Groups | Search | Server Info | Keyboard shortcuts | Login | Register [http] [https] [nntp] [nntps]

Groups > uk.telecom.broadband > #57435

Re: Plusnet ==> EE brings WPA problems

Show all headers | View raw

On 23/06/2026 18:26, J. P. Gilliver wrote:
> On 2026/6/23 12:11:23, Clive Page wrote:
> []
>> up the chain I got them to agree a refund.
>>
>> Plusnet say that they can't do this by cancelling the direct-debit (not
>> due for several more days) or by making a bank transfer, but only by
>> sending me through the post a cheque for £0-99.   You couldn't make it up.
> 
> :-)
> 
> I haven't got as far as that yet (presumably they can't reverse-DD if
> you're no longer with them), but: I generally have a billing dispute
> with them about once a year, and it is usually resolved in my favour -
> but, they won't reduce the pending DD (even if it's many days before
> it's due), they insist on taking the excessive amount, then refunding
> it. So far I haven't insisted.
>>
>> Annoyed by this I then contacted EE to claim for the cost of getting a
>> Wifi6 dongle for the elderly laptop which wouldn't work with their new
>> router (or home hub as they persist in calling it) because it didn't
>> support Wifi6.  Eventually I got them to agree to refund me the cost of
> 
> Well done!
> 
>> the dongle, a whole £3-69.  I was expecting to get another cheque, but
>> EE claim they can do this by applying a credit to my next bill.
>>
>> I guess that's progress and perhaps why cheque-based Plusnet are
>> gradually being abandoned as a brand by BT.
>>
> I'm sure I've still seen TV ad.s for it in the last week or so.
>>
> I assume you've gone EE as you wanted to keep a landline (via VoIP) -
> how's that going?

I wasn't all that certain that we wanted to keep a landline but the 
alternative, staying with Plusnet, was only slightly cheaper given their 
automatic price rises.  So I though that moving to EE might be the least 
hassle.  In the end I'm not sure.

The main phone plugged into the home hub works fine, and so do two 
extensions plugged into powerline adaptors that EE sent us free.  We are 
getting just as many junk calls as before, :-(.  And EE broadband is 
about 50% faster than Plusnet was, though we hardly needed the 
additional bandwidth.

I still think I'll get full fibre via City Fibre installed before the EE 
contract runs out.  Our physical connections to the nearest cabinet, a 
couple of streets away, have been unreliable in the past and could 
easily go wrong again.


-- 
Clive Page

Back to uk.telecom.broadband | Previous | Next — Previous in thread | Next in thread | Find similar | Unroll thread

Thread

Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-02 16:04 +0100
  Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-02 15:23 +0000
    Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-02 15:28 +0000
  Re: Plusnet ==> EE brings WPA problems Andy Burns <usenet@andyburns.uk> - 2026-06-02 16:26 +0100
    Re: Plusnet ==> EE brings WPA problems Woody <harrogate3@ntlworld.com> - 2026-06-02 17:07 +0100
      Re: Plusnet ==> EE brings WPA problems Roger Mills <mills37.fslife@gmail.com> - 2026-06-03 23:34 +0100
    Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-02 18:56 +0100
      Re: Plusnet ==> EE brings WPA problems Theo <theom+news@chiark.greenend.org.uk> - 2026-06-03 14:25 +0100
        Re: Plusnet ==> EE brings WPA problems "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-04 00:11 +0100
          Re: Plusnet ==> EE brings WPA problems Java Jive <java@evij.com.invalid> - 2026-06-04 03:34 +0100
            Re: Plusnet ==> EE brings WPA problems Theo <theom+news@chiark.greenend.org.uk> - 2026-06-04 11:21 +0100
          Re: Plusnet ==> EE brings WPA problems Andy Burns <usenet@andyburns.uk> - 2026-06-04 07:38 +0100
    Re: Plusnet ==> EE brings WPA problems Bob Pullen <me@privacy.net> - 2026-06-08 08:24 +0100
      Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-13 09:56 +0100
        Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-13 09:34 +0000
          Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-14 11:44 +0100
            Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-14 10:50 +0000
              Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-14 14:56 +0100
                Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-14 14:54 +0000
  Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-23 12:11 +0100
    Re: Plusnet ==> EE brings WPA problems "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-23 18:26 +0100
      Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-23 19:04 +0100
        Re: Plusnet ==> EE brings WPA problems Andy Burns <usenet@andyburns.uk> - 2026-06-23 19:26 +0100
    Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-29 15:09 +0100

csiph-web