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Re: Everybody should read support emails

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Rich <rich@example.invalid> writes:

> Doing so allows one to see just how little knowledge of using a
> computer the general user-base has.  And as well just how much
> non-techies do not see as obvious the things we see as clearly
> obvious.

I have to say that the worst problems I've had have been with the
admins at various ISPs.  Even when I manage, with difficulty, to talk
to the actual system and network admins, I have to have diagnosed the
problem myself and spell out to them what is wrong before they can fix
it (or before I can wangle enough info from them to fix it myself).
As I'm a purely avocational techie, I don't Know Everything so it's
often onerous to do that.

Presently I have 2 ISPs.  One's contracted with a Large Corp provide
servers, connectivity etc.  The admins at Large Corp are clueless --
apparently they know how to install software correctly but very little
or nothing about how it actually works. One is a mom & pop with
servers, NOC etc. upstairs over a retail store in a small town.  The
admin only works 8/6 (not 24/7) but is clueful and even thanks me for
pointing out problems.  I only keep giving money to the former because
(whole 'nother can of worms) the telco periodically screws up access to
the mom & pop and I need the backup service.

-- 
Mike Spencer                  Nova Scotia, Canada

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Thread

Everybody should read support emails RS Wood  <rsw@therandymon.com> - 2019-03-05 21:39 -0500
  Re: Everybody should read support emails Huge <Huge@nowhere.much.invalid> - 2019-03-06 10:17 +0000
    Re: Everybody should read support emails The Real Bev <bashley101@gmail.com> - 2019-03-06 09:11 -0800
  Re: Everybody should read support emails Richard Kettlewell <invalid@invalid.invalid> - 2019-03-06 11:42 +0000
  Re: Everybody should read support emails Rich <rich@example.invalid> - 2019-03-06 14:30 +0000
    Re: Everybody should read support emails Mike Spencer <mds@bogus.nodomain.nowhere> - 2019-03-06 14:43 -0400
      Re: Everybody should read support emails Rich <rich@example.invalid> - 2019-03-06 21:36 +0000
        Re: Everybody should read support emails Huge <Huge@nowhere.much.invalid> - 2019-03-06 21:53 +0000
          Re: Everybody should read support emails kludge@panix.com (Scott Dorsey) - 2019-03-13 10:15 -0400
        Re: Everybody should read support emails Mike Spencer <mds@bogus.nodomain.nowhere> - 2019-03-06 19:22 -0400

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