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Re: Plusnet ==> EE brings WPA problems

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Clive Page <usenet@page2.eu> wrote:
> On 13/06/2026 10:34, Tweed wrote:
>> Clive Page <usenet@page2.eu> wrote:
>>> On 08/06/2026 08:24, Bob Pullen wrote:
>>> [snip]
>>>> 
>>>> I've seen this before with some older WiFi NIC's, typically Realtek
>>>> ones, where they outright fail to detect SSIDs broadcasting using
>>>> AX/WiFi 6.
>>>> 
>>>> That's a problem with the newer EE kit because, despite having
>>>> compatibility modes that use 'lesser' encryption mechanisms, it still
>>>> uses WiFi 6.
>>>> 
>>>> The replacement card/dongle route is a sensible approach.
>>>> 
>>> My wifi6 dongle arrived yesterday and I'm pleased to report that it can
>>> see the new EE home hub.  The speed is rather poor, about 10 Mb/s up and
>>> down but that's almost certainly the limit of the USB port.
>>> 
>>> I have seen numerous complaints in both Plusnet and EE forums of older
>>> equipment not connecting to these new-fangled EE home hubs, so it is
>>> surprising that EE's helpdesk staff are so clueless.  A least a couple
>>> of us report spending an hour or more on the phone to them without
>>> getting any practical suggestions for resolving the issue.  They seem to
>>> be pleasant helpful people on the helpdesk, just not capable of giving
>>> sensible advice in this situation.
>>> 
>>> 
>> 
>> The curse of the low cost helpdesk. People who understand technical issues
>> are a) expensive and b) don’t want a job on a helpdesk talking to the great
>> British public.
>> 
> Yes, I realise that.  But these helpdesk people have lots of scripts 
> written for them, supposedly covering just about all the 
> questions/problems (sorry "issues") that their customers have.  These 
> scripts can be written by the genuine experts even the ones who have no 
> intention of doing helpdesk work.
> 
> I *know* that lots of the customers like me who have recently been 
> forced to switch from Plusnet to EE are having these problems - so what 
> I'm really asking is why does no suitable script exist.
> 

I suppose they don’t really want to admit that the new router they more or
less forced upon their customers isn’t up to the job. Might leave them open
for complaints. Easier to leave their mainly non technical customers in a
sea of confusion.

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Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-02 16:04 +0100
  Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-02 15:23 +0000
    Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-02 15:28 +0000
  Re: Plusnet ==> EE brings WPA problems Andy Burns <usenet@andyburns.uk> - 2026-06-02 16:26 +0100
    Re: Plusnet ==> EE brings WPA problems Woody <harrogate3@ntlworld.com> - 2026-06-02 17:07 +0100
      Re: Plusnet ==> EE brings WPA problems Roger Mills <mills37.fslife@gmail.com> - 2026-06-03 23:34 +0100
    Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-02 18:56 +0100
      Re: Plusnet ==> EE brings WPA problems Theo <theom+news@chiark.greenend.org.uk> - 2026-06-03 14:25 +0100
        Re: Plusnet ==> EE brings WPA problems "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-04 00:11 +0100
          Re: Plusnet ==> EE brings WPA problems Java Jive <java@evij.com.invalid> - 2026-06-04 03:34 +0100
            Re: Plusnet ==> EE brings WPA problems Theo <theom+news@chiark.greenend.org.uk> - 2026-06-04 11:21 +0100
          Re: Plusnet ==> EE brings WPA problems Andy Burns <usenet@andyburns.uk> - 2026-06-04 07:38 +0100
    Re: Plusnet ==> EE brings WPA problems Bob Pullen <me@privacy.net> - 2026-06-08 08:24 +0100
      Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-13 09:56 +0100
        Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-13 09:34 +0000
          Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-14 11:44 +0100
            Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-14 10:50 +0000
              Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-14 14:56 +0100
                Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-14 14:54 +0000
  Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-23 12:11 +0100
    Re: Plusnet ==> EE brings WPA problems "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-23 18:26 +0100
      Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-23 19:04 +0100
        Re: Plusnet ==> EE brings WPA problems Andy Burns <usenet@andyburns.uk> - 2026-06-23 19:26 +0100
    Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-29 15:09 +0100

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