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Re: Plusnet ==> EE brings WPA problems

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On 14/06/2026 11:50, Tweed wrote:
> Clive Page <usenet@page2.eu> wrote:
>> On 13/06/2026 10:34, Tweed wrote:
>>> Clive Page <usenet@page2.eu> wrote:
>>>> On 08/06/2026 08:24, Bob Pullen wrote:
>>>> [snip]
>>>>>
>>>>> I've seen this before with some older WiFi NIC's, typically Realtek
>>>>> ones, where they outright fail to detect SSIDs broadcasting using
>>>>> AX/WiFi 6.
>>>>>
>>>>> That's a problem with the newer EE kit because, despite having
>>>>> compatibility modes that use 'lesser' encryption mechanisms, it still
>>>>> uses WiFi 6.
>>>>>
>>>>> The replacement card/dongle route is a sensible approach.
>>>>>
>>>> My wifi6 dongle arrived yesterday and I'm pleased to report that it can
>>>> see the new EE home hub.  The speed is rather poor, about 10 Mb/s up and
>>>> down but that's almost certainly the limit of the USB port.
>>>>
>>>> I have seen numerous complaints in both Plusnet and EE forums of older
>>>> equipment not connecting to these new-fangled EE home hubs, so it is
>>>> surprising that EE's helpdesk staff are so clueless.  A least a couple
>>>> of us report spending an hour or more on the phone to them without
>>>> getting any practical suggestions for resolving the issue.  They seem to
>>>> be pleasant helpful people on the helpdesk, just not capable of giving
>>>> sensible advice in this situation.
>>>>
>>>>
>>>
>>> The curse of the low cost helpdesk. People who understand technical issues
>>> are a) expensive and b) don’t want a job on a helpdesk talking to the great
>>> British public.
>>>
>> Yes, I realise that.  But these helpdesk people have lots of scripts
>> written for them, supposedly covering just about all the
>> questions/problems (sorry "issues") that their customers have.  These
>> scripts can be written by the genuine experts even the ones who have no
>> intention of doing helpdesk work.
>>
>> I *know* that lots of the customers like me who have recently been
>> forced to switch from Plusnet to EE are having these problems - so what
>> I'm really asking is why does no suitable script exist.
>>
> 
> I suppose they don’t really want to admit that the new router they more or
> less forced upon their customers isn’t up to the job. Might leave them open
> for complaints. Easier to leave their mainly non technical customers in a
> sea of confusion.
> 
Yes, that is possible.  But it must be costing them a lot.   I have no 
idea how much it costs a company like EE which has UK staffed helpdesks, 
but I can guess that each hour must be costing them the equivalent of a 
month or twos broadband rental to people like me.  They could have given 
me sensible advice in a minute or two and even bought me a Wifi6 dongle 
as well much more cheaply.   Perhaps their management doesn't know that?

In that context, I have to say that my experience was that the whole 
Plusnet to EE migration could have been handled much more smoothly.  I 
got lots of unnecessary messages, most of them containing false or 
out-of-date information.  So I'm happy to conclude that their management 
isn't really all that good.


-- 
Clive Page

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Thread

Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-02 16:04 +0100
  Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-02 15:23 +0000
    Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-02 15:28 +0000
  Re: Plusnet ==> EE brings WPA problems Andy Burns <usenet@andyburns.uk> - 2026-06-02 16:26 +0100
    Re: Plusnet ==> EE brings WPA problems Woody <harrogate3@ntlworld.com> - 2026-06-02 17:07 +0100
      Re: Plusnet ==> EE brings WPA problems Roger Mills <mills37.fslife@gmail.com> - 2026-06-03 23:34 +0100
    Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-02 18:56 +0100
      Re: Plusnet ==> EE brings WPA problems Theo <theom+news@chiark.greenend.org.uk> - 2026-06-03 14:25 +0100
        Re: Plusnet ==> EE brings WPA problems "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-04 00:11 +0100
          Re: Plusnet ==> EE brings WPA problems Java Jive <java@evij.com.invalid> - 2026-06-04 03:34 +0100
            Re: Plusnet ==> EE brings WPA problems Theo <theom+news@chiark.greenend.org.uk> - 2026-06-04 11:21 +0100
          Re: Plusnet ==> EE brings WPA problems Andy Burns <usenet@andyburns.uk> - 2026-06-04 07:38 +0100
    Re: Plusnet ==> EE brings WPA problems Bob Pullen <me@privacy.net> - 2026-06-08 08:24 +0100
      Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-13 09:56 +0100
        Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-13 09:34 +0000
          Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-14 11:44 +0100
            Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-14 10:50 +0000
              Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-14 14:56 +0100
                Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-14 14:54 +0000
  Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-23 12:11 +0100
    Re: Plusnet ==> EE brings WPA problems "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-23 18:26 +0100
      Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-23 19:04 +0100
        Re: Plusnet ==> EE brings WPA problems Andy Burns <usenet@andyburns.uk> - 2026-06-23 19:26 +0100

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