Path: csiph.com!xmission!news.glorb.com!Xl.tags.giganews.com!border1.nntp.dca1.giganews.com!nntp.giganews.com!local2.nntp.dca.giganews.com!nntp.supernews.com!news.supernews.com.POSTED!not-for-mail NNTP-Posting-Date: Sat, 29 Aug 2015 19:00:38 -0500 User-Agent: Microsoft-Entourage/12.30.0.110427 Date: Sat, 29 Aug 2015 19:00:35 -0500 Subject: Re: Mac Book Air odd behavior - NO WORRY From: George Kerby Newsgroups: comp.sys.mac.system Message-ID: Thread-Topic: Mac Book Air odd behavior - NO WORRY Thread-Index: AdDituUjweF7IuEPz0W7Z/K7m1r6mQ== References: <3vednQSI54m310PInZ2dnUU7-fmdnZ2d@giganews.com> <89Cdnd5MzP12mULInZ2dnUU7-fOdnZ2d@giganews.com> Mime-version: 1.0 Content-type: text/plain; charset="US-ASCII" Content-transfer-encoding: 7bit Lines: 75 X-Trace: sv3-OMrjF6DmI3tlgWn5cXD2sB62QSRiMS6e8yIJDM35fIbTGMzeY1D4xAYmygoS1CpUO9Ojh/NnmfKDuKk!jCHJLQ+VU33NxTeuqqmRpopcdYfx1SIvwKuAxinWX6QRplrh20FwEm6i4lURlPBk/9GVGGGZy8dg!aA== X-Complaints-To: www.supernews.com/docs/abuse.html X-DMCA-Complaints-To: www.supernews.com/docs/dmca.html X-Abuse-and-DMCA-Info: Please be sure to forward a copy of ALL headers X-Abuse-and-DMCA-Info: Otherwise we will be unable to process your complaint properly X-Postfilter: 1.3.40 X-Original-Bytes: 4388 Xref: csiph.com comp.sys.mac.system:79154 On 8/28/15 10:47 AM, in article mrpvqr$j4f$1@news.albasani.net, "Albert Hirsch" wrote: > On 8/27/15 3:00 PM, George Kerby wrote: >> >> >> >> On 8/27/15 9:06 AM, in article d48jrpFi196U1@mid.individual.net, "Jolly >> Roger" wrote: >> >>> On 2015-08-27, Alan Browne wrote: >>>> On 2015-08-26 20:56, Jolly Roger wrote: >>>>> Apple retail stores here in America do have special diagnostic software >>>>> they run for things like this. >>>> >>>> Ah, that American exceptionalism! >>> >>> Nope, just stating what I know. But if that helps you feel better about >>> yourself... I am simply not aware of what Apple does in other countries. >> >> Just to let you know about the GREATNESS of Apple: >> >> My wife's 27" iMac was purchased Christmas 2012. About three months ago, she >> began to have issues with the screen going dark. So we took it in to the >> Apple Store in nearby Highland Village. They kept it for 10 days and simply >> could not reproduce the problem and the diagnostic software told them zero. >> >> So, we went and got it. >> >> After a few days, the problem started occurring again. We called Apple, who >> suggested that we take it to an older Apple store in the Galleria. So, we >> drop it off and after a couple of days, they said that they have narrowed it >> down to two possibilities: >> >> 1. Video Card - $235 >> >> 2. Logic Board - $525 >> >> So we gave them the go-ahead and they changed out the video card. They >> watched for a day or two and determined that the card made no difference. >> So, the more expensive logic board was swapped out. >> >> Nothing. They kept and tested it for about ten more days. >> >> So, we get a call from Apple: >> >> "We cannot figure out what exactly is causing your screen issues, sorry to >> inform you." >> >> "Since we cannot fix your iMac, we have decided to replace it with a NEW >> unit. Hope that is OK with you?!?" >> >> Yep! They replaced it with a brand new factory sealed unit - not a refurb or >> demo computer. It was the latest 2013 model iMac 27" that was time stamped >> as being manufactured in July. >> >> I REALLY don't think that Alan needs to worry about exceptionalism... >> > > Yeah, I had a similar experience with an iMac a few years ago. Off > warranty-- but they gave me a brand new one too! > > OTOH, I took an iPhone 30 pin charge cord with a strain-relief issue in > to the store and they said they would be happy to sell me a new one for > $19. But I said no thanks and bought a three-pack of them on Ebay for > under $5. Sounds like it wasn't a decision by anyone other than the floor sales person. I would have asked to see their supervisor or manager. BRW: I DO like your sig on your original post!