Re: Mac Book Air odd behavior - NO WORRY

Date	2015-08-29 19:00 -0500
Subject	Re: Mac Book Air odd behavior - NO WORRY
From	George Kerby <ghost_topper@hotmail.com>
Newsgroups	comp.sys.mac.system
Message-ID	<D207B1D3.B887C%ghost_topper@hotmail.com> (permalink)
References	(5 earlier) <d475i4F7auiU3@mid.individual.net> <89Cdnd5MzP12mULInZ2dnUU7-fOdnZ2d@giganews.com> <d48jrpFi196U1@mid.individual.net> <D204C888.B8791%ghost_topper@hotmail.com> <mrpvqr$j4f$1@news.albasani.net>

Show all headers | View raw



On 8/28/15 10:47 AM, in article mrpvqr$j4f$1@news.albasani.net, "Albert
Hirsch" <doc@treadstone.net> wrote:

> On 8/27/15 3:00 PM, George Kerby wrote:
>> 
>> 
>> 
>> On 8/27/15 9:06 AM, in article d48jrpFi196U1@mid.individual.net, "Jolly
>> Roger" <jollyroger@pobox.com> wrote:
>> 
>>> On 2015-08-27, Alan Browne <alan.browne@freelunchvideotron.ca> wrote:
>>>> On 2015-08-26 20:56, Jolly Roger wrote:
>>>>> Apple retail stores here in America do have special diagnostic software
>>>>> they run for things like this.
>>>> 
>>>> Ah, that American exceptionalism!
>>> 
>>> Nope, just stating what I know. But if that helps you feel better about
>>> yourself... I am simply not aware of what Apple does in other countries.
>> 
>> Just to let you know about the GREATNESS of Apple:
>> 
>> My wife's 27" iMac was purchased Christmas 2012. About three months ago, she
>> began to have issues with the screen going dark. So we took it in to the
>> Apple Store in nearby Highland Village. They kept it for 10 days and simply
>> could not reproduce the problem and the diagnostic software told them zero.
>> 
>> So, we went and got it.
>> 
>> After a few days, the problem started occurring again. We called Apple, who
>> suggested that we take it to an older Apple store in the Galleria. So, we
>> drop it off and after a couple of days, they said that they have narrowed it
>> down to two possibilities:
>> 
>> 1.  Video Card  - $235
>> 
>> 2.  Logic Board  - $525
>> 
>> So we gave them the go-ahead and they changed out the video card. They
>> watched for a day or two and determined that the card made no difference.
>> So, the more expensive logic board was swapped out.
>> 
>> Nothing. They kept and tested it for about ten more days.
>> 
>> So, we get a call from Apple:
>> 
>> "We cannot figure out what exactly is causing your screen issues, sorry to
>> inform you."
>> 
>> "Since we cannot fix your iMac, we have decided to replace it with a NEW
>> unit. Hope that is OK with you?!?"
>> 
>> Yep! They replaced it with a brand new factory sealed unit - not a refurb or
>> demo computer. It was the latest 2013 model iMac 27" that was time stamped
>> as being manufactured in July.
>> 
>> I REALLY don't think that Alan needs to worry about exceptionalism...
>> 
> 
> Yeah, I had a similar experience with an iMac a few years ago. Off
> warranty-- but they gave me a brand new one too!
> 
> OTOH, I took an iPhone 30 pin charge cord with a strain-relief issue in
> to the store and they said they would be happy to sell me a new one for
> $19. But I said no thanks and bought a three-pack of them on Ebay for
> under $5.

Sounds like it wasn't a decision by anyone other than the floor sales
person. I would have asked to see their supervisor or manager.

BRW: I DO like your sig on your original post!

Back to comp.sys.mac.system | Previous | Next — Previous in thread | Next in thread | Find similar

Thread

Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-26 19:07 -0400
  Re: Mac Book Air odd behaviour John McWilliams <jpmcw@comcast.net> - 2015-08-26 16:15 -0700
    Re: Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-26 19:22 -0400
      Re: Mac Book Air odd behaviour Albert Hirsch <doc@treadstone.net> - 2015-08-26 19:28 -0400
        Re: Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-26 20:09 -0400
          Re: Mac Book Air odd behaviour Jolly Roger <jollyroger@pobox.com> - 2015-08-27 00:56 +0000
            Re: Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-27 08:39 -0400
              Re: Mac Book Air odd behaviour Jolly Roger <jollyroger@pobox.com> - 2015-08-27 14:06 +0000
                Re: Mac Book Air odd behavior - NO WORRY George Kerby <ghost_topper@hotmail.com> - 2015-08-27 14:00 -0500
                Re: Mac Book Air odd behavior - NO WORRY Barry Margolin <barmar@alum.mit.edu> - 2015-08-27 15:28 -0400
                Re: Mac Book Air odd behavior - NO WORRY George Kerby <ghost_topper@hotmail.com> - 2015-08-29 18:55 -0500
                Re: Mac Book Air odd behavior - NO WORRY Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-27 17:15 -0400
                Re: Mac Book Air odd behavior - NO WORRY Jolly Roger <jollyroger@pobox.com> - 2015-08-28 00:27 +0000
                Re: Mac Book Air odd behavior - NO WORRY Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-28 13:57 -0400
                Re: Mac Book Air odd behavior - NO WORRY George Kerby <ghost_topper@hotmail.com> - 2015-08-29 18:57 -0500
                Re: Mac Book Air odd behavior - NO WORRY Albert Hirsch <doc@treadstone.net> - 2015-08-28 11:47 -0400
                Re: Mac Book Air odd behavior - NO WORRY George Kerby <ghost_topper@hotmail.com> - 2015-08-29 19:00 -0500
                Re: Mac Book Air odd behavior - NO WORRY Albert Hirsch <doc@treadstone.net> - 2015-08-30 13:21 -0400
                Re: Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-27 16:39 -0400
                Re: Mac Book Air odd behaviour Jolly Roger <jollyroger@pobox.com> - 2015-08-28 00:29 +0000
                Re: Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-28 13:58 -0400
                Re: Mac Book Air odd behaviour Jolly Roger <jollyroger@pobox.com> - 2015-08-28 22:17 +0000
          Re: Mac Book Air odd behaviour George Kerby <ghost_topper@hotmail.com> - 2015-08-27 13:40 -0500
            Re: Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-27 17:16 -0400
        Re: Mac Book Air odd behaviour Jolly Roger <jollyroger@pobox.com> - 2015-08-27 00:54 +0000
      Re: Mac Book Air odd behaviour Jolly Roger <jollyroger@pobox.com> - 2015-08-27 00:53 +0000
        Re: Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-27 08:38 -0400

csiph-web