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Re: Trouble finding drivers from Acer

Cross-posted to 2 groups.

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In alt.comp.os.windows-11, on Sun, 9 Mar 2025 12:31:34 -0700, ...w¡ñ§±¤ñ
<winstonmvp@gmail.com> wrote:

>micky wrote on 3/9/2025 10:41 AM:
>> 
>> As I said, an Acer Aspire E5-573
>> 
>> This is their driver page,
>> https://www.acer.com/us-en/support/product-support/E5-573/downloads?suggest=E5-573;2
>> 
>> And it has only one OS, win10 64 bit, when it was built
>> for win 8 or earlier and runs win10 very well, if it has drivers. I'm
>> sure I got the drivers from Acer about 5 years ago. So isn't it sleazy
>> that they've taken them down from their website?
>
>No. it's been Acer practice for quite some time to remove drivers for 
>models that have not been supported for some time.
>  Typically a grace period once support ends, then eventual removal.

That's pretty disappointing. 

 
>> They have a customer service phone number, but I want to know how
>> outraged I should be when I call.  Also, my model has an SNID and a
>> serial number, and their utility finds them, but neither is in their own
>> list because the computer is too old to have the numbers saved by them.
>> 
>Calling isn't going to help. Other's have asked similar questions in Acer 
>forums and third party sites (i.e. drivers no longer present to download 
>for old, no longer supported devices)...the answer is the same(as noted 
>above).

Unless I'm told that all the other companies have the same practice,
this means no more Acers for me. 

A story that only shows how long my things last.  When I lived in NYC
from 1971 to 1983, the last 10 years I lived in the same building.  We
had a good landlady when I moved in (except she was a racist in her
rental practices.) but she was a widow and moved to the South and sold
the building to a guy who economized on heating oil in violation of the
law.  I had found a heater somewhere that was 10 or 20  years old in
1980, and this year, the coldest year in Baltimore since I've been here,
down to 6^ a couple nights, I needed more heat for my office, and I used
my 50 or 60 y.o. heater and it was fine.  (although the fan made too
much noise 40 years ago, and I had put a switch in to stop the fan.) But
after two weeks or so, the thermostat would no longer turn the heat on.
So I looked in the bathroom again and got another one. (I'll probably be
able to fix the first one, in a few weeks.) 

The second one had been bought by my mother when I was a baby, so she
could heat the bathroom hotter than the furnace made it when I was to be
bathed.  It's more than 77 years old.  It was in perfect condition until
10 or 20 years ago.  I put under the sink, where the heater was, a paper
cylinder containing toilet bowl cleaner, with a round plastic top that
snapped into a hole in the top.   I didn't smell anything, even when the
cabinet was open, but fumes from the clearner must have filled the
cabinet and ruined the chrome grill on the front.  It might have damaged
some of the cream-colored enamel paint also.  

But the heater still works like new.  it has a fan that is so quiet I
can't hear it until I"m only 2 feet away.   And the cloth cord is still
in perfect condition.  The toilet bowl cleaner didn't bother it. 

Arvin brand, with no thermostat but a foot operated switch to turn it on
or off without bending down. 

I expect my things to last and they usually do.  
>
>In the event the Win10 or Win11 on that device(or even installing Win8 if 
>desired) Windows will still provide all the drivers necessary for the 
>device to function.
>- In the event you wish to obtain specific drivers archived by third 
>party sites(e.g. Acer's last drivers or drivers from the device's 
>hardware manufacturer - the latter not always applicable to OEM pre-built 
>as-shipped device like the E5-573) you can follow that path - but highly 
>unlikely that route will be more beneficial than the Windows provided 
>drivers(included for a Win10/11/8x or available via Windows Update 
>'Optional updates'
>
>Lastly, the disappearnce of the 'yellow exclamation mark' when 
>using/installing the Windows Update Optional update proved that Windows 
>itself was capable of resolving the issue without any need whatsoever to 
>obtain a file(or driver) from Acer.

It does prove that, but going to various places for drivers is an
inconvenience to say the least. 

But I really do appreciate your detailed answer. I have a backup from
which I could probably find the drivers, but if I die, whoever gets the
computer probably won't get the backups along with it. So he could end
up in the situation I fear.  

It would cost them almost nothing to continue to provide support.  They
have the files, unless they've deleted them.  They had the webpage,
which would take no time to leave alone but took some time to change.
Few people would be downloading, so that would cost them next to
nothing.   Don't like it, no sirree, don't like it at all.    I'm not
buying any more Acers.  (To be forthright, I didn't buy this one. A
friend who used it in his business gave it to me when he got newer
ones.)  

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Thread

Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-08 10:28 -0500
  Re: Trouble finding drivers from Acer Marco Moock <mm+solani@dorfdsl.de> - 2025-03-08 16:38 +0100
    Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-08 11:58 -0500
      Re: Trouble finding drivers from Acer Paul <nospam@needed.invalid> - 2025-03-08 13:55 -0500
  Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-09 13:41 -0400
    Re: Trouble finding drivers from Acer ...w¡ñ§±¤ñ  <winstonmvp@gmail.com> - 2025-03-09 12:31 -0700
      Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-09 22:01 -0400
        Re: Trouble finding drivers from Acer ...w¡ñ§±¤ñ  <winstonmvp@gmail.com> - 2025-03-09 19:17 -0700
          Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-10 20:19 -0400
        Re: Trouble finding drivers from Acer Frank Slootweg <this@ddress.is.invalid> - 2025-03-10 10:21 +0000
          Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-04-01 18:10 -0400
            Re: Trouble finding drivers from Acer Zaidy036 <Zaidy036@air.isp.spam> - 2025-04-01 20:27 -0400
              Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-04-02 02:57 -0400
                Re: Trouble finding drivers from Acer Paul <nospam@needed.invalid> - 2025-04-02 04:26 -0400
                Re: Trouble finding drivers from Acer ...w¡ñ§±¤ñ  <winstonmvp@gmail.com> - 2025-04-02 17:48 -0700
            Re: Trouble finding drivers from Acer Frank Slootweg <this@ddress.is.invalid> - 2025-04-02 12:28 +0000
    Re: Trouble finding drivers from Acer Paul <nospam@needed.invalid> - 2025-03-09 15:35 -0400
      Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-09 22:07 -0400
  Re: Trouble finding drivers from Acer wasbit <wasbit@nowhere.com> - 2025-03-11 09:33 +0000
    Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-11 12:38 -0400

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