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Re: Apple support goes above and beyond again

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On 2015-10-15, George Kerby <ghost_topper@hotmail.com> wrote:
> On 10/14/15 6:15 PM, in article
> 1785259525466556998.928031usenet-gallopinginsanity.com@news.individual.net,
> "Snit" <usenet@gallopinginsanity.com> wrote:
>
>> Apple support is awesome. Machine OUT of AppleCare and they still fixed it
>> for free and even picked it up and should drop it off tonight. Was done
>> yesterday but I was out of town
>> 
>> I do not live near an Apple store so actual work done by an authorized
>> dealer. They ran a full diagnostic and had one test come up odd so replaced
>> the logic board, too (went in for a minor monitor issue - some spots with
>> poor color).
>
> My wife's 27" iMac has been out of warranty (AppleCare) for more than two
> years when it started blanking the screen (dark). We took it to a nearby
> Apple Store who said it would be either the video card ($275), or logic
> board ($500). But, after 10 days they could not get it to reproduce the
> observed problem that we had. So, we picked it up and took it home.
>
> About a week later, the screen went dark again. After a couple of days of
> this, we decided that we had enough and decided to take it to the original
> and largest Apple store here in Houston, in The Galleria.
>
> They did observe the problem and replaced either item mentioned above, but
> without any success: The screen would go dark. Replacing BOTH parts even did
> not solve the problem. They were baffled and asked if they could keep it
> another ten days to put it through further tests. We agreed to do so, and
> she went ahead and purchased a new 27" iMac with a hybrid drive, because she
> needed to catch up with her take home work.
>
> After the ten days were up the Apple Store called and told us to come pick
> up the machine as they were unable to resolve the issues it was having. So,
> that weekend we showed up at the store to get the old iMac. To our COMPLETE
> SURPRISE a tech came out of the back room with a sealed box containing a NEW
> iMac 27. Since they could not fix our problem, they decided to present us
> with a factory-sealed replacement. That tells you a LOT about a truly great
> company like Apple.

I've had many experiences like this through the years with Apple
support, which is why I'm a loyal customer. It's not always the case,
but in a large number of cases, they go above and beyond my
expectations.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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Thread

Apple support goes above and beyond again Snit <usenet@gallopinginsanity.com> - 2015-10-14 23:15 +0000
  Re: Apple support goes above and beyond again George Kerby <ghost_topper@hotmail.com> - 2015-10-15 12:40 -0500
    Re: Apple support goes above and beyond again Snit <usenet@gallopinginsanity.com> - 2015-10-15 10:50 -0700
    Re: Apple support goes above and beyond again Jolly Roger <jollyroger@pobox.com> - 2015-10-15 19:09 +0000
      Re: Apple support goes above and beyond again Snit <usenet@gallopinginsanity.com> - 2015-10-15 13:53 -0700
      Re: Apple support goes above and beyond again "Howard Lester" <howardxtlester@verizon.net> - 2015-10-15 18:47 -0400
        Re: Apple support goes above and beyond again Jolly Roger <jollyroger@pobox.com> - 2015-10-15 22:51 +0000
          Re: Apple support goes above and beyond again Snit <usenet@gallopinginsanity.com> - 2015-10-15 17:50 -0700
        Re: Apple support goes above and beyond again nospam <nospam@nospam.invalid> - 2015-10-15 19:04 -0400
          Re: Apple support goes above and beyond again Lewis <g.kreme@gmail.com.dontsendmecopies> - 2015-10-15 23:21 +0000
          Re: Apple support goes above and beyond again George Kerby <ghost_topper@hotmail.com> - 2015-10-16 08:28 -0500
        Re: Apple support goes above and beyond again Snit <usenet@gallopinginsanity.com> - 2015-10-15 17:52 -0700
        Re: Apple support goes above and beyond again George Kerby <ghost_topper@hotmail.com> - 2015-10-16 08:26 -0500
      Re: Apple support goes above and beyond again FPP <fredp151@gmail.com> - 2015-10-15 21:10 -0400

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