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Re: OK, Apple provides AWESOME service again

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On 10/21/15, 6:18 AM, in article D24CFAE4.BB294%ghost_topper@hotmail.com,
"George Kerby" <ghost_topper@hotmail.com> wrote:

> 
> 
> 
> On 10/20/15 7:04 PM, in article D24C24B3.60D4B%usenet@gallopinginsanity.com,
> "Snit" <usenet@gallopinginsanity.com> wrote:
> 
>> On 10/20/15, 3:19 PM, in article D24C282B.BB242%ghost_topper@hotmail.com,
>> "George Kerby" <ghost_topper@hotmail.com> wrote:
>> 
>>> 
>>> 
>>> 
>>> On 10/20/15 1:33 PM, in article D24BD6FE.60C7F%usenet@gallopinginsanity.com,
>>> "Snit" <usenet@gallopinginsanity.com> wrote:
>>> 
>>>> Recently posted about Apple doing some work on a machine, for free, even
>>>> though it was out of warrantee.
>>>> 
>>>> Great service.
>>>> 
>>>> But they topped it now.
>>>> 
>>>> My wife has an old 2007 iMac. In 2009 it had its motherboard replaced.
>>>> Turns out they goofed when they put it in and did not put in a serial
>>>> number (yes, similar to my machine where they put in a WRONG serial
>>>> number).
>>>> 
>>>> I called Apple about issues dealing with 10.11 and iCloud / iTunes. They
>>>> did some investigating, had me run a program to collect info from the
>>>> machine, and decided it was THEIR fault all the way back in 2009. So they
>>>> are, again, sending someone from over 100 miles away to come to MY house
>>>> and fix the computer.
>>>> 
>>>> For free.
>>>> 
>>>> A 2007 computer that they last serviced in 2009.
>>>> 
>>>> And they are taking full responsibility and fixing it for free.
>>>> 
>>>> They also note they only have a "handful" of computers which have had
>>>> missing or goofed serial numbers. The chance of my getting two is
>>>> astronomically small. But also the story of my life. :)
>>>> 
>>> 
>>> Sing it, Bro!!!
>>> 
>> :)
>> 
>> It really is rather amazing... what other company offers that level of
>> service.
>> 
>> Now if they would only be willing to replace the monitor. The backlight is
>> beginning to go - you can see vertical stripes of brighter and darker areas
>> on the screen. :)
>> 
> 
> You can always give it a try. Maybe, like our case, they will replace the
> whole thing?!?
> 
Not for a 2007 machine... at least not likely. I certainly would not ask
them to - that is just asking too much. :)


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OK, Apple provides AWESOME service again Snit <usenet@gallopinginsanity.com> - 2015-10-20 11:33 -0700
  Re: OK, Apple provides AWESOME service again George Kerby <ghost_topper@hotmail.com> - 2015-10-20 17:19 -0500
    Re: OK, Apple provides AWESOME service again Snit <usenet@gallopinginsanity.com> - 2015-10-20 17:04 -0700
      Re: OK, Apple provides AWESOME service again George Kerby <ghost_topper@hotmail.com> - 2015-10-21 08:18 -0500
        Re: OK, Apple provides AWESOME service again Snit <usenet@gallopinginsanity.com> - 2015-10-21 11:54 -0700

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