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Re: Mac Book Air odd behavior - NO WORRY

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On 8/27/15 2:28 PM, in article
barmar-5EA5E5.15280127082015@88-209-239-213.giganet.hu, "Barry Margolin"
<barmar@alum.mit.edu> wrote:

> In article <D204C888.B8791%ghost_topper@hotmail.com>,
>  George Kerby <ghost_topper@hotmail.com> wrote:
> 
>> On 8/27/15 9:06 AM, in article d48jrpFi196U1@mid.individual.net, "Jolly
>> Roger" <jollyroger@pobox.com> wrote:
>> 
>>> On 2015-08-27, Alan Browne <alan.browne@freelunchvideotron.ca> wrote:
>>>> On 2015-08-26 20:56, Jolly Roger wrote:
>>>>> Apple retail stores here in America do have special diagnostic software
>>>>> they run for things like this.
>>>> 
>>>> Ah, that American exceptionalism!
>>> 
>>> Nope, just stating what I know. But if that helps you feel better about
>>> yourself... I am simply not aware of what Apple does in other countries.
>> 
>> Just to let you know about the GREATNESS of Apple:
> 
> I also have a recent story, although it's not quite as exceptional.
> 
> About 3 weeks, over a weekend, ago my 2011 MacBook Pro started
> blue-screening repeatedly. Luckily I still had my older iMac sitting in
> the corner (I'd switched from it to the MBP as my main workhorse in late
> 2013), and I was able to restore my account from my Time Machine backup
> to that machine.
> 
> That Sunday I made an appointment for the Genius Bar first thing Monday
> morning. The genius ran a few diagnostics and said that the video card
> was bad. The machine was long out of warranty (I never buy extended
> warrantees -- I think they're almost always a scam by the vendor). But
> wait, this logic board model was put on a "quality program", and they're
> replacing them free of charge.
> 
> At first he said they'd have to send it out for a week. But I was going
> to be leaving town in 3 days, and I needed to take my laptop with me. He
> did a little checking, and what do you know, they have some in stock in
> the store. So they should be able to do it on site in 2 days. Great!
> 
> But it gets better -- the next day I got a call around noon, the work
> was already done. I went in, picked it up, and went home.
> 
> Well, even with Apple, things aren't always perfect. When I got home and
> connected the power cord, it said it wasn't charging the battery. I
> called AppleCare, she had me do a few troubleshooting steps (zap pram,
> clear firmware, try a different cord). She made an appointment for me to
> take it back that afternoon.
> 
> I took it in, they futzed with it a bit and confirmed the problem. They
> needed to keep it for another day to fix that. Wednesday late afternoon
> I was getting antsy. I called AppleCare again, they forwarded me to the
> store. It was done, they just hadn't gotten around to calling customers
> to let them know things were ready. I headed back to the store, they
> handed me an invoice for a couple hundred $ while I waited for someone
> to come out with my computer. I thought there was something wrong with
> them charging me to fix something on the board they just installed, and
> I planned to ask them about that. When she did come out, she volunteered
> that she had to go to the store manager to get him to cancel the charge
> -- I didn't even have to whine about it.
> 
> Long story short, 2.5 days after I brought it in, I was back up and
> running. I went on my trip the next day, and it worked well.

Just ANOTHER story acknowledging why Apple Customer Service is recognized th
be among the BEST of any company in the US.

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Thread

Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-26 19:07 -0400
  Re: Mac Book Air odd behaviour John McWilliams <jpmcw@comcast.net> - 2015-08-26 16:15 -0700
    Re: Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-26 19:22 -0400
      Re: Mac Book Air odd behaviour Albert Hirsch <doc@treadstone.net> - 2015-08-26 19:28 -0400
        Re: Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-26 20:09 -0400
          Re: Mac Book Air odd behaviour Jolly Roger <jollyroger@pobox.com> - 2015-08-27 00:56 +0000
            Re: Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-27 08:39 -0400
              Re: Mac Book Air odd behaviour Jolly Roger <jollyroger@pobox.com> - 2015-08-27 14:06 +0000
                Re: Mac Book Air odd behavior - NO WORRY George Kerby <ghost_topper@hotmail.com> - 2015-08-27 14:00 -0500
                Re: Mac Book Air odd behavior - NO WORRY Barry Margolin <barmar@alum.mit.edu> - 2015-08-27 15:28 -0400
                Re: Mac Book Air odd behavior - NO WORRY George Kerby <ghost_topper@hotmail.com> - 2015-08-29 18:55 -0500
                Re: Mac Book Air odd behavior - NO WORRY Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-27 17:15 -0400
                Re: Mac Book Air odd behavior - NO WORRY Jolly Roger <jollyroger@pobox.com> - 2015-08-28 00:27 +0000
                Re: Mac Book Air odd behavior - NO WORRY Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-28 13:57 -0400
                Re: Mac Book Air odd behavior - NO WORRY George Kerby <ghost_topper@hotmail.com> - 2015-08-29 18:57 -0500
                Re: Mac Book Air odd behavior - NO WORRY Albert Hirsch <doc@treadstone.net> - 2015-08-28 11:47 -0400
                Re: Mac Book Air odd behavior - NO WORRY George Kerby <ghost_topper@hotmail.com> - 2015-08-29 19:00 -0500
                Re: Mac Book Air odd behavior - NO WORRY Albert Hirsch <doc@treadstone.net> - 2015-08-30 13:21 -0400
                Re: Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-27 16:39 -0400
                Re: Mac Book Air odd behaviour Jolly Roger <jollyroger@pobox.com> - 2015-08-28 00:29 +0000
                Re: Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-28 13:58 -0400
                Re: Mac Book Air odd behaviour Jolly Roger <jollyroger@pobox.com> - 2015-08-28 22:17 +0000
          Re: Mac Book Air odd behaviour George Kerby <ghost_topper@hotmail.com> - 2015-08-27 13:40 -0500
            Re: Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-27 17:16 -0400
        Re: Mac Book Air odd behaviour Jolly Roger <jollyroger@pobox.com> - 2015-08-27 00:54 +0000
      Re: Mac Book Air odd behaviour Jolly Roger <jollyroger@pobox.com> - 2015-08-27 00:53 +0000
        Re: Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-27 08:38 -0400

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