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Groups > alt.comp.os.windows-11 > #17639

Re: Trouble finding drivers from Acer

Cross-posted to 3 groups.

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In alt.comp.os.windows-11, on Sat, 08 Mar 2025 10:28:03 -0500, micky
<NONONOmisc07@fmguy.com> wrote:

>When I was having trouble with the colors on my, fwiw, Acer Aspire
>E5-573, and again when I got a yellow triangle warning in Device Manager
>telling me to reinstall a driver** for  Mobile 5th Generation Intel(R)
>Core(TM) SMBus Controller 9CA2, I went to the Acer web site and found
>the suppport page for my model, but not only was there no newer driver
>for either one, there was no list of drivers at all.   

Ironic problem since I later found the "driver" on the windows MS update
list, and installing it made no change, doesn't even claim to be
installed, though the yellow triangle is now gone. 
>
>The only thing there was Acer Quick Access, and all that does is let you
>adjust bluelight reduction, power-off usb charging, and what the power
>button does, most of which is already done and settled. 
>
>1)  The laptop was built for win7 or 8, and is maybe 10 years old, but
>so what? Is this a serious bad mark against Acer in general that it
>doens't have the list of drivers?   My problems are currently solved and
>I have backups of the whole system, but should I complain to Acer, so
>they know people don't like this? 

I appreciate your answers to the second part of my question, but isn't
the part above more important, and unforgivable?  Why does Acer not have
a list of drivers for my model laptop.  What if the harddrive fails?  

What if I were "bad" and never made a backup, or made one and lost it,
or had one but didn't know how to extract the drivers from the backup?
Or my father or someone had put the laptop aside when the HDD failed and
I inherited it with no prior chance to back it up?   How can a
name-brand company fail to provide drivers and still be respectable or
trustable? 

As I said, an Acer Aspire E5-573

This is their driver page,
https://www.acer.com/us-en/support/product-support/E5-573/downloads?suggest=E5-573;2

FWIW. I couldn't find this page by entering the model number, as I think
I did only a month ago. Instead I had to read their forum and there were
many questions over the last 10  yars about this model, but one from
Dec. 2024, not from me, also said he could not find drivers and someone
provided this page.  Perhaps he just took a good page and changed the
model number but as you will see this has no drivers, only a Quick
Access utility.  And it has only one OS, win10 64 bit, when it was built
for win 8 or earlier and runs win10 very well, if it has drivers. I'm
sure I got the drivers from Acer about 5 years ago. So isn't it sleazy
that they've taken them down from their website? 

They have a customer service phone number, but I want to know how
outraged I should be when I call.  Also, my model has an SNID and a
serial number, and their utility finds them, but neither is in their own
list because the computer is too old to have the numbers saved by them. 

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Thread

Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-08 10:28 -0500
  Re: Trouble finding drivers from Acer Marco Moock <mm+solani@dorfdsl.de> - 2025-03-08 16:38 +0100
    Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-08 11:58 -0500
      Re: Trouble finding drivers from Acer Paul <nospam@needed.invalid> - 2025-03-08 13:55 -0500
  Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-09 13:41 -0400
    Re: Trouble finding drivers from Acer ...w¡ñ§±¤ñ  <winstonmvp@gmail.com> - 2025-03-09 12:31 -0700
      Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-09 22:01 -0400
        Re: Trouble finding drivers from Acer ...w¡ñ§±¤ñ  <winstonmvp@gmail.com> - 2025-03-09 19:17 -0700
          Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-10 20:19 -0400
        Re: Trouble finding drivers from Acer Frank Slootweg <this@ddress.is.invalid> - 2025-03-10 10:21 +0000
          Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-04-01 18:10 -0400
            Re: Trouble finding drivers from Acer Zaidy036 <Zaidy036@air.isp.spam> - 2025-04-01 20:27 -0400
              Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-04-02 02:57 -0400
                Re: Trouble finding drivers from Acer Paul <nospam@needed.invalid> - 2025-04-02 04:26 -0400
                Re: Trouble finding drivers from Acer ...w¡ñ§±¤ñ  <winstonmvp@gmail.com> - 2025-04-02 17:48 -0700
            Re: Trouble finding drivers from Acer Frank Slootweg <this@ddress.is.invalid> - 2025-04-02 12:28 +0000
    Re: Trouble finding drivers from Acer Paul <nospam@needed.invalid> - 2025-03-09 15:35 -0400
      Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-09 22:07 -0400
  Re: Trouble finding drivers from Acer wasbit <wasbit@nowhere.com> - 2025-03-11 09:33 +0000
    Re: Trouble finding drivers from Acer micky <NONONOmisc07@fmguy.com> - 2025-03-11 12:38 -0400

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