Re: Bits from DPL / Feedback on attracting newcomers

From	Pirate Praveen <praveen@onenetbeyond.org>
Newsgroups	linux.debian.devel
Subject	Re: Bits from DPL / Feedback on attracting newcomers
Date	2024-12-11 12:40 +0100
Message-ID	<JStep-g6s0-1@gated-at.bofh.it> (permalink)
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On 12/11/24 8:47 AM, Charles Plessy wrote:
> Le Tue, Dec 10, 2024 at 09:18:06AM +0100, Gard Spreemann a écrit :
>>
>> The BTS is core to Debian. It is e-mail based. While I personally think
>> e-mail-based workflows can be quite nice, the BTS' asynchronous nature
>> did cause me a lot of extra pointless work when I was an outsider
>> attempting to learn the ropes. Being not 100% confident with the system,
>> I way too often found myself waiting minutes – as much as 10 or 15 – for
>> replies to simple operations. Not only because being assigned a bug
>> number is actually necessary in order to move on with some processes
>> like initial packaging, but also because of the mental toll that comes
>> from not knowing that a past operation successfully completed, and
>> worrying that I'd have to return to it.
> 
> Thanks Gard for your comment.  I would like to add that it is not just a
> problem to newcomers.  The time I can give to Debian is often 1 hour at
> most per day, and waiting times being 25% of my time budget can
> obviously ruin the day.  And the lack of the confidence in the system
> can not be solved entierly by knowledge, skill or experience, because
> the core of the problem is that every year it is less guarateed that an
> email is really being delivered after being sent.

I think a reportbug web based front end that authenticates with salsa 
via oauth and sends emails without any email client needing to be 
configured will already help.

Kind of like a mailing list web interface (hyperkitty in mailman) that 
allows sending mails from a browser after authenticating.

Say reportbug.debian.org which has a login with salsa button (and create 
a local user), then shows the report bug interface on ui, when 
submitting it will send mail from the same server and any reply will be 
forwarded to the email address in salsa account.

Additional bug interactions would be a plus, but having to figure out 
the initial bug report template or configuring smtp smarthost is a pain 
(it is not impossible but most other Free Software projects don't need 
such a setup).

Additional interactions via email is much easier as it does not involve 
manually creating a pseudo header (which don't work with html 
formatting, the default for most clients) or configuring an mta on your 
laptop.

If reportbug can open your already configure email client (like 
thunderbird) that already helps a lot.

These extra hurdles are specific to our email based work flow and I 
don't think it adds much value.

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Re: Bits from DPL / Feedback on attracting newcomers Robert Chéramy <robert@cheramy.net> - 2024-12-04 17:10 +0100
  Re: Bits from DPL / Feedback on attracting newcomers Andrey Rakhmatullin <wrar@debian.org> - 2024-12-04 17:40 +0100
  Re: Bits from DPL / Feedback on attracting newcomers Soren Stoutner <soren@debian.org> - 2024-12-04 19:20 +0100
    Re: Bits from DPL / Feedback on attracting newcomers Mechtilde Stehmann <mechtilde@debian.org> - 2024-12-04 20:10 +0100
    Re: Bits from DPL / Feedback on attracting newcomers Pirate Praveen <praveen@onenetbeyond.org> - 2024-12-06 12:40 +0100
      Re: Bits from DPL / Feedback on attracting newcomers Antonio Terceiro <terceiro@debian.org> - 2024-12-08 18:20 +0100
    Re: Bits from DPL / Feedback on attracting newcomers Andreas Tille <andreas@an3as.eu> - 2024-12-09 18:50 +0100
  Re: Bits from DPL / Feedback on attracting newcomers Pirate Praveen <praveen@onenetbeyond.org> - 2024-12-05 09:40 +0100
    Re: Bits from DPL / Feedback on attracting newcomers Soren Stoutner <soren@debian.org> - 2024-12-05 22:00 +0100
  Re: Bits from DPL / Feedback on attracting newcomers Gard Spreemann <gspr@nonempty.org> - 2024-12-10 09:40 +0100
    Re: Bits from DPL / Feedback on attracting newcomers Andrey Rakhmatullin <wrar@debian.org> - 2024-12-10 10:00 +0100
      Re: Bits from DPL / Feedback on attracting newcomers Gard Spreemann <gspr@nonempty.org> - 2024-12-10 10:50 +0100
        Re: Bits from DPL / Feedback on attracting newcomers Alexandre Detiste <alexandre.detiste@gmail.com> - 2024-12-10 11:00 +0100
          Re: Bits from DPL / Feedback on attracting newcomers Andrey Rakhmatullin <wrar@debian.org> - 2024-12-10 15:10 +0100
          Re: Bug tracker speed (was: Bits from DPL) Matthias Urlichs <matthias@urlichs.de> - 2024-12-11 15:30 +0100
      Re: Bits from DPL / Feedback on attracting newcomers Sean Whitton <spwhitton@spwhitton.name> - 2024-12-10 11:20 +0100
    Re: Bits from DPL / Feedback on attracting newcomers Marc Haber <mh+debian-devel@zugschlus.de> - 2024-12-10 14:00 +0100
      Re: Bits from DPL / Feedback on attracting newcomers Gard Spreemann <gspr@nonempty.org> - 2024-12-10 15:00 +0100
    Re: Bits from DPL / Feedback on attracting newcomers Charles Plessy <plessy@debian.org> - 2024-12-11 04:20 +0100
      Re: Bits from DPL / Feedback on attracting newcomers Pirate Praveen <praveen@onenetbeyond.org> - 2024-12-11 12:40 +0100
        Re: Bits from DPL / Feedback on attracting newcomers Marc Haber <mh+debian-devel@zugschlus.de> - 2024-12-11 13:00 +0100
          Re: Bits from DPL / Feedback on attracting newcomers Pirate Praveen <praveen@onenetbeyond.org> - 2024-12-11 13:30 +0100
            Re: Bits from DPL / Feedback on attracting newcomers Charles Plessy <plessy@debian.org> - 2024-12-11 13:30 +0100
              Re: Bits from DPL / Feedback on attracting newcomers Holger Levsen <holger@layer-acht.org> - 2024-12-11 15:30 +0100
                Re: Bits from DPL / Feedback on attracting newcomers Jonas Smedegaard <jonas@jones.dk> - 2024-12-11 16:10 +0100
                Re: Bits from DPL / Feedback on attracting newcomers Charles Plessy <plessy@debian.org> - 2024-12-12 14:40 +0100
                Re: Bits from DPL / Feedback on attracting newcomers Sean Whitton <spwhitton@spwhitton.name> - 2024-12-21 03:20 +0100
            Re: Bits from DPL / Feedback on attracting newcomers Andrey Rakhmatullin <wrar@debian.org> - 2024-12-11 13:50 +0100
              Re: Bits from DPL / Feedback on attracting newcomers Pirate Praveen <praveen@onenetbeyond.org> - 2024-12-11 14:00 +0100
                Re: Bits from DPL / Feedback on attracting newcomers sre4ever@free.fr - 2024-12-11 14:10 +0100
                Re: Bits from DPL / Feedback on attracting newcomers Pirate Praveen <praveen@onenetbeyond.org> - 2024-12-11 14:10 +0100
                Re: Bits from DPL / Feedback on attracting newcomers Sune Vuorela <nospam@vuorela.dk> - 2024-12-11 14:40 +0100
                Re: Bits from DPL / Feedback on attracting newcomers Pirate Praveen <praveen@onenetbeyond.org> - 2024-12-11 15:10 +0100
                Re: Bits from DPL / Feedback on attracting newcomers sre4ever@free.fr - 2024-12-11 15:40 +0100
                Re: Bits from DPL / Feedback on attracting newcomers Philipp Kern <pkern@debian.org> - 2024-12-11 15:50 +0100
                Re: Bits from DPL / Feedback on attracting newcomers Andrey Rakhmatullin <wrar@debian.org> - 2024-12-11 16:10 +0100
                Re: Bits from DPL / Feedback on attracting newcomers sre4ever@free.fr - 2024-12-11 15:30 +0100
                Re: Bits from DPL / Feedback on attracting newcomers Marc Haber <mh+debian-devel@zugschlus.de> - 2024-12-11 17:00 +0100
            Re: Bits from DPL / Feedback on attracting newcomers Marc Haber <mh+debian-devel@zugschlus.de> - 2024-12-11 17:00 +0100
            Re: Bits from DPL / Feedback on attracting newcomers Wouter Verhelst <wouter@debian.org> - 2024-12-18 20:50 +0100
              Re: Bits from DPL / Feedback on attracting newcomers Ananthu C V <weepingclown@debian.org> - 2024-12-18 21:00 +0100
        Re: Bits from DPL / Feedback on attracting newcomers Paul Gevers <elbrus@debian.org> - 2024-12-12 22:10 +0100
    Re: Bits from DPL / Feedback on attracting newcomers Richard Lewis <richard.lewis.debian@googlemail.com> - 2024-12-12 00:10 +0100
      Re: Bits from DPL / Feedback on attracting newcomers Otto Kekäläinen <otto@debian.org> - 2024-12-12 03:10 +0100
        Re: Bits from DPL / Feedback on attracting newcomers Tiago Bortoletto Vaz <tiago@debian.org> - 2024-12-15 01:50 +0100
          A better bts? - https://fabre.debian.net (was: Re: Bits from DPL / Feedback on attracting newcomers) Richard Lewis <richard.lewis.debian@googlemail.com> - 2024-12-15 20:30 +0100
            Re: A better bts? - https://fabre.debian.net Pirate Praveen <praveen@onenetbeyond.org> - 2024-12-15 20:40 +0100
      Re: Bits from DPL / Feedback on attracting newcomers Sean Whitton <spwhitton@spwhitton.name> - 2024-12-12 05:10 +0100
      Re: Bits from DPL / Feedback on attracting newcomers Marc Haber <mh+debian-devel@zugschlus.de> - 2024-12-12 07:50 +0100
    Re: Bits from DPL / Feedback on attracting newcomers Don Armstrong <don@debian.org> - 2024-12-13 05:20 +0100
      Re: Bits from DPL / Feedback on attracting newcomers Sean Whitton <spwhitton@spwhitton.name> - 2024-12-21 03:20 +0100

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