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Can't receive mail with a POP account with Yosemite

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  Can't receive mail with a POP account with Yosemite Michelle Steiner <michelle@michelle.org> - 2014-07-29 19:21 -0700
    Re: Can't receive mail with a POP account with Yosemite dempson@actrix.gen.nz (David Empson) - 2014-07-30 14:35 +1200
      Re: Can't receive mail with a POP account with Yosemite Michelle Steiner <michelle@michelle.org> - 2014-07-29 22:03 -0700
        Re: Can't receive mail with a POP account with Yosemite dempson@actrix.gen.nz (David Empson) - 2014-07-30 17:55 +1200
          Re: Can't receive mail with a POP account with Yosemite Michelle Steiner <michelle@michelle.org> - 2014-07-30 00:26 -0700
            Re: Can't receive mail with a POP account with Yosemite Bruce Esquibel <bje@ripco.com> - 2014-07-30 12:21 +0000
              Re: Can't receive mail with a POP account with Yosemite Jolly Roger <jollyroger@pobox.com> - 2014-07-30 13:10 +0000
              Re: Can't receive mail with a POP account with Yosemite Michelle Steiner <michelle@michelle.org> - 2014-07-30 07:57 -0700
            Re: Can't receive mail with a POP account with Yosemite Jolly Roger <jollyroger@pobox.com> - 2014-07-30 13:06 +0000
              Re: Can't receive mail with a POP account with Yosemite Michelle Steiner <michelle@michelle.org> - 2014-07-30 07:58 -0700
                Re: Can't receive mail with a POP account with Yosemite Jolly Roger <jollyroger@pobox.com> - 2014-07-30 15:25 +0000
                  Re: Can't receive mail with a POP account with Yosemite Michelle Steiner <michelle@michelle.org> - 2014-07-30 08:44 -0700
                    Re: Can't receive mail with a POP account with Yosemite Jolly Roger <jollyroger@pobox.com> - 2014-07-30 18:00 +0000
                      Re: Can't receive mail with a POP account with Yosemite Michelle Steiner <michelle@michelle.org> - 2014-07-30 12:39 -0700
                      Re: Can't receive mail with a POP account with Yosemite Barry Margolin <barmar@alum.mit.edu> - 2014-07-30 16:27 -0400
                        Re: Can't receive mail with a POP account with Yosemite Michelle Steiner <michelle@michelle.org> - 2014-07-30 13:35 -0700
                          Re: Can't receive mail with a POP account with Yosemite Barry Margolin <barmar@alum.mit.edu> - 2014-07-30 16:41 -0400
                            Re: Can't receive mail with a POP account with Yosemite Michelle Steiner <michelle@michelle.org> - 2014-07-30 14:07 -0700
                            Re: Can't receive mail with a POP account with Yosemite Jolly Roger <jollyroger@pobox.com> - 2014-07-31 00:07 +0000
                              Re: Can't receive mail with a POP account with Yosemite Barry Margolin <barmar@alum.mit.edu> - 2014-07-31 18:15 -0400
                                Re: Can't receive mail with a POP account with Yosemite Jolly Roger <jollyroger@pobox.com> - 2014-08-01 01:10 +0000
                                  Re: Can't receive mail with a POP account with Yosemite Barry Margolin <barmar@alum.mit.edu> - 2014-08-01 10:57 -0400
                                    Re: Can't receive mail with a POP account with Yosemite Jolly Roger <jollyroger@pobox.com> - 2014-08-01 14:58 +0000
                                Re: Can't receive mail with a POP account with Yosemite Michelle Steiner <michelle@michelle.org> - 2014-07-31 20:59 -0700
                          Re: Can't receive mail with a POP account with Yosemite Jolly Roger <jollyroger@pobox.com> - 2014-07-31 00:05 +0000
                        Re: Can't receive mail with a POP account with Yosemite Jolly Roger <jollyroger@pobox.com> - 2014-07-31 00:04 +0000
                  Re: Can't receive mail with a POP account with Yosemite Michelle Steiner <michelle@michelle.org> - 2014-07-30 18:03 -0700
                    Re: Can't receive mail with a POP account with Yosemite Jolly Roger <jollyroger@pobox.com> - 2014-07-31 01:56 +0000
                      Re: Can't receive mail with a POP account with Yosemite Michelle Steiner <michelle@michelle.org> - 2014-07-30 20:17 -0700
                        Re: Can't receive mail with a POP account with Yosemite Jolly Roger <jollyroger@pobox.com> - 2014-07-31 04:19 +0000
                          Re: Can't receive mail with a POP account with Yosemite Michelle Steiner <michelle@michelle.org> - 2014-07-30 21:36 -0700
                Re: Can't receive mail with a POP account with Yosemite Lewis <g.kreme@gmail.com.dontsendmecopies> - 2014-08-01 15:23 +0000
            Re: Can't receive mail with a POP account with Yosemite Jolly Roger <jollyroger@pobox.com> - 2014-07-30 13:13 +0000
              Re: Can't receive mail with a POP account with Yosemite Michelle Steiner <michelle@michelle.org> - 2014-07-30 07:59 -0700
                Re: Can't receive mail with a POP account with Yosemite Jolly Roger <jollyroger@pobox.com> - 2014-07-30 15:24 +0000
                  Re: Can't receive mail with a POP account with Yosemite Michelle Steiner <michelle@michelle.org> - 2014-07-30 08:46 -0700
                    Re: Can't receive mail with a POP account with Yosemite Jolly Roger <jollyroger@pobox.com> - 2014-07-30 17:58 +0000
                      Re: Can't receive mail with a POP account with Yosemite Michelle Steiner <michelle@michelle.org> - 2014-07-30 12:35 -0700
                        Re: Can't receive mail with a POP account with Yosemite Jolly Roger <jollyroger@pobox.com> - 2014-07-31 00:01 +0000
    Re: Can't receive mail with a POP account with Yosemite Jolly Roger <jollyroger@pobox.com> - 2014-07-30 02:36 +0000
      Re: Can't receive mail with a POP account with Yosemite Michelle Steiner <michelle@michelle.org> - 2014-07-29 22:10 -0700
        Re: Can't receive mail with a POP account with Yosemite Lewis <g.kreme@gmail.com.dontsendmecopies> - 2014-08-01 15:16 +0000
          Re: Can't receive mail with a POP account with Yosemite Michelle Steiner <michelle@michelle.org> - 2014-08-01 08:46 -0700
            Re: Can't receive mail with a POP account with Yosemite Jolly Roger <jollyroger@pobox.com> - 2014-08-01 15:48 +0000
            Re: Can't receive mail with a POP account with Yosemite Lewis <g.kreme@gmail.com.dontsendmecopies> - 2014-08-02 00:40 +0000
              Re: Can't receive mail with a POP account with Yosemite MartinC <noreply@nospam.invalid> - 2014-08-02 12:57 +0200
                Re: Can't receive mail with a POP account with Yosemite nospam <nospam@nospam.invalid> - 2014-08-02 07:04 -0400
                  Re: Can't receive mail with a POP account with Yosemite MartinC <noreply@nospam.invalid> - 2014-08-02 13:42 +0200
                    Re: Can't receive mail with a POP account with Yosemite Lewis <g.kreme@gmail.com.dontsendmecopies> - 2014-08-02 12:52 +0000
                      Re: Can't receive mail with a POP account with Yosemite nospam <nospam@nospam.invalid> - 2014-08-02 09:00 -0400
                    Re: Can't receive mail with a POP account with Yosemite Jolly Roger <jollyroger@pobox.com> - 2014-08-02 13:36 +0000
                    Re: Can't receive mail with a POP account with Yosemite Barry Margolin <barmar@alum.mit.edu> - 2014-08-02 13:48 -0400
                      Re: Can't receive mail with a POP account with Yosemite dorayme <do_ray_me@bigpond.com> - 2014-08-03 08:43 +1000
                Re: Can't receive mail with a POP account with Yosemite Lewis <g.kreme@gmail.com.dontsendmecopies> - 2014-08-02 12:48 +0000
                  Re: Can't receive mail with a POP account with Yosemite MartinC <noreply@nospam.invalid> - 2014-08-02 15:37 +0200

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#23782 — Can't receive mail with a POP account with Yosemite

I have another domain that accesses a POP3 server.  I can't receive
mail from that account, running Yosemite; I can receive mail from that
account on my iPad and iPhone (iOS 7.1.2).  I've checked and
double-checked the password.

It's only this one account; I can receive mail from another POP3 server
at a different domain.

Any relevant suggestions?

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#23783

Michelle Steiner <michelle@michelle.org> wrote:

> I have another domain that accesses a POP3 server.  I can't receive
> mail from that account, running Yosemite; I can receive mail from that
> account on my iPad and iPhone (iOS 7.1.2).  I've checked and
> double-checked the password.
> 
> It's only this one account; I can receive mail from another POP3 server
> at a different domain.
> 
> Any relevant suggestions?

Assuming Yosemite's Mail has the same diagnostic features as earlier
versions (I haven't looked), go to the Window menu, choose Connection
Doctor, click the Show Detail button, then the Check Again button. The
output in the panel at the bottom has details of the connection with all
servers, but they are interleaved so you need to look for matching
socket/thread values to string together communication with a particular
server. (You can copy the text out and paste it into something else like
TextWrangler for easier browsing.)

Passwords are not displayed in the text, but other information like
account names and server names are visible, so you may prefer not to
post it publically in raw form.

That might provide clues as to why this particular POP3 account is not
working.

-- 
David Empson
dempson@actrix.gen.nz

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#23785

In article <1lplph4.1aa6riw3b6xzeN%dempson@actrix.gen.nz>, David Empson
<dempson@actrix.gen.nz> wrote:

> Assuming Yosemite's Mail has the same diagnostic features as earlier
> versions (I haven't looked), go to the Window menu, choose Connection
> Doctor, click the Show Detail button, then the Check Again button. The
> output in the panel at the bottom has details of the connection with all
> servers, but they are interleaved so you need to look for matching
> socket/thread values to string together communication with a particular
> server. (You can copy the text out and paste it into something else like
> TextWrangler for easier browsing.)
> 
> Passwords are not displayed in the text, but other information like
> account names and server names are visible, so you may prefer not to
> post it publically in raw form.
> 
> That might provide clues as to why this particular POP3 account is not
> working.

There's just too much there for me to winnow out what is relevant.

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#23787

Michelle Steiner <michelle@michelle.org> wrote:

> In article <1lplph4.1aa6riw3b6xzeN%dempson@actrix.gen.nz>, David Empson
> <dempson@actrix.gen.nz> wrote:
> 
> > Assuming Yosemite's Mail has the same diagnostic features as earlier
> > versions (I haven't looked), go to the Window menu, choose Connection
> > Doctor, click the Show Detail button, then the Check Again button. The
> > output in the panel at the bottom has details of the connection with all
> > servers, but they are interleaved so you need to look for matching
> > socket/thread values to string together communication with a particular
> > server. (You can copy the text out and paste it into something else like
> > TextWrangler for easier browsing.)
> > 
> > Passwords are not displayed in the text, but other information like
> > account names and server names are visible, so you may prefer not to
> > post it publically in raw form.
> > 
> > That might provide clues as to why this particular POP3 account is not
> > working.
> 
> There's just too much there for me to winnow out what is relevant.

Here is a better method, which was new in Mavericks so I hadn't tried it
yet. At the bottom of the Connection Doctor window check the "Log
Connection Activity" option, then click "Check Again", then uncheck "Log
Connection Activity", then click "Show Logs", which opens Mail's Logs
folder in Finder. (The "Show Detail" state doesn't matter.)

This separates out the communication dialogue with each server into a
separate log file, each of which has a name starting with a UUID, then a
hyphen, then the server domain name, ending with ".txt". If you leave
logging enabled, they will keep accumulating subsequent connections.

Look for a file with a name ending with the domain name of the offending
mail server, then open that in your favourite text editor.

The important details:

Lines showing actions taken by Mail start with an action description,
then a date and time, host, port, socket and thread fields.

Other non-blank lines are either text written to or read from the
server. The direction can be identfied by whether they follow a READ or
WROTE action line.

What you should see is this pattern:

INITIATING CONNECTION

CONNECTED

READ, showing the initial prompt from the server.

WROTE, showing the first POP3 command sent to the server. This is
probably CAPA, which asks for server capabilities.

READ, showing the capability list, ending with a "." line.

WROTE, sending the USER command.

READ, showing the response to that command.

WROTE, sending the PASS command (assuming the simplest protocol
variant).

READ, showing the response to that command. If the username and password
were accepted, this should start with "+OK".

WROTE, sending the QUIT command.

READ, showing the response to that command.


If something is going wrong, it may fail to connect at all (in which
case you won't get a CONNECTED), or one of the early messages READ from
the server may indicate the problem. Mail should be showing some kind of
error message if it fails to connect, but who knows what new bugs have
been introduced in Mail for Yosemite.

You can delete the log files once you've finished investigating this.

-- 
David Empson
dempson@actrix.gen.nz

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#23788

In article <1lply2v.1mjc5fa8wj48aN%dempson@actrix.gen.nz>, David Empson
<dempson@actrix.gen.nz> wrote:

> Here is a better method, which was new in Mavericks so I hadn't tried it
> yet. At the bottom of the Connection Doctor window check the "Log
> Connection Activity" option, then click "Check Again", then uncheck "Log
> Connection Activity", then click "Show Logs", which opens Mail's Logs
> folder in Finder.

Here is the result; I replaced the name of domain with "placeholder". 
It says "wrong password", but I know that it is the correct password.

INITIATING CONNECTION Jul 30 00:19:23.242 host:mail.placeholder.com --
port:995 -- socket:0x0 -- thread:0x610000469880

CONNECTED Jul 30 00:19:23.440 [kCFStreamSocketSecurityLevelTLSv1_0] --
host:mail.placeholder.com -- port:995 -- socket:0x6080006a2d60 --
thread:0x610000469880

READ Jul 30 00:19:23.472 [kCFStreamSocketSecurityLevelTLSv1_0] --
host:mail.placeholder.com -- port:995 -- socket:0x6080006a2d60 --
thread:0x610000469880
+OK <421.1406704763@pop.secureserver.net>

WROTE Jul 30 00:19:23.475 [kCFStreamSocketSecurityLevelTLSv1_0] --
host:mail.placeholder.com -- port:995 -- socket:0x6080006a2d60 --
thread:0x610000469880
CAPA

READ Jul 30 00:19:23.508 [kCFStreamSocketSecurityLevelTLSv1_0] --
host:mail.placeholder.com -- port:995 -- socket:0x6080006a2d60 --
thread:0x610000469880
-ERR authorization first

WROTE Jul 30 00:19:23.509 [kCFStreamSocketSecurityLevelTLSv1_0] --
host:mail.placeholder.com -- port:995 -- socket:0x6080006a2d60 --
thread:0x610000469880
APOP michelle@placeholder.com 738fc6587a45a10d411867f34f4df289

READ Jul 30 00:19:23.596 [kCFStreamSocketSecurityLevelTLSv1_0] --
host:mail.placeholder.com -- port:995 -- socket:0x6080006a2d60 --
thread:0x610000469880
warning: auth_error: authorization failed (authorization failed wrong
password)

READ Jul 30 00:19:23.628 [kCFStreamSocketSecurityLevelTLSv1_0] --
host:mail.placeholder.com -- port:995 -- socket:0x6080006a2d60 --
thread:0x610000469880
-ERR authorization failed  Check your server settings.

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#23789

In comp.sys.mac.system Michelle Steiner <michelle@michelle.org> wrote:

> Here is the result; I replaced the name of domain with "placeholder". 

> +OK <421.1406704763@pop.secureserver.net>

You almost changed it.

Best advice I can give is turn off the SSL on that account and try it
plain on port 110.

If it seems to work, go back and turn the SSL back on. Then see what
happens.

It could be a cert issue with Yosemite that connection doctor is reporting
back a password issue, but it's not.

-bruce
bje@ripco.com

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#23791

On 2014-07-30, Bruce Esquibel <bje@ripco.com> wrote:
> In comp.sys.mac.system Michelle Steiner <michelle@michelle.org> wrote:
>
>> Here is the result; I replaced the name of domain with "placeholder". 
>
>> +OK <421.1406704763@pop.secureserver.net>
>
> You almost changed it.
>
> Best advice I can give is turn off the SSL on that account and try it
> plain on port 110.
>
> If it seems to work, go back and turn the SSL back on. Then see what
> happens.
>
> It could be a cert issue with Yosemite that connection doctor is reporting
> back a password issue, but it's not.

Yeah, but don't leave SSL turned off, as that will reduce the security
of your email transmissions. 

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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#23793

In article <lrao10$n2n$1@remote5bge0.ripco.com>, Bruce Esquibel
<bje@ripco.com> wrote:

> > Here is the result; I replaced the name of domain with "placeholder". 
> 
> > +OK <421.1406704763@pop.secureserver.net>
> 
> You almost changed it.

That's not my domain; it's one of GoDaddy's domains.

> Best advice I can give is turn off the SSL on that account and try it
> plain on port 110.

Didn't help.  *sigh*

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#23790

On 2014-07-30, Michelle Steiner <michelle@michelle.org> wrote:
> In article <1lply2v.1mjc5fa8wj48aN%dempson@actrix.gen.nz>, David Empson
><dempson@actrix.gen.nz> wrote:
>
>> Here is a better method, which was new in Mavericks so I hadn't tried it
>> yet. At the bottom of the Connection Doctor window check the "Log
>> Connection Activity" option, then click "Check Again", then uncheck "Log
>> Connection Activity", then click "Show Logs", which opens Mail's Logs
>> folder in Finder.
>
> Here is the result; I replaced the name of domain with "placeholder". 
> It says "wrong password", but I know that it is the correct password.
>
> INITIATING CONNECTION Jul 30 00:19:23.242 host:mail.placeholder.com --
> port:995 -- socket:0x0 -- thread:0x610000469880
>
> CONNECTED Jul 30 00:19:23.440 [kCFStreamSocketSecurityLevelTLSv1_0] --
> host:mail.placeholder.com -- port:995 -- socket:0x6080006a2d60 --
> thread:0x610000469880
>
> READ Jul 30 00:19:23.472 [kCFStreamSocketSecurityLevelTLSv1_0] --
> host:mail.placeholder.com -- port:995 -- socket:0x6080006a2d60 --
> thread:0x610000469880
> +OK <421.1406704763@pop.secureserver.net>
>
> WROTE Jul 30 00:19:23.475 [kCFStreamSocketSecurityLevelTLSv1_0] --
> host:mail.placeholder.com -- port:995 -- socket:0x6080006a2d60 --
> thread:0x610000469880
> CAPA
>
> READ Jul 30 00:19:23.508 [kCFStreamSocketSecurityLevelTLSv1_0] --
> host:mail.placeholder.com -- port:995 -- socket:0x6080006a2d60 --
> thread:0x610000469880
> -ERR authorization first
>
> WROTE Jul 30 00:19:23.509 [kCFStreamSocketSecurityLevelTLSv1_0] --
> host:mail.placeholder.com -- port:995 -- socket:0x6080006a2d60 --
> thread:0x610000469880
> APOP michelle@placeholder.com 738fc6587a45a10d411867f34f4df289
>
> READ Jul 30 00:19:23.596 [kCFStreamSocketSecurityLevelTLSv1_0] --
> host:mail.placeholder.com -- port:995 -- socket:0x6080006a2d60 --
> thread:0x610000469880
> warning: auth_error: authorization failed (authorization failed wrong
> password)
>
> READ Jul 30 00:19:23.628 [kCFStreamSocketSecurityLevelTLSv1_0] --
> host:mail.placeholder.com -- port:995 -- socket:0x6080006a2d60 --
> thread:0x610000469880
> -ERR authorization failed  Check your server settings.

The email server says you supplied the incorrect password.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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#23794

In article <c3s8uvFhmuU1@mid.individual.net>, Jolly Roger
<jollyroger@pobox.com> wrote:

> The email server says you supplied the incorrect password.

Yes, I know that's what it says, but I know that I supplied the correct
one.

[toc] | [prev] | [next] | [standalone]

#23797

["Followup-To:" header set to comp.sys.mac.apps.]
On 2014-07-30, Michelle Steiner <michelle@michelle.org> wrote:
> In article <c3s8uvFhmuU1@mid.individual.net>, Jolly Roger
><jollyroger@pobox.com> wrote:
>
>> The email server says you supplied the incorrect password.
>
> Yes, I know that's what it says, but I know that I supplied the correct
> one.

Not according to the log you listed.

Have you tried contacting your email service provider for assistance?
Surely they can tell you which settings you should be using.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

[toc] | [prev] | [next] | [standalone]

#23798

In article <c3sh36F287aU2@mid.individual.net>, Jolly Roger
<jollyroger@pobox.com> wrote:

> ["Followup-To:" header set to comp.sys.mac.apps.]
> On 2014-07-30, Michelle Steiner <michelle@michelle.org> wrote:
> > In article <c3s8uvFhmuU1@mid.individual.net>, Jolly Roger
> ><jollyroger@pobox.com> wrote:
> >
> >> The email server says you supplied the incorrect password.
> >
> > Yes, I know that's what it says, but I know that I supplied the correct
> > one.
> 
> Not according to the log you listed.

I know; that's what is so puzzling.  Before writing to these groups
about this problem, I changed the password for the server, and then
changed it on all three of my devices (iMac, iPad, and iPhone); I wrote
the password on paper and then copied it to each device.  So I know
that I'm using the correct password.

> Have you tried contacting your email service provider for assistance?
> Surely they can tell you which settings you should be using.

No I haven't because I'm using the same settings on all three devices.

[toc] | [prev] | [next] | [standalone]

#23801

On 2014-07-30, Michelle Steiner <michelle@michelle.org> wrote:
> In article <c3sh36F287aU2@mid.individual.net>, Jolly Roger
><jollyroger@pobox.com> wrote:
>
>> ["Followup-To:" header set to comp.sys.mac.apps.]
>> On 2014-07-30, Michelle Steiner <michelle@michelle.org> wrote:
>> > In article <c3s8uvFhmuU1@mid.individual.net>, Jolly Roger
>> ><jollyroger@pobox.com> wrote:
>> >
>> >> The email server says you supplied the incorrect password.
>> >
>> > Yes, I know that's what it says, but I know that I supplied the correct
>> > one.
>> 
>> Not according to the log you listed.
>
> I know; that's what is so puzzling.  Before writing to these groups
> about this problem, I changed the password for the server, and then
> changed it on all three of my devices (iMac, iPad, and iPhone); I wrote
> the password on paper and then copied it to each device.  So I know
> that I'm using the correct password.
>
>> Have you tried contacting your email service provider for assistance?
>> Surely they can tell you which settings you should be using.
>
> No I haven't because I'm using the same settings on all three devices.

I think the fact that Mail says it is using APOP and the password is
incorrect points to settings not being correct. Could it be you have
multiple Mail accounts configured for this server, and the log messages
are actually from a duplicate account rather than the one you happen to
be looking at in Mail Preferences > Accounts?

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

[toc] | [prev] | [next] | [standalone]

#23803

In article <c3sq63F45r9U2@mid.individual.net>, Jolly Roger
<jollyroger@pobox.com> wrote:

> >> Have you tried contacting your email service provider for assistance?
> >> Surely they can tell you which settings you should be using.
> >
> > No I haven't because I'm using the same settings on all three devices.
> 
> I think the fact that Mail says it is using APOP and the password is
> incorrect points to settings not being correct. Could it be you have
> multiple Mail accounts configured for this server, and the log messages
> are actually from a duplicate account rather than the one you happen to
> be looking at in Mail Preferences > Accounts?

I am using multiple accounts, but only this one for this server; the
other accounts are with other servers.

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#23805

In article <c3sq63F45r9U2@mid.individual.net>,
 Jolly Roger <jollyroger@pobox.com> wrote:

> On 2014-07-30, Michelle Steiner <michelle@michelle.org> wrote:
> > In article <c3sh36F287aU2@mid.individual.net>, Jolly Roger
> ><jollyroger@pobox.com> wrote:
> >
> >> ["Followup-To:" header set to comp.sys.mac.apps.]
> >> On 2014-07-30, Michelle Steiner <michelle@michelle.org> wrote:
> >> > In article <c3s8uvFhmuU1@mid.individual.net>, Jolly Roger
> >> ><jollyroger@pobox.com> wrote:
> >> >
> >> >> The email server says you supplied the incorrect password.
> >> >
> >> > Yes, I know that's what it says, but I know that I supplied the correct
> >> > one.
> >> 
> >> Not according to the log you listed.
> >
> > I know; that's what is so puzzling.  Before writing to these groups
> > about this problem, I changed the password for the server, and then
> > changed it on all three of my devices (iMac, iPad, and iPhone); I wrote
> > the password on paper and then copied it to each device.  So I know
> > that I'm using the correct password.
> >
> >> Have you tried contacting your email service provider for assistance?
> >> Surely they can tell you which settings you should be using.
> >
> > No I haven't because I'm using the same settings on all three devices.
> 
> I think the fact that Mail says it is using APOP and the password is
> incorrect points to settings not being correct. Could it be you have
> multiple Mail accounts configured for this server, and the log messages
> are actually from a duplicate account rather than the one you happen to
> be looking at in Mail Preferences > Accounts?

It looks like Mail uses APOP whenever the POP server indicates that it 
supports this. According to RFC 1460, the server indicates this ability 
by including <process-ID.clock@hostname> in the initial greeting banner.

If you look at the two log files Michelle sent, the one from the server 
she's having a problem with sends this greeting banner:

+OK <421.1406704763@pop.secureserver.net>

while the one that works OK sends:

+OK fed1rmfepo101 InterMail POP3 server ready.

The first one indicates that APOP is supported.

-- 
Barry Margolin, barmar@alum.mit.edu
Arlington, MA
*** PLEASE post questions in newsgroups, not directly to me ***

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#23807

In article <barmar-AE3ED9.16273630072014@news.eternal-september.org>,
Barry Margolin <barmar@alum.mit.edu> wrote:

> It looks like Mail uses APOP whenever the POP server indicates that it 
> supports this. According to RFC 1460, the server indicates this ability 
> by including <process-ID.clock@hostname> in the initial greeting banner.
> 
> If you look at the two log files Michelle sent, the one from the server 
> she's having a problem with sends this greeting banner:
> 
> +OK <421.1406704763@pop.secureserver.net>
> 
> while the one that works OK sends:
> 
> +OK fed1rmfepo101 InterMail POP3 server ready.
> 
> The first one indicates that APOP is supported.

Is there anything that I can do at this end to fix the problem?

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#23808

In article <300720141335503522%michelle@michelle.org>,
 Michelle Steiner <michelle@michelle.org> wrote:

> In article <barmar-AE3ED9.16273630072014@news.eternal-september.org>,
> Barry Margolin <barmar@alum.mit.edu> wrote:
> 
> > It looks like Mail uses APOP whenever the POP server indicates that it 
> > supports this. According to RFC 1460, the server indicates this ability 
> > by including <process-ID.clock@hostname> in the initial greeting banner.
> > 
> > If you look at the two log files Michelle sent, the one from the server 
> > she's having a problem with sends this greeting banner:
> > 
> > +OK <421.1406704763@pop.secureserver.net>
> > 
> > while the one that works OK sends:
> > 
> > +OK fed1rmfepo101 InterMail POP3 server ready.
> > 
> > The first one indicates that APOP is supported.
> 
> Is there anything that I can do at this end to fix the problem?

If there aren't relevant choices in the Account preferences, probably 
not.

If this just started with Yosemite, I guess you should report it to 
Apple. This is the whole point of being a beta tester, right? You're 
expecting problems, so you can report them to Apple and they can fix 
them before the official release.

Maybe there's a hidden preference that you can change with "defaults 
write" -- that will probably have to come from Apple if it's something 
new.

-- 
Barry Margolin, barmar@alum.mit.edu
Arlington, MA
*** PLEASE post questions in newsgroups, not directly to me ***

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#23809

In article <barmar-369D46.16414330072014@news.eternal-september.org>,
Barry Margolin <barmar@alum.mit.edu> wrote:

> > > It looks like Mail uses APOP whenever the POP server indicates that it 
> > > supports this. According to RFC 1460, the server indicates this ability 
> > > by including <process-ID.clock@hostname> in the initial greeting banner.
> > > 
> > > If you look at the two log files Michelle sent, the one from the server 
> > > she's having a problem with sends this greeting banner:
> > > 
> > > +OK <421.1406704763@pop.secureserver.net>
> > > 
> > > while the one that works OK sends:
> > > 
> > > +OK fed1rmfepo101 InterMail POP3 server ready.
> > > 
> > > The first one indicates that APOP is supported.
> > 
> > Is there anything that I can do at this end to fix the problem?
> 
> If there aren't relevant choices in the Account preferences, probably 
> not.
> 
> If this just started with Yosemite, I guess you should report it to 
> Apple. This is the whole point of being a beta tester, right? You're 
> expecting problems, so you can report them to Apple and they can fix 
> them before the official release.

That's what I figured.

> Maybe there's a hidden preference that you can change with "defaults 
> write" -- that will probably have to come from Apple if it's something 
> new.

*nod*  I'll check the usual suspects.

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#23815

On 2014-07-30, Barry Margolin <barmar@alum.mit.edu> wrote:
>
> If this just started with Yosemite, I guess you should report it to 
> Apple. This is the whole point of being a beta tester, right? You're 
> expecting problems, so you can report them to Apple and they can fix 
> them before the official release.

What would this bug report be, though - that Mail should not be using
APOP? To me it seems this is working as designed, and the real issue is
that the *server* is not accepting authentication properly, no?

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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#23832

In article <c3tfmbF8g57U4@mid.individual.net>,
 Jolly Roger <jollyroger@pobox.com> wrote:

> On 2014-07-30, Barry Margolin <barmar@alum.mit.edu> wrote:
> >
> > If this just started with Yosemite, I guess you should report it to 
> > Apple. This is the whole point of being a beta tester, right? You're 
> > expecting problems, so you can report them to Apple and they can fix 
> > them before the official release.
> 
> What would this bug report be, though - that Mail should not be using
> APOP? To me it seems this is working as designed, and the real issue is
> that the *server* is not accepting authentication properly, no?

I don't have Yosemite, but in Snow Leopard, Password and APOP are 
separate choices in the Authentication menu. If the APOP option is gone, 
then you can submit a feature request that they add it back. If it's 
still there, but she hasn't chosen it, the bug would be that it uses a 
different authentication mechanism than the one you configured.

It may be working as designed, but the design could be wrong. If 3+3 
returns 5, it doesn't become correct just because you document it in the 
processor manual.

-- 
Barry Margolin, barmar@alum.mit.edu
Arlington, MA
*** PLEASE post questions in newsgroups, not directly to me ***

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