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Groups > alt.comp.os.windows-11 > #17641

Re: Trouble finding drivers from Acer

Cross-posted to 3 groups.

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On Sun, 3/9/2025 1:41 PM, micky wrote:
> In alt.comp.os.windows-11, on Sat, 08 Mar 2025 10:28:03 -0500, micky
> <NONONOmisc07@fmguy.com> wrote:
> 
>> When I was having trouble with the colors on my, fwiw, Acer Aspire
>> E5-573, and again when I got a yellow triangle warning in Device Manager
>> telling me to reinstall a driver** for  Mobile 5th Generation Intel(R)
>> Core(TM) SMBus Controller 9CA2, I went to the Acer web site and found
>> the suppport page for my model, but not only was there no newer driver
>> for either one, there was no list of drivers at all.   
> 
> Ironic problem since I later found the "driver" on the windows MS update
> list, and installing it made no change, doesn't even claim to be
> installed, though the yellow triangle is now gone. 
>>
>> The only thing there was Acer Quick Access, and all that does is let you
>> adjust bluelight reduction, power-off usb charging, and what the power
>> button does, most of which is already done and settled. 
>>
>> 1)  The laptop was built for win7 or 8, and is maybe 10 years old, but
>> so what? Is this a serious bad mark against Acer in general that it
>> doens't have the list of drivers?   My problems are currently solved and
>> I have backups of the whole system, but should I complain to Acer, so
>> they know people don't like this? 
> 
> I appreciate your answers to the second part of my question, but isn't
> the part above more important, and unforgivable?  Why does Acer not have
> a list of drivers for my model laptop.  What if the harddrive fails?  
> 
> What if I were "bad" and never made a backup, or made one and lost it,
> or had one but didn't know how to extract the drivers from the backup?
> Or my father or someone had put the laptop aside when the HDD failed and
> I inherited it with no prior chance to back it up?   How can a
> name-brand company fail to provide drivers and still be respectable or
> trustable? 
> 
> As I said, an Acer Aspire E5-573
> 
> This is their driver page,
> https://www.acer.com/us-en/support/product-support/E5-573/downloads?suggest=E5-573;2
> 
> FWIW. I couldn't find this page by entering the model number, as I think
> I did only a month ago. Instead I had to read their forum and there were
> many questions over the last 10  yars about this model, but one from
> Dec. 2024, not from me, also said he could not find drivers and someone
> provided this page.  Perhaps he just took a good page and changed the
> model number but as you will see this has no drivers, only a Quick
> Access utility.  And it has only one OS, win10 64 bit, when it was built
> for win 8 or earlier and runs win10 very well, if it has drivers. I'm
> sure I got the drivers from Acer about 5 years ago. So isn't it sleazy
> that they've taken them down from their website? 
> 
> They have a customer service phone number, but I want to know how
> outraged I should be when I call.  Also, my model has an SNID and a
> serial number, and their utility finds them, but neither is in their own
> list because the computer is too old to have the numbers saved by them. 
> 

I have an Acer laptop (single core AMD processor, 3GB of RAM).
I was given the laptop by someone who didn't need it. It was in
mint condition (it was a prize in a contest, so absolutely no ones
taste is called into disrepute by the acquisition of such a low
end laptop).

In the factory restore partition, are some DVD images which
the laptop will only prepare one time, according to some arbitrary
and silly rules.

   DVD1 \
   DVD2  \___ Win7 factory restore DVD set
   DVD3  /

   Driver CD  <=== this has ALL THE DRIVERS you could ever need
                   It is specifically given to you, so if you use Microsoft W7 media,
                   all the drivers can be restored afterwards. Drivers that work.

OK, so what has changed recently.

1) Less factory restore materials.

2) Insistence that customers do emergency reinstall, using
   "free" Microsoft materials. Download your Win10, reinstall it.
   Start with an unrecoverable Royalty OEM OS, restore a Plain Jane MS OS image.

3) Automatic "driver" install. This is "good" when the drivers
   are the Intel drivers. This is "not good" when the drivers are the
   homemade Microsoft drivers (like the drivers for my webcam that
   doom my webcam not to work - so-called "frameserve" software suite
   which is simply "MyBadDriverProject"). Logitech driver = camera at 1600x1200,
   MyBadDriverProject = 960x720 or 320x240 or ... spin the dial, win a prize.
   Every boot gives a different result. Even *Linux* is fucking well doing this,
   my webcam (Logitech Quickcam 9000 with Bausch + Lomb glass optics)
   only runs at 320x240. If I boot Windows 7 and use the Logitech installed software,
   1600x1200 @ 5 FPS with Auto Focus and Rightlight, just... like... always.

Do you see what a diseased little world we live in ? Yet ?

   Paul

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Thread

Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-08 10:28 -0500
  Re: Trouble finding drivers from Acer Marco Moock <mm+solani@dorfdsl.de> - 2025-03-08 16:38 +0100
    Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-08 11:58 -0500
      Re: Trouble finding drivers from Acer Paul <nospam@needed.invalid> - 2025-03-08 13:55 -0500
  Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-09 13:41 -0400
    Re: Trouble finding drivers from Acer ...w¡ñ§±¤ñ  <winstonmvp@gmail.com> - 2025-03-09 12:31 -0700
      Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-09 22:01 -0400
        Re: Trouble finding drivers from Acer ...w¡ñ§±¤ñ  <winstonmvp@gmail.com> - 2025-03-09 19:17 -0700
          Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-10 20:19 -0400
        Re: Trouble finding drivers from Acer Frank Slootweg <this@ddress.is.invalid> - 2025-03-10 10:21 +0000
          Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-04-01 18:10 -0400
            Re: Trouble finding drivers from Acer Zaidy036 <Zaidy036@air.isp.spam> - 2025-04-01 20:27 -0400
              Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-04-02 02:57 -0400
                Re: Trouble finding drivers from Acer Paul <nospam@needed.invalid> - 2025-04-02 04:26 -0400
                Re: Trouble finding drivers from Acer ...w¡ñ§±¤ñ  <winstonmvp@gmail.com> - 2025-04-02 17:48 -0700
            Re: Trouble finding drivers from Acer Frank Slootweg <this@ddress.is.invalid> - 2025-04-02 12:28 +0000
    Re: Trouble finding drivers from Acer Paul <nospam@needed.invalid> - 2025-03-09 15:35 -0400
      Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-09 22:07 -0400
  Re: Trouble finding drivers from Acer wasbit <wasbit@nowhere.com> - 2025-03-11 09:33 +0000
    Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-11 12:38 -0400

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