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Re: Everybody should read support emails

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Huge  <usenet@huge.org.uk> wrote:
>On 2019-03-06, Rich <rich@example.invalid> wrote:
>
>> Unfortunately, the 'training' for MSCE's often seems to only consist of 
>> which set of tabs to access, and which checkboxes to turn on/turn off, 
>> within the various MSWin configuration dialog windows to achieve 
>> various end states on a windows machine.  So the result is 'clueless' 
>> admins that can't diagnose anything or make any fixes that are not 
>> already spelled out for them in a "go here, check/uncheck this" type 
>> document.
>
>*applause*
>
>(And ditto lots of people with vendor "qualifications". They have no
>idea about the fundamental principles.)

For the most part, you can't really look inside Windows systems, and as
time goes by it becomes more and more difficult to see what is going on
inside of the box.  This being the case, having real diagnostic skills
and the ability to trace through the system is actually not very useful
for most Windows admins.  

Windows admins, being forced to treat the OS as a black box, generate a huge 
matrix in their head of problems and solutions.  And they use google to find 
new ones when they need to.

Don't blame the admins for not being able to read a crash dump anymore.
Blame the vendor for not letting anyone know what the crash dump data 
really is.
--scott
-- 
"C'est un Nagra. C'est suisse, et tres, tres precis."

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Everybody should read support emails RS Wood  <rsw@therandymon.com> - 2019-03-05 21:39 -0500
  Re: Everybody should read support emails Huge <Huge@nowhere.much.invalid> - 2019-03-06 10:17 +0000
    Re: Everybody should read support emails The Real Bev <bashley101@gmail.com> - 2019-03-06 09:11 -0800
  Re: Everybody should read support emails Richard Kettlewell <invalid@invalid.invalid> - 2019-03-06 11:42 +0000
  Re: Everybody should read support emails Rich <rich@example.invalid> - 2019-03-06 14:30 +0000
    Re: Everybody should read support emails Mike Spencer <mds@bogus.nodomain.nowhere> - 2019-03-06 14:43 -0400
      Re: Everybody should read support emails Rich <rich@example.invalid> - 2019-03-06 21:36 +0000
        Re: Everybody should read support emails Huge <Huge@nowhere.much.invalid> - 2019-03-06 21:53 +0000
          Re: Everybody should read support emails kludge@panix.com (Scott Dorsey) - 2019-03-13 10:15 -0400
        Re: Everybody should read support emails Mike Spencer <mds@bogus.nodomain.nowhere> - 2019-03-06 19:22 -0400

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