people in my shoes know even less than I do.  I suppose I could go
> through every Properites/Drivers box in Device Manager, make a list, and
> find and save all those, but that would take a lot of time, compared to
> going to a manufacturer's web page, and dl'ing all the drivers there.
> 
>>   Elsewhere you mention that the harddisk failed before anyboody had
>> bothered to make backup of it and hence of the Acer recovery partition.
>> That was hardly Acer's fault, was it?
> 
> No it wasn't.
> 
> ##
> 
> Just like if you crash your Buick it's not GM's fault, but you'd still
> like to deal with a company that stocks repair parts. (It's not an easy
> comparison because car makers do run out of some parts after a few
> years, and I hear they destroy their remaining stock not long after
> that, but otoh car parts take up a lot of space (esp. compared to
> digital files), and after-market manufacturers continue to make parts
> long after car makers don't stock them.   That compares to your
> suggestion to go to MS for drivers, but the difference is that mechanics
> and almost everyone else know about autoparts store, and only the
> educated know what to do when a driver is not on the computer
> manufacturer's page. There wasn't even a suggestion of what to do on the
> Acer so-called support page.
> 
>>   As to other brands doing things differently: As Winston mentioned,
>> Acer's practice is quite common. The in-support period of a product is
>> the time to get the brand/model specific software and documentation. No
>> sense in whingeing long after the fact.
> 
> So if you find your expensive jewelry has been stolen, probably by a
> house guest years ago, there is no sense in complaining about it?
> 
> If by "sense" you mean the ability to be recompensed, the situation is
> the same that computer users are in, they won't get any, but if by
> sense, you mean having a plan to buy a different brand of computer next
> time, that's equivalent to not letting the same house guest into your
> home.   Those are both sensible plans, and all I said is I wasn't going
> to buy Acer again.
> 
> (I had to look up whinge.)
> 
>>   FYI, I checked for my previous 2015 HP Pavilion 15-p142nd laptop,
>> which came with Windows 8/8.1 and the HP Support site also no longer has
>> software for that laptop, so similar to Acer.
> 
> Again, disappointing.   These old computers can still do many things.
> It's  not like they are runing win3.1  We shouldn't be even somewhat
> pushed to scrap them.
> 
>>
>>   Finally, why is this crossposted to the Windows 11 group?
> 
> Probably by mistake.  Sorry.   Although people with win11 will also face
> this same problem in what I think is too short a time.
>>
>> [...]
Look here: C:\Windows\System32\DriverStore\"

[toc] | [prev] | [next] | [standalone]

#18176

In alt.comp.os.windows-10, on Tue, 1 Apr 2025 20:27:17 -0400, Zaidy036
<Zaidy036@air.isp.spam> wrote:

>
>> Again, disappointing.   These old computers can still do many things.
>> It's  not like they are runing win3.1  We shouldn't be even somewhat
>> pushed to scrap them.
>> 
>>>
>>>   Finally, why is this crossposted to the Windows 11 group?
>> 
>> Probably by mistake.  Sorry.   Although people with win11 will also face
>> this same problem in what I think is too short a time.
>>>
>>> [...]
>Look here: C:\Windows\System32\DriverStore\"

Thanks.  Looking now. 

[toc] | [prev] | [next] | [standalone]

#18178

On Wed, 4/2/2025 2:57 AM, micky wrote:
> In alt.comp.os.windows-10, on Tue, 1 Apr 2025 20:27:17 -0400, Zaidy036
> <Zaidy036@air.isp.spam> wrote:
> 
>>
>>> Again, disappointing.   These old computers can still do many things.
>>> It's  not like they are runing win3.1  We shouldn't be even somewhat
>>> pushed to scrap them.
>>>
>>>>
>>>>   Finally, why is this crossposted to the Windows 11 group?
>>>
>>> Probably by mistake.  Sorry.   Although people with win11 will also face
>>> this same problem in what I think is too short a time.
>>>>
>>>> [...]
>> Look here: C:\Windows\System32\DriverStore\"
> 
> Thanks.  Looking now. 
> 

OMG, I found a 61883.inf and a 61883.sys in there :-)
I bet my old pair of galoshes are in there too.

It's the Firewire camcorder driver, judging by the wording.
None of my new machines have a Firewire chip.

https://webstore.iec.ch/en/publication/6064

   Paul

[toc] | [prev] | [next] | [standalone]

#18211

Paul wrote on 4/2/2025 1:26 AM:
> On Wed, 4/2/2025 2:57 AM, micky wrote:
>> In alt.comp.os.windows-10, on Tue, 1 Apr 2025 20:27:17 -0400, Zaidy036
>> <Zaidy036@air.isp.spam> wrote:
>>
>>>
>>>> Again, disappointing.   These old computers can still do many things.
>>>> It's  not like they are runing win3.1  We shouldn't be even somewhat
>>>> pushed to scrap them.
>>>>
>>>>>
>>>>>    Finally, why is this crossposted to the Windows 11 group?
>>>>
>>>> Probably by mistake.  Sorry.   Although people with win11 will also face
>>>> this same problem in what I think is too short a time.
>>>>>
>>>>> [...]
>>> Look here: C:\Windows\System32\DriverStore\"
>>
>> Thanks.  Looking now.
>>
> 
> OMG, I found a 61883.inf and a 61883.sys in there :-)
> I bet my old pair of galoshes are in there too.
> 
> It's the Firewire camcorder driver, judging by the wording.
> None of my new machines have a Firewire chip.
> 
> https://webstore.iec.ch/en/publication/6064
> 
>     Paul
> 

Backward support...just in case you need to connect your Oldsmobile's 
fire wire port to Windows to monitor oil EOL.

-- 
...w¡ñ§±¤ñ

[toc] | [prev] | [next] | [standalone]

#18185

micky <NONONOmisc07@fmguy.com> wrote:
> In alt.comp.os.windows-10, on 10 Mar 2025 10:21:51 GMT, Frank Slootweg
> <this@ddress.is.invalid> wrote:
[...]
> >micky <NONONOmisc07@fmguy.com> wrote:
> >[...]
> >
> >> But I really do appreciate your detailed answer. I have a backup from
> >> which I could probably find the drivers, but if I die, whoever gets the
> >>  computer probably won't get the backups along with it. So he could end
> >> up in the situation I fear.  
> >
> >  Instead of all your complaining, why don't you just put the (install
> >versions) of the drivers on the laptop? 'Problem' solved.
> 
> a I don't  know which of the files in my computer are drivers, and if I
> figure that out, I won't know what they are drivers for , and other
> people in my shoes know even less than I do.  I suppose I could go
> through every Properites/Drivers box in Device Manager, make a list, and
> find and save all those, but that would take a lot of time, compared to
> going to a manufacturer's web page, and dl'ing all the drivers there. 

  This is indeed a very old thread, but AFAIR, you only needed a few
'missing' drivers. You know for which devices these were, so you could
look up the details of only those devices and get the driver files for
them.

  AFAIK, there are some 'driver extractor' programs which can extract
specific driver from an already installed/running system. I have no
experience with / pointers to those, as I never needed such a thing.

  Perhaps other can give you some pointers.

[More rehashing deleted.]

[toc] | [prev] | [next] | [standalone]

#17641

On Sun, 3/9/2025 1:41 PM, micky wrote:
> In alt.comp.os.windows-11, on Sat, 08 Mar 2025 10:28:03 -0500, micky
> <NONONOmisc07@fmguy.com> wrote:
> 
>> When I was having trouble with the colors on my, fwiw, Acer Aspire
>> E5-573, and again when I got a yellow triangle warning in Device Manager
>> telling me to reinstall a driver** for  Mobile 5th Generation Intel(R)
>> Core(TM) SMBus Controller 9CA2, I went to the Acer web site and found
>> the suppport page for my model, but not only was there no newer driver
>> for either one, there was no list of drivers at all.   
> 
> Ironic problem since I later found the "driver" on the windows MS update
> list, and installing it made no change, doesn't even claim to be
> installed, though the yellow triangle is now gone. 
>>
>> The only thing there was Acer Quick Access, and all that does is let you
>> adjust bluelight reduction, power-off usb charging, and what the power
>> button does, most of which is already done and settled. 
>>
>> 1)  The laptop was built for win7 or 8, and is maybe 10 years old, but
>> so what? Is this a serious bad mark against Acer in general that it
>> doens't have the list of drivers?   My problems are currently solved and
>> I have backups of the whole system, but should I complain to Acer, so
>> they know people don't like this? 
> 
> I appreciate your answers to the second part of my question, but isn't
> the part above more important, and unforgivable?  Why does Acer not have
> a list of drivers for my model laptop.  What if the harddrive fails?  
> 
> What if I were "bad" and never made a backup, or made one and lost it,
> or had one but didn't know how to extract the drivers from the backup?
> Or my father or someone had put the laptop aside when the HDD failed and
> I inherited it with no prior chance to back it up?   How can a
> name-brand company fail to provide drivers and still be respectable or
> trustable? 
> 
> As I said, an Acer Aspire E5-573
> 
> This is their driver page,
> https://www.acer.com/us-en/support/product-support/E5-573/downloads?suggest=E5-573;2
> 
> FWIW. I couldn't find this page by entering the model number, as I think
> I did only a month ago. Instead I had to read their forum and there were
> many questions over the last 10  yars about this model, but one from
> Dec. 2024, not from me, also said he could not find drivers and someone
> provided this page.  Perhaps he just took a good page and changed the
> model number but as you will see this has no drivers, only a Quick
> Access utility.  And it has only one OS, win10 64 bit, when it was built
> for win 8 or earlier and runs win10 very well, if it has drivers. I'm
> sure I got the drivers from Acer about 5 years ago. So isn't it sleazy
> that they've taken them down from their website? 
> 
> They have a customer service phone number, but I want to know how
> outraged I should be when I call.  Also, my model has an SNID and a
> serial number, and their utility finds them, but neither is in their own
> list because the computer is too old to have the numbers saved by them. 
> 

I have an Acer laptop (single core AMD processor, 3GB of RAM).
I was given the laptop by someone who didn't need it. It was in
mint condition (it was a prize in a contest, so absolutely no ones
taste is called into disrepute by the acquisition of such a low
end laptop).

In the factory restore partition, are some DVD images which
the laptop will only prepare one time, according to some arbitrary
and silly rules.

   DVD1 \
   DVD2  \___ Win7 factory restore DVD set
   DVD3  /

   Driver CD  <=== this has ALL THE DRIVERS you could ever need
                   It is specifically given to you, so if you use Microsoft W7 media,
                   all the drivers can be restored afterwards. Drivers that work.

OK, so what has changed recently.

1) Less factory restore materials.

2) Insistence that customers do emergency reinstall, using
   "free" Microsoft materials. Download your Win10, reinstall it.
   Start with an unrecoverable Royalty OEM OS, restore a Plain Jane MS OS image.

3) Automatic "driver" install. This is "good" when the drivers
   are the Intel drivers. This is "not good" when the drivers are the
   homemade Microsoft drivers (like the drivers for my webcam that
   doom my webcam not to work - so-called "frameserve" software suite
   which is simply "MyBadDriverProject"). Logitech driver = camera at 1600x1200,
   MyBadDriverProject = 960x720 or 320x240 or ... spin the dial, win a prize.
   Every boot gives a different result. Even *Linux* is fucking well doing this,
   my webcam (Logitech Quickcam 9000 with Bausch + Lomb glass optics)
   only runs at 320x240. If I boot Windows 7 and use the Logitech installed software,
   1600x1200 @ 5 FPS with Auto Focus and Rightlight, just... like... always.

Do you see what a diseased little world we live in ? Yet ?

   Paul

[toc] | [prev] | [next] | [standalone]

#17643

In alt.comp.os.windows-11, on Sun, 9 Mar 2025 15:35:56 -0400, Paul
<nospam@needed.invalid> wrote:

>On Sun, 3/9/2025 1:41 PM, micky wrote:
>> In alt.comp.os.windows-11, on Sat, 08 Mar 2025 10:28:03 -0500, micky
>> <NONONOmisc07@fmguy.com> wrote:
>> 
>>> When I was having trouble with the colors on my, fwiw, Acer Aspire
>>> E5-573, and again when I got a yellow triangle warning in Device Manager
>>> telling me to reinstall a driver** for  Mobile 5th Generation Intel(R)
>>> Core(TM) SMBus Controller 9CA2, I went to the Acer web site and found
>>> the suppport page for my model, but not only was there no newer driver
>>> for either one, there was no list of drivers at all.   
>> 
>> Ironic problem since I later found the "driver" on the windows MS update
>> list, and installing it made no change, doesn't even claim to be
>> installed, though the yellow triangle is now gone. 
>>>
>>> The only thing there was Acer Quick Access, and all that does is let you
>>> adjust bluelight reduction, power-off usb charging, and what the power
>>> button does, most of which is already done and settled. 
>>>
>>> 1)  The laptop was built for win7 or 8, and is maybe 10 years old, but
>>> so what? Is this a serious bad mark against Acer in general that it
>>> doens't have the list of drivers?   My problems are currently solved and
>>> I have backups of the whole system, but should I complain to Acer, so
>>> they know people don't like this? 
>> 
>> I appreciate your answers to the second part of my question, but isn't
>> the part above more important, and unforgivable?  Why does Acer not have
>> a list of drivers for my model laptop.  What if the harddrive fails?  
>> 
>> What if I were "bad" and never made a backup, or made one and lost it,
>> or had one but didn't know how to extract the drivers from the backup?
>> Or my father or someone had put the laptop aside when the HDD failed and
>> I inherited it with no prior chance to back it up?   How can a
>> name-brand company fail to provide drivers and still be respectable or
>> trustable? 
>> 
>> As I said, an Acer Aspire E5-573
>> 
>> This is their driver page,
>> https://www.acer.com/us-en/support/product-support/E5-573/downloads?suggest=E5-573;2
>> 
>> FWIW. I couldn't find this page by entering the model number, as I think
>> I did only a month ago. Instead I had to read their forum and there were
>> many questions over the last 10  yars about this model, but one from
>> Dec. 2024, not from me, also said he could not find drivers and someone
>> provided this page.  Perhaps he just took a good page and changed the
>> model number but as you will see this has no drivers, only a Quick
>> Access utility.  And it has only one OS, win10 64 bit, when it was built
>> for win 8 or earlier and runs win10 very well, if it has drivers. I'm
>> sure I got the drivers from Acer about 5 years ago. So isn't it sleazy
>> that they've taken them down from their website? 
>> 
>> They have a customer service phone number, but I want to know how
>> outraged I should be when I call.  Also, my model has an SNID and a
>> serial number, and their utility finds them, but neither is in their own
>> list because the computer is too old to have the numbers saved by them. 
>> 
>
>I have an Acer laptop (single core AMD processor, 3GB of RAM).
>I was given the laptop by someone who didn't need it. It was in

Me too. 

>mint condition (it was a prize in a contest, so absolutely no ones
>taste is called into disrepute by the acquisition of such a low
>end laptop).

I din't know there was a risk of disrespect.  It was acftually my second
Acer.  I still have a laptop that is only capable of running XP. (And I
had software to modify the settings on my 2005 Toyota that only ran on
XP, so I'm glad I have it. (although it turned out the 2 small things I
wanted to do (like making the fob open both doors with one push)
couldn't be done to a car that old.) 
>
>In the factory restore partition, are some DVD images which

When i got mine, the HDD had failed, so I have no factory restore
partition.   Ah, that's why my friend bought a new one, not just to
upgrade. 

>the laptop will only prepare one time, according to some arbitrary
>and silly rules.
>
>   DVD1 \
>   DVD2  \___ Win7 factory restore DVD set
>   DVD3  /
>
>   Driver CD  <=== this has ALL THE DRIVERS you could ever need
>                   It is specifically given to you, so if you use Microsoft W7 media,
>                   all the drivers can be restored afterwards. Drivers that work.
>
>OK, so what has changed recently.
>
>1) Less factory restore materials.
>
>2) Insistence that customers do emergency reinstall, using
>   "free" Microsoft materials. Download your Win10, reinstall it.
>   Start with an unrecoverable Royalty OEM OS, restore a Plain Jane MS OS image.
>
>3) Automatic "driver" install. This is "good" when the drivers
>   are the Intel drivers. This is "not good" when the drivers are the
>   homemade Microsoft drivers (like the drivers for my webcam that
>   doom my webcam not to work - so-called "frameserve" software suite
>   which is simply "MyBadDriverProject"). Logitech driver = camera at 1600x1200,
>   MyBadDriverProject = 960x720 or 320x240 or ... spin the dial, win a prize.
>   Every boot gives a different result. Even *Linux* is fucking well doing this,
>   my webcam (Logitech Quickcam 9000 with Bausch + Lomb glass optics)
>   only runs at 320x240. If I boot Windows 7 and use the Logitech installed software,
>   1600x1200 @ 5 FPS with Auto Focus and Rightlight, just... like... always.
>
>Do you see what a diseased little world we live in ? Yet ?

"Diseased" is a strong word, but yes I do.  OTOH, there is a place for
cheap things or some people wouldn't be able to have any of such things
at all.

>   Paul

[toc] | [prev] | [next] | [standalone]

#17688

On 08/03/2025 15:28, micky wrote:
> When I was having trouble with the colors on my, fwiw, Acer Aspire
> E5-573, and again when I got a yellow triangle warning in Device Manager
> telling me to reinstall a driver** for  Mobile 5th Generation Intel(R)
> Core(TM) SMBus Controller 9CA2, I went to the Acer web site and found
> the suppport page for my model, but not only was there no newer driver
> for either one, there was no list of drivers at all.
> 
> The only thing there was Acer Quick Access, and all that does is let you
> adjust bluelight reduction, power-off usb charging, and what the power
> button does, most of which is already done and settled.
> 
> 1)  The laptop was built for win7 or 8, and is maybe 10 years old, but
> so what? Is this a serious bad mark against Acer in general that it
> doens't have the list of drivers?   My problems are currently solved and
> I have backups of the whole system, but should I complain to Acer, so
> they know people don't like this?
> 
> **For SMBus, the Device Manager entry said to install a new driver, so I
> used the Driver tab of the Device Manager Properties box to search for a
> new driver and there was not one in my PC, so it suggested Windows
> Update.  There, in the list at View all Optional Updates, there was a
> driver listed that exactly matched, every word, what I was looking for,
> so I dl'd it and installed it and the litle yellow triangle in the icon
> disappeared even before I restarted windows, like the instructions said
> to do and implied I had to do.  And after I restarted Windows it still
> said "No drivers are installed for this device" but the yellow triangle
> was gone.
> 
> 2) What was this about?  Why was it running me around to install a
> driver and then telling me no driver is installed but the yellow
> triangle is gone anyhow?
> 
> 

I've not had any problems finding drivers since I started using Snappy 
Driver Installer Origin
Ideal for reinstalling Windows when you don't have the motherboard CD
I run it from a USB drive so that it will find drivers for whichever 
machine (Desktop/Laptop) it's plugged into.
  - https://www.glenn.delahoy.com/snappy-driver-installer-origin/

I've left Windows 11 group in my reply because it is relevant across the 
groups.


-- 
Regards
wasbit

[toc] | [prev] | [next] | [standalone]

#17700

In alt.comp.os.windows-11, on Tue, 11 Mar 2025 09:33:15 +0000, wasbit
<wasbit@nowhere.com> wrote:

>On 08/03/2025 15:28, micky wrote:
>> When I was having trouble with the colors on my, fwiw, Acer Aspire
>> E5-573, and again when I got a yellow triangle warning in Device Manager
.....
>I've not had any problems finding drivers since I started using Snappy 
>Driver Installer Origin
>Ideal for reinstalling Windows when you don't have the motherboard CD
>I run it from a USB drive so that it will find drivers for whichever 
>machine (Desktop/Laptop) it's plugged into.
>  - https://www.glenn.delahoy.com/snappy-driver-installer-origin/
>
>I've left Windows 11 group in my reply because it is relevant across the 
>groups.

Thanks. It looks wonderful.  

[toc] | [prev] | [standalone]

Back to top | Article view | alt.comp.os.windows-11

csiph-web