Groups > aus.computers > #62083

Re: Amaysim

From	"Rod Speed" <rod.speed.aaa@gmail.com>
Newsgroups	aus.computers, aus.comms, aus.legal
Subject	Re: Amaysim
Date	2017-11-06 15:46 +1100
Message-ID	<f6a7q6Fag7uU1@mid.individual.net> (permalink)
References	<f69lngF6qseU3@mid.individual.net> <otofj9$1b9a$1@gioia.aioe.org> <f69v1sF8pbcU1@mid.individual.net> <f6a3r8F9nr6U1@mid.individual.net> <f6a4f0F9ovrU2@mid.individual.net>

Cross-posted to 3 groups.

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"felix" <felix@real_felix.invalid> wrote in message 
news:f6a4f0F9ovrU2@mid.individual.net...
> On 6/11/2017 2:39 PM, Rod Speed wrote:
>>
>>
>> "felix" <felix@real_felix.invalid> wrote in message 
>> news:f69v1sF8pbcU1@mid.individual.net...
>>> On 6/11/2017 12:58 PM, Max wrote:
>>>> On 6/11/2017 10:38 AM, felix wrote:
>>>>>
>>>>> there's no phone number on their page anywhere, but if you google you 
>>>>> find it: 
>>>>> https://www.comparetv.com.au/amaysim/amaysim-contact-phone-number/
>>>>>
>>>>> strange. don't they want to sell their phone plans?
>>>>>
>>>>
>>>> They are going strong on live chat for their customer service and 
>>>> discouraging phone support.
>>>>
>>>> Web chat probably resolves issues quicker because there is less 
>>>> pleasantries and other nonsense that occurs on the phone.
>>>>
>>>> I suspect it is probably cheaper too due to no phone calls taking place 
>>>> although I'm not sure exactly how that would work.
>>
>>> well less phone calls mean less staff they need to employ so less cost 
>>> to them.
>>
>> Nope, it costs more to do it by chat instead of phone
>> call, because communication is much slower by chat.
>>
>>> but if they are going to have a call centre,
>>
>> They always have and they have to have
>> a room full of people doing chat anyway.
>>
>>> then I would expect the number to appear on the website somewhere,
>>
>> It does with the special number over the mobile service.
>
> but then you already have to be a customer to use that

Duh.

>>> even if it's deeply buried under lots of previous links in 'contacts' or 
>>> 'help', as is so often done
>>
>> They do in fact have a system that you can use to
>> setup a phone call, but it usually shows busy for
>> the phone calls and allows you to initiate a chat.

Thread

Amaysim felix <felix@real_felix.invalid> - 2017-11-06 10:38 +1100
  Re: Amaysim Petzl <petzlx@gmail.com> - 2017-11-06 12:40 +1100
    Re: Amaysim felix <felix@real_felix.invalid> - 2017-11-06 13:19 +1100
  Re: Amaysim Max <max@val.morgan> - 2017-11-06 12:58 +1100
    Re: Amaysim felix <felix@real_felix.invalid> - 2017-11-06 13:17 +1100
      Re: Amaysim "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-11-06 14:39 +1100
        Re: Amaysim felix <felix@real_felix.invalid> - 2017-11-06 14:49 +1100
          Re: Amaysim "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-11-06 15:46 +1100
        Re: Amaysim Max <max@val.morgan> - 2017-11-06 16:52 +1100
          Re: Amaysim "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-11-06 17:34 +1100
            Re: Amaysim Max <max@val.morgan> - 2017-11-06 20:35 +1100
              Re: Amaysim "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-11-06 20:37 +1100
                Re: Amaysim Max <max@val.morgan> - 2017-11-06 20:48 +1100
    Re: Amaysim news16 <news16@woa.com.au> - 2017-11-06 03:32 +0000
      Re: Amaysim "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-11-06 15:36 +1100
    Re: Amaysim "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-11-06 14:34 +1100
      Re: Amaysim FMurtz <haggisz@hotmail.com> - 2017-11-06 15:00 +1100
        Re: Amaysim "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-11-06 15:47 +1100
        Re: Amaysim Max <max@val.morgan> - 2017-11-07 19:57 +1100
          Re: Amaysim "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-11-07 20:14 +1100
  Re: Amaysim "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-11-06 14:23 +1100
    Re: Amaysim felix <felix@real_felix.invalid> - 2017-11-06 14:42 +1100
      Re: Amaysim "Rod Speed" <rod.speed.aaa@gmail.com> - 2017-11-06 15:46 +1100
  Re: Amaysim de chucka <Dechucka1@hotmail.com> - 2017-11-06 14:46 +1100

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