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Re: Plusnet ==> EE brings WPA problems

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Just to report, in case it amuses anyone else.

Plusnet just sent me a bill for 99 pence to be collected by 
direct-debit.  It isn't enough to fuss about, I guess, but it annoyed me 
enough that I phoned them up.  It took 52 minutes talking to their 
helpline and billing service but finally they told me that it was 
because the Plusnet service continued for a few hours on the 
transfer-to-EE day and this meant a charge for another full day's worth 
of broadband. I objected that EE had a contract starting on the day 
after the Plusnet one finished and that there was supposed to be 
seamless transfer.  In fact we had no service at all for a few hours so 
they should owe me something.  After passing my complaint a level or two 
up the chain I got them to agree a refund.

Plusnet say that they can't do this by cancelling the direct-debit (not 
due for several more days) or by making a bank transfer, but only by 
sending me through the post a cheque for £0-99.   You couldn't make it up.

Annoyed by this I then contacted EE to claim for the cost of getting a 
Wifi6 dongle for the elderly laptop which wouldn't work with their new 
router (or home hub as they persist in calling it) because it didn't 
support Wifi6.  Eventually I got them to agree to refund me the cost of 
the dongle, a whole £3-69.  I was expecting to get another cheque, but 
EE claim they can do this by applying a credit to my next bill.

I guess that's progress and perhaps why cheque-based Plusnet are 
gradually being abandoned as a brand by BT.


-- 
Clive Page

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Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-02 16:04 +0100
  Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-02 15:23 +0000
    Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-02 15:28 +0000
  Re: Plusnet ==> EE brings WPA problems Andy Burns <usenet@andyburns.uk> - 2026-06-02 16:26 +0100
    Re: Plusnet ==> EE brings WPA problems Woody <harrogate3@ntlworld.com> - 2026-06-02 17:07 +0100
      Re: Plusnet ==> EE brings WPA problems Roger Mills <mills37.fslife@gmail.com> - 2026-06-03 23:34 +0100
    Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-02 18:56 +0100
      Re: Plusnet ==> EE brings WPA problems Theo <theom+news@chiark.greenend.org.uk> - 2026-06-03 14:25 +0100
        Re: Plusnet ==> EE brings WPA problems "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-04 00:11 +0100
          Re: Plusnet ==> EE brings WPA problems Java Jive <java@evij.com.invalid> - 2026-06-04 03:34 +0100
            Re: Plusnet ==> EE brings WPA problems Theo <theom+news@chiark.greenend.org.uk> - 2026-06-04 11:21 +0100
          Re: Plusnet ==> EE brings WPA problems Andy Burns <usenet@andyburns.uk> - 2026-06-04 07:38 +0100
    Re: Plusnet ==> EE brings WPA problems Bob Pullen <me@privacy.net> - 2026-06-08 08:24 +0100
      Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-13 09:56 +0100
        Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-13 09:34 +0000
          Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-14 11:44 +0100
            Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-14 10:50 +0000
              Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-14 14:56 +0100
                Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-14 14:54 +0000
  Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-23 12:11 +0100
    Re: Plusnet ==> EE brings WPA problems "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-23 18:26 +0100
      Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-23 19:04 +0100
        Re: Plusnet ==> EE brings WPA problems Andy Burns <usenet@andyburns.uk> - 2026-06-23 19:26 +0100
    Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-29 15:09 +0100

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