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Re: Apple support goes above and beyond again

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On 10/15/15, 12:09 PM, in article d8abvbF4pccU3@mid.individual.net, "Jolly
Roger" <jollyroger@pobox.com> wrote:

> On 2015-10-15, George Kerby <ghost_topper@hotmail.com> wrote:
>> On 10/14/15 6:15 PM, in article
>> 1785259525466556998.928031usenet-gallopinginsanity.com@news.individual.net,
>> "Snit" <usenet@gallopinginsanity.com> wrote:
>> 
>>> Apple support is awesome. Machine OUT of AppleCare and they still fixed it
>>> for free and even picked it up and should drop it off tonight. Was done
>>> yesterday but I was out of town
>>> 
>>> I do not live near an Apple store so actual work done by an authorized
>>> dealer. They ran a full diagnostic and had one test come up odd so replaced
>>> the logic board, too (went in for a minor monitor issue - some spots with
>>> poor color).
>> 
>> My wife's 27" iMac has been out of warranty (AppleCare) for more than two
>> years when it started blanking the screen (dark). We took it to a nearby
>> Apple Store who said it would be either the video card ($275), or logic
>> board ($500). But, after 10 days they could not get it to reproduce the
>> observed problem that we had. So, we picked it up and took it home.
>> 
>> About a week later, the screen went dark again. After a couple of days of
>> this, we decided that we had enough and decided to take it to the original
>> and largest Apple store here in Houston, in The Galleria.
>> 
>> They did observe the problem and replaced either item mentioned above, but
>> without any success: The screen would go dark. Replacing BOTH parts even did
>> not solve the problem. They were baffled and asked if they could keep it
>> another ten days to put it through further tests. We agreed to do so, and
>> she went ahead and purchased a new 27" iMac with a hybrid drive, because she
>> needed to catch up with her take home work.
>> 
>> After the ten days were up the Apple Store called and told us to come pick
>> up the machine as they were unable to resolve the issues it was having. So,
>> that weekend we showed up at the store to get the old iMac. To our COMPLETE
>> SURPRISE a tech came out of the back room with a sealed box containing a NEW
>> iMac 27. Since they could not fix our problem, they decided to present us
>> with a factory-sealed replacement. That tells you a LOT about a truly great
>> company like Apple.
> 
> I've had many experiences like this through the years with Apple
> support, which is why I'm a loyal customer. It's not always the case,
> but in a large number of cases, they go above and beyond my
> expectations.

Absolutely. I hear very rare cases where there is any exception, and then it
is usually from people who treat others poorly. Yeah, if you are a jerk to
ANYONE they tend to treat you less well.

And, of course, any company screws up from time to time. Not trying to say
Apple never goofs. But more times than not they are excellent with their
service. 


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Thread

Apple support goes above and beyond again Snit <usenet@gallopinginsanity.com> - 2015-10-14 23:15 +0000
  Re: Apple support goes above and beyond again George Kerby <ghost_topper@hotmail.com> - 2015-10-15 12:40 -0500
    Re: Apple support goes above and beyond again Snit <usenet@gallopinginsanity.com> - 2015-10-15 10:50 -0700
    Re: Apple support goes above and beyond again Jolly Roger <jollyroger@pobox.com> - 2015-10-15 19:09 +0000
      Re: Apple support goes above and beyond again Snit <usenet@gallopinginsanity.com> - 2015-10-15 13:53 -0700
      Re: Apple support goes above and beyond again "Howard Lester" <howardxtlester@verizon.net> - 2015-10-15 18:47 -0400
        Re: Apple support goes above and beyond again Jolly Roger <jollyroger@pobox.com> - 2015-10-15 22:51 +0000
          Re: Apple support goes above and beyond again Snit <usenet@gallopinginsanity.com> - 2015-10-15 17:50 -0700
        Re: Apple support goes above and beyond again nospam <nospam@nospam.invalid> - 2015-10-15 19:04 -0400
          Re: Apple support goes above and beyond again Lewis <g.kreme@gmail.com.dontsendmecopies> - 2015-10-15 23:21 +0000
          Re: Apple support goes above and beyond again George Kerby <ghost_topper@hotmail.com> - 2015-10-16 08:28 -0500
        Re: Apple support goes above and beyond again Snit <usenet@gallopinginsanity.com> - 2015-10-15 17:52 -0700
        Re: Apple support goes above and beyond again George Kerby <ghost_topper@hotmail.com> - 2015-10-16 08:26 -0500
      Re: Apple support goes above and beyond again FPP <fredp151@gmail.com> - 2015-10-15 21:10 -0400

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