Path: csiph.com!fu-berlin.de!uni-berlin.de!individual.net!not-for-mail From: Jolly Roger Newsgroups: comp.sys.mac.system Subject: Re: Apple support goes above and beyond again Date: 15 Oct 2015 19:09:31 GMT Organization: People for the Ethical Treatment of Pirates Lines: 49 Message-ID: References: <1785259525466556998.928031usenet-gallopinginsanity.com@news.individual.net> X-Trace: individual.net 7ul9DVMj9SlXLgXo4kxOIQebYNs6j0Q/AgcGnOFQYF6AmL9bpT Cancel-Lock: sha1:shI11W/f71bZkryHezMywlbj48o= X-Face: _.g>n!a$f3/H3jA]>9pN55*5<`}Tud57>1Y%b|b-Y~()~\t,LZ3e up1/bO{=-) User-Agent: slrn/1.0.1 (Darwin) Xref: csiph.com comp.sys.mac.system:83530 On 2015-10-15, George Kerby wrote: > On 10/14/15 6:15 PM, in article > 1785259525466556998.928031usenet-gallopinginsanity.com@news.individual.net, > "Snit" wrote: > >> Apple support is awesome. Machine OUT of AppleCare and they still fixed it >> for free and even picked it up and should drop it off tonight. Was done >> yesterday but I was out of town >> >> I do not live near an Apple store so actual work done by an authorized >> dealer. They ran a full diagnostic and had one test come up odd so replaced >> the logic board, too (went in for a minor monitor issue - some spots with >> poor color). > > My wife's 27" iMac has been out of warranty (AppleCare) for more than two > years when it started blanking the screen (dark). We took it to a nearby > Apple Store who said it would be either the video card ($275), or logic > board ($500). But, after 10 days they could not get it to reproduce the > observed problem that we had. So, we picked it up and took it home. > > About a week later, the screen went dark again. After a couple of days of > this, we decided that we had enough and decided to take it to the original > and largest Apple store here in Houston, in The Galleria. > > They did observe the problem and replaced either item mentioned above, but > without any success: The screen would go dark. Replacing BOTH parts even did > not solve the problem. They were baffled and asked if they could keep it > another ten days to put it through further tests. We agreed to do so, and > she went ahead and purchased a new 27" iMac with a hybrid drive, because she > needed to catch up with her take home work. > > After the ten days were up the Apple Store called and told us to come pick > up the machine as they were unable to resolve the issues it was having. So, > that weekend we showed up at the store to get the old iMac. To our COMPLETE > SURPRISE a tech came out of the back room with a sealed box containing a NEW > iMac 27. Since they could not fix our problem, they decided to present us > with a factory-sealed replacement. That tells you a LOT about a truly great > company like Apple. I've had many experiences like this through the years with Apple support, which is why I'm a loyal customer. It's not always the case, but in a large number of cases, they go above and beyond my expectations. -- E-mail sent to this address may be devoured by my ravenous SPAM filter. I often ignore posts from Google. Use a real news client instead. JR