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Re: Plusnet ==> EE brings WPA problems

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On 13/06/2026 10:34, Tweed wrote:
> Clive Page <usenet@page2.eu> wrote:
>> On 08/06/2026 08:24, Bob Pullen wrote:
>> [snip]
>>>
>>> I've seen this before with some older WiFi NIC's, typically Realtek
>>> ones, where they outright fail to detect SSIDs broadcasting using
>>> AX/WiFi 6.
>>>
>>> That's a problem with the newer EE kit because, despite having
>>> compatibility modes that use 'lesser' encryption mechanisms, it still
>>> uses WiFi 6.
>>>
>>> The replacement card/dongle route is a sensible approach.
>>>
>> My wifi6 dongle arrived yesterday and I'm pleased to report that it can
>> see the new EE home hub.  The speed is rather poor, about 10 Mb/s up and
>> down but that's almost certainly the limit of the USB port.
>>
>> I have seen numerous complaints in both Plusnet and EE forums of older
>> equipment not connecting to these new-fangled EE home hubs, so it is
>> surprising that EE's helpdesk staff are so clueless.  A least a couple
>> of us report spending an hour or more on the phone to them without
>> getting any practical suggestions for resolving the issue.  They seem to
>> be pleasant helpful people on the helpdesk, just not capable of giving
>> sensible advice in this situation.
>>
>>
> 
> The curse of the low cost helpdesk. People who understand technical issues
> are a) expensive and b) don’t want a job on a helpdesk talking to the great
> British public.
> 
Yes, I realise that.  But these helpdesk people have lots of scripts 
written for them, supposedly covering just about all the 
questions/problems (sorry "issues") that their customers have.  These 
scripts can be written by the genuine experts even the ones who have no 
intention of doing helpdesk work.

I *know* that lots of the customers like me who have recently been 
forced to switch from Plusnet to EE are having these problems - so what 
I'm really asking is why does no suitable script exist.

-- 
Clive Page

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Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-02 16:04 +0100
  Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-02 15:23 +0000
    Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-02 15:28 +0000
  Re: Plusnet ==> EE brings WPA problems Andy Burns <usenet@andyburns.uk> - 2026-06-02 16:26 +0100
    Re: Plusnet ==> EE brings WPA problems Woody <harrogate3@ntlworld.com> - 2026-06-02 17:07 +0100
      Re: Plusnet ==> EE brings WPA problems Roger Mills <mills37.fslife@gmail.com> - 2026-06-03 23:34 +0100
    Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-02 18:56 +0100
      Re: Plusnet ==> EE brings WPA problems Theo <theom+news@chiark.greenend.org.uk> - 2026-06-03 14:25 +0100
        Re: Plusnet ==> EE brings WPA problems "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-04 00:11 +0100
          Re: Plusnet ==> EE brings WPA problems Java Jive <java@evij.com.invalid> - 2026-06-04 03:34 +0100
            Re: Plusnet ==> EE brings WPA problems Theo <theom+news@chiark.greenend.org.uk> - 2026-06-04 11:21 +0100
          Re: Plusnet ==> EE brings WPA problems Andy Burns <usenet@andyburns.uk> - 2026-06-04 07:38 +0100
    Re: Plusnet ==> EE brings WPA problems Bob Pullen <me@privacy.net> - 2026-06-08 08:24 +0100
      Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-13 09:56 +0100
        Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-13 09:34 +0000
          Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-14 11:44 +0100
            Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-14 10:50 +0000
              Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-14 14:56 +0100
                Re: Plusnet ==> EE brings WPA problems Tweed <usenet.tweed@gmail.com> - 2026-06-14 14:54 +0000
  Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-23 12:11 +0100
    Re: Plusnet ==> EE brings WPA problems "J. P. Gilliver" <G6JPG@255soft.uk> - 2026-06-23 18:26 +0100
      Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-23 19:04 +0100
        Re: Plusnet ==> EE brings WPA problems Andy Burns <usenet@andyburns.uk> - 2026-06-23 19:26 +0100
    Re: Plusnet ==> EE brings WPA problems Clive Page <usenet@page2.eu> - 2026-06-29 15:09 +0100

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