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Canon scanner and Mavericks

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  Canon scanner and Mavericks pfj@doesn't.exist.com (Peter James) - 2014-02-03 07:40 +0000
    Re: Canon scanner and Mavericks David Kennedy <davidkennedy@nospamherethankyou.invalid> - 2014-02-03 08:05 +0000
      Re: Canon scanner and Mavericks Graham J <graham@invalid> - 2014-02-03 08:08 +0000
        Re: Canon scanner and Mavericks pfj@doesn't.exist.com (Peter James) - 2014-02-03 11:42 +0000
        Re: Canon scanner and Mavericks PhillipJones <pjonescet@comcast.net> - 2014-02-03 10:19 -0500
          Re: Canon scanner and Mavericks Jolly Roger <jollyroger@pobox.com> - 2014-02-03 15:23 +0000
            Re: Canon scanner and Mavericks PhillipJones <pjonescet@comcast.net> - 2014-02-03 12:51 -0500
              Re: Canon scanner and Mavericks Michael Vilain <vilain@NOspamcop.net> - 2014-02-03 13:20 -0800
          Re: Canon scanner and Mavericks Davoud <star@sky.net> - 2014-02-03 12:48 -0500
    Re: Canon scanner and Mavericks nemo@erewhon.invalid (John Hill) - 2014-02-03 08:23 +0000
      Re: Canon scanner and Mavericks snipe@spambin.fsnet.co.uk (Sn!pe) - 2014-02-03 08:53 +0000
      Re: Canon scanner and Mavericks SM <info@that.sundog.co.uk> - 2014-02-03 09:59 +0000
    Re: Canon scanner and Mavericks Lewis <g.kreme@gmail.com.dontsendmecopies> - 2014-02-03 13:51 +0000
    Re: Canon scanner and Mavericks Jolly Roger <jollyroger@pobox.com> - 2014-02-03 14:01 +0000
      Re: Canon scanner and Mavericks pfj@doesn't.exist.com (Peter James) - 2014-02-04 10:40 +0000
        Re: Canon scanner and Mavericks Jolly Roger <jollyroger@pobox.com> - 2014-02-04 15:06 +0000
          Re: Canon scanner and Mavericks pfj@doesn't.exist.com (Peter James) - 2014-02-04 19:06 +0000
            Re: Canon scanner and Mavericks Jolly Roger <jollyroger@pobox.com> - 2014-02-04 21:35 +0000
              Re: Canon scanner and Mavericks peter@pfjames.co.uk (Peter James) - 2014-02-05 14:40 +0000
                Re: Canon scanner and Mavericks Jolly Roger <jollyroger@pobox.com> - 2014-02-05 14:58 +0000
                  Re: Canon scanner and Mavericks pfj@doesn't.exist.com (Peter James) - 2014-02-05 19:40 +0000
                    Re: Canon scanner and Mavericks Jolly Roger <jollyroger@pobox.com> - 2014-02-05 20:02 +0000
                Re: Canon scanner and Mavericks Davoud <star@sky.net> - 2014-02-05 17:35 -0500
                  Re: Canon scanner and Mavericks pfj@doesn't.exist.com (Peter James) - 2014-02-06 07:37 +0000
                    Re: Canon scanner and Mavericks Jolly Roger <jollyroger@pobox.com> - 2014-02-06 16:15 +0000
                      Re: Canon scanner and Mavericks pfj@doesn't.exist.com (Peter James) - 2014-02-07 07:15 +0000
                        Re: Canon scanner and Mavericks Jolly Roger <jollyroger@pobox.com> - 2014-02-07 16:24 +0000
                          Re: Canon scanner and Mavericks pfj@doesn't.exist.com (Peter James) - 2014-02-07 17:32 +0000
                            Re: Canon scanner and Mavericks Jolly Roger <jollyroger@pobox.com> - 2014-02-07 17:59 +0000
                        Re: Canon scanner and Mavericks snipe@spambin.fsnet.co.uk (Sn!pe) - 2014-02-07 21:35 +0000
                          Re: Canon scanner and Mavericks pfj@doesn't.exist.com (Peter James) - 2014-02-08 07:50 +0000
      Re: Canon scanner and Mavericks pfj@doesn't.exist.com (Peter James) - 2014-02-05 12:13 +0000
        Re: Canon scanner and Mavericks Jolly Roger <jollyroger@pobox.com> - 2014-02-05 14:05 +0000
          Re: Canon scanner and Mavericks claudel@sonic.net (Claude V. Lucas) - 2014-02-05 14:52 +0000
          Re: Canon scanner and Mavericks Fred Moore <fmoore@gcfn.org> - 2014-02-07 14:44 -0500
    Re: Canon scanner and Mavericks me@home.spamsucks.ca (Király) - 2014-02-03 15:57 +0000
    Re: Canon scanner and Mavericks Alan Browne <alan.browne@FreelunchVideotron.ca> - 2014-02-03 17:35 -0500
      Re: Canon scanner and Mavericks Lloyd  E Parsons <lloydp21@live.com> - 2014-02-04 09:19 -0600
        Re: Canon scanner and Mavericks Alan Browne <alan.browne@FreelunchVideotron.ca> - 2014-02-05 21:09 -0500
      Re: Canon scanner and Mavericks Savageduck <savageduck1@{REMOVESPAM}me.com> - 2014-02-04 08:30 -0800
        Re: Canon scanner and Mavericks android <here@there.was> - 2014-02-05 21:23 +0100
          Re: Canon scanner and Mavericks Savageduck <savageduck1@{REMOVESPAM}me.com> - 2014-02-05 18:02 -0800
            Re: Canon scanner and Mavericks android <here@there.was> - 2014-02-06 05:59 +0100
              Re: Canon scanner and Mavericks android <here@there.was> - 2014-02-06 06:33 +0100
            Re: Canon scanner and Mavericks Lewis <g.kreme@gmail.com.dontsendmecopies> - 2014-02-06 13:43 +0000
              Re: Canon scanner and Mavericks android <here@there.was> - 2014-02-06 16:16 +0100
                Re: Canon scanner and Mavericks Lewis <g.kreme@gmail.com.dontsendmecopies> - 2014-02-07 04:29 +0000
              Re: Canon scanner and Mavericks Alan Browne <alan.browne@FreelunchVideotron.ca> - 2014-02-08 10:23 -0500
    Re: Canon scanner and Mavericks ampersand@RhEyMpOnVoEtTiHsImS.co.uk (Martin S Taylor) - 2014-02-10 13:58 +0000
    Re: Canon scanner and Mavericks gtr <xxx@yyy.zzz> - 2014-02-10 09:39 -0800
      Re: Canon scanner and Mavericks Ed Anson <EdAnson@comcast.net> - 2014-02-10 19:18 -0500
        Re: Canon scanner and Mavericks gtr <xxx@yyy.zzz> - 2014-02-11 16:17 -0800
          Re: Canon scanner and Mavericks Alan Browne <alan.browne@FreelunchVideotron.ca> - 2014-02-12 17:02 -0500
            Re: Canon scanner and Mavericks gtr <xxx@yyy.zzz> - 2014-02-12 16:33 -0800
            Re: Canon scanner and Mavericks Savageduck <savageduck1@{REMOVESPAM}me.com> - 2014-02-12 19:24 -0800
              Re: Canon scanner and Mavericks Alan Browne <alan.browne@FreelunchVideotron.ca> - 2014-02-13 16:55 -0500
      Re: Canon scanner and Mavericks Michael Vilain <vilain@NOspamcop.net> - 2014-02-10 21:10 -0800
        Re: Canon scanner and Mavericks gtr <xxx@yyy.zzz> - 2014-02-11 16:18 -0800
      Re: Canon scanner and Mavericks Alan Browne <alan.browne@FreelunchVideotron.ca> - 2014-02-11 18:12 -0500
        Re: Canon scanner and Mavericks arkay <arkay@qsl.net> - 2014-02-25 21:15 -0600
      Re: Canon scanner and Mavericks Ian McCall <ian@eruvia.org> - 2014-02-13 18:58 +0000
    Re: Canon scanner and Mavericks meerec@gmail.com - 2014-03-14 16:20 -0700

Page 1 of 4  [1] 2 3 4  Next page →

#20862 — Canon scanner and Mavericks

I am running an iMac with a 3.33GHz Core 2 duo processor, 8 gig memory
and a CanonLide 200 scanner.  All software is up to date from Apple and
Canon.

I'm having terrible problems with the scanner not working or working
intermittently.

Very often in attempting to scan using preview or Image Capture I'm told
that there is no scanner connected, even when the scanner is shown in
System Preferences.
I did manage to get the scanner working via Photoshop Elements for a
while, but that has stopped now.  Elements tells me there is no scanner
present.  

After a previous appeal for help on this NG I downloaded VueScan only to
be told by VueScan there was no scanner connected, even though Prefs
showed that there was.

I have in the past few months done the following:

1  Updated all software both Canon and Apple.

2  Removed all traces of Canon software from the system and rebooted and
updated Canon drivers yet again.

3  Changed the UBS lead twice

4  Appealed for help from Canon and changed all software yet again.

5  Downloaded VueScan.

The result of all of the above was either the scanner wouldn't work or
works intermittently.

I do have Windows 7 installed on a boot partition run by BootCamp.  The
scanner works perfectly under W7 even to the point of working Canon's
proprietary interface which never did work on the Mac.

Unfortunately I need the scanner to work under OS as I only have the Mac
version of Elements installed and the Mac version of Family History.

I am inclined to ditch the Canon and buy an Epson 370 scanner, but I am
worried that the same thing might happen with the Epson as has happened
with the Canon, i.e intermittent operation.

Can anyone throw any further light or advise me on this.
Thanks,

Peter

-- 
-
The e-mail address obviously doesn't exist.  If it's essential
that you contact me then try peterATpfjamesDOTcoDOTuk

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#20863

On 03/02/2014 07:40, Peter James wrote:
>
> Can anyone throw any further light or advise me on this.
> Thanks,
>
> Peter
>
Is it a direct connection or via wifi Peter? Does it show up with Graphic 
converter?

-- 
David Kennedy

http://www.anindianinexile.com

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#20864

David Kennedy wrote:
> On 03/02/2014 07:40, Peter James wrote:
>>
>> Can anyone throw any further light or advise me on this.
>> Thanks,
>>
>> Peter
>>
> Is it a direct connection or via wifi Peter? Does it show up with
> Graphic converter?
>
The OP wrote UBS lead which I take to mean USB lead - so direct.

-- 
Graham J

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#20869

Graham J <graham@invalid> wrote:

> David Kennedy wrote:
> > On 03/02/2014 07:40, Peter James wrote:
> >>
> >> Can anyone throw any further light or advise me on this.
> >> Thanks,
> >>
> >> Peter
> >>
> > Is it a direct connection or via wifi Peter? Does it show up with
> > Graphic converter?
> >
> The OP wrote UBS lead which I take to mean USB lead - so direct.

I don't have Graphics converter, so can't  tell you.  Obviously I meant
to type USB lead.  Typing going to the dogs.

Peter
-- 
-
The e-mail address obviously doesn't exist.  If it's essential
that you contact me then try peterATpfjamesDOTcoDOTuk

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#20875

Graham J wrote:
> David Kennedy wrote:
>> On 03/02/2014 07:40, Peter James wrote:
>>>
>>> Can anyone throw any further light or advise me on this.
>>> Thanks,
>>>
>>> Peter
>>>
>> Is it a direct connection or via wifi Peter? Does it show up with
>> Graphic converter?
>>
> The OP wrote UBS lead which I take to mean USB lead - so direct.
>
I would suggest him buy a new USB cable install it and throw the other 
away. They do go bad even if they are not moved.

-- 
Phillip M. Jones, C.E.T.      "If it's Fixed, Don't Break it"
http://www.phillipmjones.net    mailto:pjonescet@comcast.net

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#20876

On 2014-02-03, PhillipJones <pjonescet@comcast.net> wrote:
> Graham J wrote:
>> David Kennedy wrote:
>>> On 03/02/2014 07:40, Peter James wrote:
>>>>
>>>> Can anyone throw any further light or advise me on this.
>>>>
>>> Is it a direct connection or via wifi Peter? Does it show up with
>>> Graphic converter?
>>>
>> The OP wrote UBS lead which I take to mean USB lead - so direct.
>>
> I would suggest him buy a new USB cable install it and throw the other 
> away. They do go bad even if they are not moved.

What if the cable isn't the problem though? He will have wasted that
money. A better idea is to figure out what the problem is before trying
to fix it.  ; )

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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#20879

Jolly Roger wrote:
> On 2014-02-03, PhillipJones <pjonescet@comcast.net> wrote:
>> Graham J wrote:
>>> David Kennedy wrote:
>>>> On 03/02/2014 07:40, Peter James wrote:
>>>>>
>>>>> Can anyone throw any further light or advise me on this.
>>>>>
>>>> Is it a direct connection or via wifi Peter? Does it show up with
>>>> Graphic converter?
>>>>
>>> The OP wrote UBS lead which I take to mean USB lead - so direct.
>>>
>> I would suggest him buy a new USB cable install it and throw the other
>> away. They do go bad even if they are not moved.
>
> What if the cable isn't the problem though? He will have wasted that
> money. A better idea is to figure out what the problem is before trying
> to fix it.  ; )
>
If the issue is exclusively the the application he is trying to Print 
 From (Acrobat) but any other application works fine then there is an 
issue with the driver related to that application. Acrobat is notorious 
for breaking Print Drivers, for HP and other Brands.

But if regardless of what you try you don't get anything Printed at all, 
then the Cable is likely the issue. just sitting connected and not moved 
around the connections can tarnish or corrode  and stop the connection. 
Unless you can go to the pins, or more than like the connections and 
clean them, you'll need to replace the cable.

On the other hand if you upgrade your system then more than like you 
need to go to System Preferences > Printers and Scanners. Then remove 
the Printer from the list. Have the Printer & Scanner control Panel find 
the printer. Add it back and make default.
If that don't work download the latest Print Drive from Manufacturer 
then delete printer from Printer & Scanner and install new driver then 
add back in Printer Scanner. Make default printer and if asked set the 
default page size. (8.5 X 11 US letter, A4, A3. A5 or whatever) set it. 
Then try printing.
-- 
Phillip M. Jones, C.E.T.      "If it's Fixed, Don't Break it"
http://www.phillipmjones.net    mailto:pjonescet@comcast.net

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#20880

In article <lcokvq$5gp$1@news.albasani.net>,
 PhillipJones <pjonescet@comcast.net> wrote:

> Jolly Roger wrote:
> > On 2014-02-03, PhillipJones <pjonescet@comcast.net> wrote:
> >> Graham J wrote:
> >>> David Kennedy wrote:
> >>>> On 03/02/2014 07:40, Peter James wrote:
> >>>>>
> >>>>> Can anyone throw any further light or advise me on this.
> >>>>>
> >>>> Is it a direct connection or via wifi Peter? Does it show up with
> >>>> Graphic converter?
> >>>>
> >>> The OP wrote UBS lead which I take to mean USB lead - so direct.
> >>>
> >> I would suggest him buy a new USB cable install it and throw the other
> >> away. They do go bad even if they are not moved.
> >
> > What if the cable isn't the problem though? He will have wasted that
> > money. A better idea is to figure out what the problem is before trying
> > to fix it.  ; )
> >
> If the issue is exclusively the the application he is trying to Print 
>  From (Acrobat) but any other application works fine then there is an 
> issue with the driver related to that application. Acrobat is notorious 
> for breaking Print Drivers, for HP and other Brands.
> 
> But if regardless of what you try you don't get anything Printed at all, 
> then the Cable is likely the issue. just sitting connected and not moved 
> around the connections can tarnish or corrode  and stop the connection. 
> Unless you can go to the pins, or more than like the connections and 
> clean them, you'll need to replace the cable.
> 
> On the other hand if you upgrade your system then more than like you 
> need to go to System Preferences > Printers and Scanners. Then remove 
> the Printer from the list. Have the Printer & Scanner control Panel find 
> the printer. Add it back and make default.
> If that don't work download the latest Print Drive from Manufacturer 
> then delete printer from Printer & Scanner and install new driver then 
> add back in Printer Scanner. Make default printer and if asked set the 
> default page size. (8.5 X 11 US letter, A4, A3. A5 or whatever) set it. 
> Then try printing.

I have the CanoScan 8600F which has been discontinued.  The last driver 
update is Aug 2011 which is what I'm using now with 10.8.5.  The Canon 
Scanner software and VueScan both work with no problem.  So I'm guessing 
that something in Mavericks is screwing them up.  

I delayed going to 10.4 years ago because the last working driver for my 
old SCSI scanner only ran on 10.3.  If I tried to use it on 10.4, the 
system crashed.  So, I waited about a year, then upgraded but kept 10.3 
around for scanning.  Pretty soon the scanner broke outright, so I 
recycled it and got the 8600.  It's been fine ever since.

-- 
DeeDee, don't press that button!  DeeDee!  NO!  Dee...
[I filter all Goggle Groups posts, so any reply may be automatically ignored]

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#20878

PhillipJones:
> I would suggest him buy a new USB cable install it and throw the other 
> away. They do go bad even if they are not moved.

I no longer have his post, but I believe that OP said that he tried
that. Twice.

-- 
I agree with almost everything that you have said and almost everything that
you will say in your entire life.

usenet *at* davidillig dawt cawm

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#20865

Peter James <pfj@doesn't.exist.com> wrote:

> I am running an iMac with a 3.33GHz Core 2 duo processor, 8 gig memory
> and a CanonLide 200 scanner.  All software is up to date from Apple and
> Canon.
> 
> I'm having terrible problems with the scanner not working or working
> intermittently.
> 
> Very often in attempting to scan using preview or Image Capture I'm told
> that there is no scanner connected, even when the scanner is shown in
> System Preferences.
> I did manage to get the scanner working via Photoshop Elements for a
> while, but that has stopped now.  Elements tells me there is no scanner
> present.  
> 
Snip...
> 
> I am inclined to ditch the Canon and buy an Epson 370 scanner, but I am
> worried that the same thing might happen with the Epson as has happened
> with the Canon, i.e intermittent operation.
> 
> Can anyone throw any further light or advise me on this.
> Thanks,
> 
I can't throw any light on this, but I did upgrade from Snow Leopard to
Mavericks a few weeks back, only to be confronted with exactly the same
situation. The scanner was there but wasn't.

I fiddled about a bit, but was sufficiently unimpressed with Mavericks
anyway not to waste much time on it. And I've heard about similar
problems elsewhere.

I'd left myself a retrieval position (a clone of my Snow Leopard set
up), so I chickened out and went back to it.

Mine is a late 2007 iMac (just about the earliest that can go past SL)
and I'm using a Canon 5150 all-in-one.

I'd be interested to hear the experiences of others, in particular from
anyone who hasn't had these problems or has had and fixed them. Until I
can be confident that my scanner will work with Mavericks, I'm staying
put.

John.

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#20866

John Hill <nemo@erewhon.invalid> wrote:

> Peter James <pfj@doesn't.exist.com> wrote:
> 
> > I am running an iMac with a 3.33GHz Core 2 duo processor, 8 gig memory
> > and a CanonLide 200 scanner.  All software is up to date from Apple and
> > Canon.
> > 
> > I'm having terrible problems with the scanner not working or working
> > intermittently.
> > 
> > Very often in attempting to scan using preview or Image Capture I'm told
> > that there is no scanner connected, even when the scanner is shown in
> > System Preferences.
> > I did manage to get the scanner working via Photoshop Elements for a
> > while, but that has stopped now.  Elements tells me there is no scanner
> > present.  
> > 
> Snip...
> > 
> > I am inclined to ditch the Canon and buy an Epson 370 scanner, but I am
> > worried that the same thing might happen with the Epson as has happened
> > with the Canon, i.e intermittent operation.
> > 
> > Can anyone throw any further light or advise me on this.
> > Thanks,
> > 
> I can't throw any light on this, but I did upgrade from Snow Leopard to
> Mavericks a few weeks back, only to be confronted with exactly the same
> situation. The scanner was there but wasn't.
> 
> I fiddled about a bit, but was sufficiently unimpressed with Mavericks
> anyway not to waste much time on it. And I've heard about similar
> problems elsewhere.
> 
> I'd left myself a retrieval position (a clone of my Snow Leopard set
> up), so I chickened out and went back to it.
> 
> Mine is a late 2007 iMac (just about the earliest that can go past SL)
> and I'm using a Canon 5150 all-in-one.
> 
> I'd be interested to hear the experiences of others, in particular from
> anyone who hasn't had these problems or has had and fixed them. Until I
> can be confident that my scanner will work with Mavericks, I'm staying
> put.
> 
> John.

FWIW my ancient Canonoscan N656U (USB) still works fine using VueScan
8.4.77 on Mavericks 10.9.1 on my late 2009 iMac11,1 without ever having
to manually update drivers since I first bought it many years ago. 

I think I was using Snow Leopard or maybe even Leopard on a MacBook Pro
when I first bought it. 

-- 
^Ï^.      Sn!pe      <snipe@notforspam.fsnet.co.uk> 
 
My pet rock Gordon just is. 
 

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#20867

John Hill <nemo@erewhon.invalid> wrote:
> Peter James <pfj@doesn't.exist.com> wrote:
> 
>> I am running an iMac with a 3.33GHz Core 2 duo processor, 8 gig memory
>> and a CanonLide 200 scanner.  All software is up to date from Apple and
>> Canon.
>> 
>> I'm having terrible problems with the scanner not working or working
>> intermittently.
>> 
>> Very often in attempting to scan using preview or Image Capture I'm told
>> that there is no scanner connected, even when the scanner is shown in
>> System Preferences.
>> I did manage to get the scanner working via Photoshop Elements for a
>> while, but that has stopped now.  Elements tells me there is no scanner
>> present.  
>> 
> Snip...
>> 
>> I am inclined to ditch the Canon and buy an Epson 370 scanner, but I am
>> worried that the same thing might happen with the Epson as has happened
>> with the Canon, i.e intermittent operation.
>> 
>> Can anyone throw any further light or advise me on this.
>> Thanks,
>> 
> I can't throw any light on this, but I did upgrade from Snow Leopard to
> Mavericks a few weeks back, only to be confronted with exactly the same
> situation. The scanner was there but wasn't.
> 
> I fiddled about a bit, but was sufficiently unimpressed with Mavericks
> anyway not to waste much time on it. And I've heard about similar
> problems elsewhere.
> 
> I'd left myself a retrieval position (a clone of my Snow Leopard set
> up), so I chickened out and went back to it.
> 
> Mine is a late 2007 iMac (just about the earliest that can go past SL)
> and I'm using a Canon 5150 all-in-one.
> 
> I'd be interested to hear the experiences of others, in particular from
> anyone who hasn't had these problems or has had and fixed them. Until I
> can be confident that my scanner will work with Mavericks, I'm staying
> put.

I've got a Canon MX680 multi-function which is working with Mavericks. The
scanner functions work OK via Preview and  Prizmo ( an OCR program) which I
reckon both use Image Capture's controls. This is via direct USB. I can
check ethernet/wifi if that's any help.

Stuart
-- 
cut that out to reply

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#20871

In message <1lghdmf.tq1bv511uc2feN%pfj@doesn't.exist.com> 
  Peter James <pfj@doesn't.exist.com> wrote:
> I am running an iMac with a 3.33GHz Core 2 duo processor, 8 gig memory
> and a CanonLide 200 scanner.  All software is up to date from Apple and
> Canon.

I don't install software from printer companies.

> I'm having terrible problems with the scanner not working or working
> intermittently.

Image Capture works for me with any recent scanner/printer.

> Very often in attempting to scan using preview or Image Capture I'm told
> that there is no scanner connected, even when the scanner is shown in
> System Preferences.

Often Image Capture has it's sidebar 'tabs' closed. When I launch it I
get "Devices (0)", "Shared (1)" and I have to click to reveal "Shared"

> 2  Removed all traces of Canon software from the system and rebooted and
> updated Canon drivers yet again.

What happens if you don't install Canon's software?

> I am inclined to ditch the Canon and buy an Epson 370 scanner, but I am
> worried that the same thing might happen with the Epson as has happened
> with the Canon, i.e intermittent operation.

Maybe. My MFP is from Brother, and it just works.

-- 
I hate people who pronounce it "vunerable." And you can't correct them
because they're so vulnerable.

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#20872

On 2014-02-03, Peter James <pfj@doesn't.exist.com> wrote:
> I am running an iMac with a 3.33GHz Core 2 duo processor, 8 gig memory
> and a CanonLide 200 scanner.  All software is up to date from Apple and
> Canon.
>
> I'm having terrible problems with the scanner not working or working
> intermittently.
>
> Very often in attempting to scan using preview or Image Capture I'm told
> that there is no scanner connected, even when the scanner is shown in
> System Preferences.
> I did manage to get the scanner working via Photoshop Elements for a
> while, but that has stopped now.  Elements tells me there is no scanner
> present.  

Is the scanner USB cable plugged directly into the computer, or is it
plugged into a USB hub? If the cable is connected directly to
the computer, which USB port is the scanner plugged into?

Next time it tells you no scanner is connected, open
/Applications/Utilities/System Information and select USB on the sidebar
to view the USB deice connections on your computer. See if the scanner
appears in that listing.

It would also be good to know what, if any, messages are posted to the
system / console logs at the time of this problem. 

Viewing Crash, Console, and System Logs

To view logs on your computer, open /Applications/Utilities/Console.

NOTE: You cannot use the Console application to view the system log from
a non-administrative account. Instead, do this:

a. Open a terminal window.
b. Enter the command (where admin is the short name of an administrator
account): su admin
c. Supply the password to the admin account when prompted.
d. Enter the command: cat /var/log/system.log

If you enter these commands correctly, the system log will be displayed
in the terminal window.

The system log will usually give you an indication as to what is causing
startup and low-level issues, where the console log typically shows only
issues you experience after you are logged into your user account.

Feel free to post *relevant portions* (only entries that are time
stamped around the time of the occurrence) of the logs here if you need
help understanding them. We'll be glad to take a look and tell you what
we see.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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#20889

Jolly Roger <jollyroger@pobox.com> wrote:

> On 2014-02-03, Peter James <pfj@doesn't.exist.com> wrote:
> > I am running an iMac with a 3.33GHz Core 2 duo processor, 8 gig memory
> > and a CanonLide 200 scanner.  All software is up to date from Apple and
> > Canon.
> >
> > I'm having terrible problems with the scanner not working or working
> > intermittently.
> >
> > Very often in attempting to scan using preview or Image Capture I'm told
> > that there is no scanner connected, even when the scanner is shown in
> > System Preferences.
> > I did manage to get the scanner working via Photoshop Elements for a
> > while, but that has stopped now.  Elements tells me there is no scanner
> > present.  
> 
> Is the scanner USB cable plugged directly into the computer, or is it
> plugged into a USB hub? If the cable is connected directly to
> the computer, which USB port is the scanner plugged into?
System profiler shows the scanner connected to "USB HiSpeedBus".  In
case that's not specific enough it's the first slot right next to the
audio out plug
> Next time it tells you no scanner is connected, open
> /Applications/Utilities/System Information and select USB on the sidebar
> to view the USB deice connections on your computer. See if the scanner
> appears in that listing.
> 
> It would also be good to know what, if any, messages are posted to the
> system / console logs at the time of this problem. 
> 
> Viewing Crash, Console, and System Logs
> 
> To view logs on your computer, open /Applications/Utilities/Console.

I was able to extract the following entries from the System log by
logging on as root and using Console from Utilities.

Feb  1 20:20:50 Phreddes-iMac-G5TheOracle-5.local Canon IJScanner2[240]:
ERROR: Image Capture Extension went away!

Feb  2 20:16:03 Phreddes-iMac-G5TheOracle-5.local Canon IJScanner2[242]:
ERROR: Image Capture Extension went away!

Feb  2 20:16:03 Phreddes-iMac-G5TheOracle-5.local Canon IJScanner2[242]:
ERROR: Image Capture Extension went away!

Feb  4 10:14:56 Phreddes-iMac-G5TheOracle-5.local Canon IJScanner2[228]:
CGSGetNextEventRecord (Inline) connection 0xf30f, 32768 bytes
Feb  4 10:14:56 Phreddes-iMac-G5TheOracle-5.local Canon IJScanner2[228]:
shutdown_server_connections: Detaching application from window server

"Phreddes-iMac" is what I call the iMac.

Peter 
 
 

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#20891

On 2014-02-04, Peter James <pfj@doesn't.exist.com> wrote:
> Jolly Roger <jollyroger@pobox.com> wrote:
>
>> On 2014-02-03, Peter James <pfj@doesn't.exist.com> wrote:
>>>
>>> I am running an iMac with a 3.33GHz Core 2 duo processor, 8 gig
>>> memory and a CanonLide 200 scanner.  All software is up to date
>>> from Apple and Canon.
>>>
>>> I'm having terrible problems with the scanner not working or
>>> working intermittently.
>>>
>>> Very often in attempting to scan using preview or Image Capture I'm
>>> told that there is no scanner connected, even when the scanner is
>>> shown in System Preferences.  I did manage to get the scanner
>>> working via Photoshop Elements for a while, but that has stopped
>>> now.  Elements tells me there is no scanner present.  
>> 
>> Is the scanner USB cable plugged directly into the computer, or is it
>> plugged into a USB hub? If the cable is connected directly to the
>> computer, which USB port is the scanner plugged into?
>
> System profiler shows the scanner connected to "USB HiSpeedBus".  In
> case that's not specific enough it's the first slot right next to the
> audio out plug
>>
>> Next time it tells you no scanner is connected, open
>> /Applications/Utilities/System Information and select USB on the
>> sidebar to view the USB deice connections on your computer. See if
>> the scanner appears in that listing.
>> 
>> It would also be good to know what, if any, messages are posted to
>> the system / console logs at the time of this problem. 
>> 
>> Viewing Crash, Console, and System Logs
>> 
>> To view logs on your computer, open /Applications/Utilities/Console.
>
> I was able to extract the following entries from the System log by
> logging on as root and using Console from Utilities.
>
> Feb  1 20:20:50 Phreddes-iMac-G5TheOracle-5.local Canon IJScanner2[240]:
> ERROR: Image Capture Extension went away!
>
> Feb  2 20:16:03 Phreddes-iMac-G5TheOracle-5.local Canon IJScanner2[242]:
> ERROR: Image Capture Extension went away!
>
> Feb  2 20:16:03 Phreddes-iMac-G5TheOracle-5.local Canon IJScanner2[242]:
> ERROR: Image Capture Extension went away!
>
> Feb  4 10:14:56 Phreddes-iMac-G5TheOracle-5.local Canon IJScanner2[228]:
> CGSGetNextEventRecord (Inline) connection 0xf30f, 32768 bytes
> Feb  4 10:14:56 Phreddes-iMac-G5TheOracle-5.local Canon IJScanner2[228]:
> shutdown_server_connections: Detaching application from window server
>
> "Phreddes-iMac" is what I call the iMac.

That indicates a problem with the scanner driver software. 

What version Mac OS X are you running (sorry if you already mentioned it
elsewhere)?

Was the scanner listed in the USB section of the System Information
window at the time? That's important to know as well.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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#20895

Jolly Roger <jollyroger@pobox.com> wrote:

> On 2014-02-04, Peter James <pfj@doesn't.exist.com> wrote:
> > Jolly Roger <jollyroger@pobox.com> wrote:
> >
> >> On 2014-02-03, Peter James <pfj@doesn't.exist.com> wrote:
> >>>
> >>> I am running an iMac with a 3.33GHz Core 2 duo processor, 8 gig
> >>> memory and a CanonLide 200 scanner.  All software is up to date
> >>> from Apple and Canon.
> >>>
> >>> I'm having terrible problems with the scanner not working or
> >>> working intermittently.
> >>>
> >>> Very often in attempting to scan using preview or Image Capture I'm
> >>> told that there is no scanner connected, even when the scanner is
> >>> shown in System Preferences.  I did manage to get the scanner
> >>> working via Photoshop Elements for a while, but that has stopped
> >>> now.  Elements tells me there is no scanner present.  
> >> 
> >> Is the scanner USB cable plugged directly into the computer, or is it
> >> plugged into a USB hub? If the cable is connected directly to the
> >> computer, which USB port is the scanner plugged into?
> >
> > System profiler shows the scanner connected to "USB HiSpeedBus".  In
> > case that's not specific enough it's the first slot right next to the
> > audio out plug
> >>
> >> Next time it tells you no scanner is connected, open
> >> /Applications/Utilities/System Information and select USB on the
> >> sidebar to view the USB deice connections on your computer. See if
> >> the scanner appears in that listing.
> >> 
> >> It would also be good to know what, if any, messages are posted to
> >> the system / console logs at the time of this problem. 
> >> 
> >> Viewing Crash, Console, and System Logs
> >> 
> >> To view logs on your computer, open /Applications/Utilities/Console.
> >
> > I was able to extract the following entries from the System log by
> > logging on as root and using Console from Utilities.
> >
> > Feb  1 20:20:50 Phreddes-iMac-G5TheOracle-5.local Canon IJScanner2[240]:
> > ERROR: Image Capture Extension went away!
> >
> > Feb  2 20:16:03 Phreddes-iMac-G5TheOracle-5.local Canon IJScanner2[242]:
> > ERROR: Image Capture Extension went away!
> >
> > Feb  2 20:16:03 Phreddes-iMac-G5TheOracle-5.local Canon IJScanner2[242]:
> > ERROR: Image Capture Extension went away!
> >
> > Feb  4 10:14:56 Phreddes-iMac-G5TheOracle-5.local Canon IJScanner2[228]:
> > CGSGetNextEventRecord (Inline) connection 0xf30f, 32768 bytes
> > Feb  4 10:14:56 Phreddes-iMac-G5TheOracle-5.local Canon IJScanner2[228]:
> > shutdown_server_connections: Detaching application from window server
> >
> > "Phreddes-iMac" is what I call the iMac.
> 
> That indicates a problem with the scanner driver software. 
> 
> What version Mac OS X are you running (sorry if you already mentioned it
> elsewhere)?
OS X v10.9.1
> 
> Was the scanner listed in the USB section of the System Information
> window at the time? That's important to know as well.
I didn't think to check Sys Inf at the time.  I'll just have to wait
until it happens again and I'll check then.
The Canon driver was only downloaded from the Canon download site about
2 weeks ago.

Peter

-- 
-
The e-mail address obviously doesn't exist.  If it's essential
that you contact me then try peterATpfjamesDOTcoDOTuk

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#20897

On 2014-02-04, Peter James <pfj@doesn't.exist.com> wrote:
> Jolly Roger <jollyroger@pobox.com> wrote:
>> 
>> That indicates a problem with the scanner driver software. 
>> 
>> What version Mac OS X are you running (sorry if you already mentioned it
>> elsewhere)?
>
> OS X v10.9.1
>> 
>> Was the scanner listed in the USB section of the System Information
>> window at the time? That's important to know as well.
>
> I didn't think to check Sys Inf at the time.  I'll just have to wait
> until it happens again and I'll check then.
>
> The Canon driver was only downloaded from the Canon download site about
> 2 weeks ago.

Apple does include Canon drivers with the base Mac OS X install; those
may be sufficient for scanning (not sure though). You might try
uninstalling the Canon software you installed to see if the problem
persists.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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#20915

Jolly Roger <jollyroger@pobox.com> wrote:

> On 2014-02-04, Peter James <pfj@doesn't.exist.com> wrote:
> > Jolly Roger <jollyroger@pobox.com> wrote:
> >> 
> >> That indicates a problem with the scanner driver software. 
> >> 
> >> What version Mac OS X are you running (sorry if you already mentioned it
> >> elsewhere)?
> >
> > OS X v10.9.1
> >> 
> >> Was the scanner listed in the USB section of the System Information
> >> window at the time? That's important to know as well.
> >
> > I didn't think to check Sys Inf at the time.  I'll just have to wait
> > until it happens again and I'll check then.
> >
> > The Canon driver was only downloaded from the Canon download site about
> > 2 weeks ago.
> 
> Apple does include Canon drivers with the base Mac OS X install; those
> may be sufficient for scanning (not sure though). You might try
> uninstalling the Canon software you installed to see if the problem
> persists.
You seem to have hit the bulls eye with that comment.

Using "Spotllight" I went through the HD and ID'd every bit of Canon
software on it.  These I deleted, and then went into sys prefs>printers
and scanners and deleted the entry for CanonLide 200.
I then rebooted and OS X immediately found the scanner loaded its own
drivers and low and behold it all works. 

So the moral of the story is to shun Canon drivers like they carry the
black death!

I'm not crowing too soon, because I've been in this postion before.  And
if it reverts to its previous behaviour, then I'll convert the scanner
into a boat anchor and buy an Epson 370.

Thanks,

Peter

-- 
-
The e-mail address obviously doesn't exist.  If it's essential
that you contact me then try peterATpfjamesDOTcoDOTuk

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#20917

On 2014-02-05, Peter James <peter@pfjames.co.uk> wrote:
> Jolly Roger <jollyroger@pobox.com> wrote:
>
> You seem to have hit the bulls eye with that comment.
>
> Using "Spotllight" I went through the HD and ID'd every bit of Canon
> software on it.  These I deleted, and then went into sys prefs>printers
> and scanners and deleted the entry for CanonLide 200.
> I then rebooted and OS X immediately found the scanner loaded its own
> drivers and low and behold it all works. 

Try scanning again to see if it continue to work. If not, try logging
out and back in to see if it works only once after a logout / restart.
I've read reports of this online:

<https://discussions.apple.com/thread/2570203?start=0&tstart=0>

> So the moral of the story is to shun Canon drivers like they carry the
> black death!

They definitely appear to be buggy.

> I'm not crowing too soon, because I've been in this postion before.  And
> if it reverts to its previous behaviour, then I'll convert the scanner
> into a boat anchor and buy an Epson 370.

Just a word of warning: I could be wrong, but I'm pretty sure I recall
seeing similar reports with Epson drivers.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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