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Re: Mac Book Air odd behavior - NO WORRY

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On 8/27/15 9:06 AM, in article d48jrpFi196U1@mid.individual.net, "Jolly
Roger" <jollyroger@pobox.com> wrote:

> On 2015-08-27, Alan Browne <alan.browne@freelunchvideotron.ca> wrote:
>> On 2015-08-26 20:56, Jolly Roger wrote:
>>> Apple retail stores here in America do have special diagnostic software
>>> they run for things like this.
>> 
>> Ah, that American exceptionalism!
> 
> Nope, just stating what I know. But if that helps you feel better about
> yourself... I am simply not aware of what Apple does in other countries.

Just to let you know about the GREATNESS of Apple:

My wife's 27" iMac was purchased Christmas 2012. About three months ago, she
began to have issues with the screen going dark. So we took it in to the
Apple Store in nearby Highland Village. They kept it for 10 days and simply
could not reproduce the problem and the diagnostic software told them zero.

So, we went and got it.

After a few days, the problem started occurring again. We called Apple, who
suggested that we take it to an older Apple store in the Galleria. So, we
drop it off and after a couple of days, they said that they have narrowed it
down to two possibilities:

1.  Video Card  - $235

2.  Logic Board  - $525

So we gave them the go-ahead and they changed out the video card. They
watched for a day or two and determined that the card made no difference.
So, the more expensive logic board was swapped out.

Nothing. They kept and tested it for about ten more days.

So, we get a call from Apple:

"We cannot figure out what exactly is causing your screen issues, sorry to
inform you."

"Since we cannot fix your iMac, we have decided to replace it with a NEW
unit. Hope that is OK with you?!?"

Yep! They replaced it with a brand new factory sealed unit - not a refurb or
demo computer. It was the latest 2013 model iMac 27" that was time stamped
as being manufactured in July.

I REALLY don't think that Alan needs to worry about exceptionalism...

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Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-26 19:07 -0400
  Re: Mac Book Air odd behaviour John McWilliams <jpmcw@comcast.net> - 2015-08-26 16:15 -0700
    Re: Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-26 19:22 -0400
      Re: Mac Book Air odd behaviour Albert Hirsch <doc@treadstone.net> - 2015-08-26 19:28 -0400
        Re: Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-26 20:09 -0400
          Re: Mac Book Air odd behaviour Jolly Roger <jollyroger@pobox.com> - 2015-08-27 00:56 +0000
            Re: Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-27 08:39 -0400
              Re: Mac Book Air odd behaviour Jolly Roger <jollyroger@pobox.com> - 2015-08-27 14:06 +0000
                Re: Mac Book Air odd behavior - NO WORRY George Kerby <ghost_topper@hotmail.com> - 2015-08-27 14:00 -0500
                Re: Mac Book Air odd behavior - NO WORRY Barry Margolin <barmar@alum.mit.edu> - 2015-08-27 15:28 -0400
                Re: Mac Book Air odd behavior - NO WORRY George Kerby <ghost_topper@hotmail.com> - 2015-08-29 18:55 -0500
                Re: Mac Book Air odd behavior - NO WORRY Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-27 17:15 -0400
                Re: Mac Book Air odd behavior - NO WORRY Jolly Roger <jollyroger@pobox.com> - 2015-08-28 00:27 +0000
                Re: Mac Book Air odd behavior - NO WORRY Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-28 13:57 -0400
                Re: Mac Book Air odd behavior - NO WORRY George Kerby <ghost_topper@hotmail.com> - 2015-08-29 18:57 -0500
                Re: Mac Book Air odd behavior - NO WORRY Albert Hirsch <doc@treadstone.net> - 2015-08-28 11:47 -0400
                Re: Mac Book Air odd behavior - NO WORRY George Kerby <ghost_topper@hotmail.com> - 2015-08-29 19:00 -0500
                Re: Mac Book Air odd behavior - NO WORRY Albert Hirsch <doc@treadstone.net> - 2015-08-30 13:21 -0400
                Re: Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-27 16:39 -0400
                Re: Mac Book Air odd behaviour Jolly Roger <jollyroger@pobox.com> - 2015-08-28 00:29 +0000
                Re: Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-28 13:58 -0400
                Re: Mac Book Air odd behaviour Jolly Roger <jollyroger@pobox.com> - 2015-08-28 22:17 +0000
          Re: Mac Book Air odd behaviour George Kerby <ghost_topper@hotmail.com> - 2015-08-27 13:40 -0500
            Re: Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-27 17:16 -0400
        Re: Mac Book Air odd behaviour Jolly Roger <jollyroger@pobox.com> - 2015-08-27 00:54 +0000
      Re: Mac Book Air odd behaviour Jolly Roger <jollyroger@pobox.com> - 2015-08-27 00:53 +0000
        Re: Mac Book Air odd behaviour Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-08-27 08:38 -0400

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