Re: OK, Apple provides AWESOME service again

From	Snit <usenet@gallopinginsanity.com>
Newsgroups	comp.sys.mac.system
Subject	Re: OK, Apple provides AWESOME service again
Date	2015-10-20 17:04 -0700
Message-ID	<D24C24B3.60D4B%usenet@gallopinginsanity.com> (permalink)
References	<D24BD6FE.60C7F%usenet@gallopinginsanity.com> <D24C282B.BB242%ghost_topper@hotmail.com>

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On 10/20/15, 3:19 PM, in article D24C282B.BB242%ghost_topper@hotmail.com,
"George Kerby" <ghost_topper@hotmail.com> wrote:

> 
> 
> 
> On 10/20/15 1:33 PM, in article D24BD6FE.60C7F%usenet@gallopinginsanity.com,
> "Snit" <usenet@gallopinginsanity.com> wrote:
> 
>> Recently posted about Apple doing some work on a machine, for free, even
>> though it was out of warrantee.
>> 
>> Great service.
>> 
>> But they topped it now.
>> 
>> My wife has an old 2007 iMac. In 2009 it had its motherboard replaced. Turns
>> out they goofed when they put it in and did not put in a serial number (yes,
>> similar to my machine where they put in a WRONG serial number).
>> 
>> I called Apple about issues dealing with 10.11 and iCloud / iTunes. They did
>> some investigating, had me run a program to collect info from the machine,
>> and decided it was THEIR fault all the way back in 2009. So they are, again,
>> sending someone from over 100 miles away to come to MY house and fix the
>> computer.
>> 
>> For free.
>> 
>> A 2007 computer that they last serviced in 2009.
>> 
>> And they are taking full responsibility and fixing it for free.
>> 
>> They also note they only have a "handful" of computers which have had
>> missing or goofed serial numbers. The chance of my getting two is
>> astronomically small. But also the story of my life. :)
>> 
> 
> Sing it, Bro!!!
> 
:)

It really is rather amazing... what other company offers that level of
service.

Now if they would only be willing to replace the monitor. The backlight is
beginning to go - you can see vertical stripes of brighter and darker areas
on the screen. :)


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Thread

OK, Apple provides AWESOME service again Snit <usenet@gallopinginsanity.com> - 2015-10-20 11:33 -0700
  Re: OK, Apple provides AWESOME service again George Kerby <ghost_topper@hotmail.com> - 2015-10-20 17:19 -0500
    Re: OK, Apple provides AWESOME service again Snit <usenet@gallopinginsanity.com> - 2015-10-20 17:04 -0700
      Re: OK, Apple provides AWESOME service again George Kerby <ghost_topper@hotmail.com> - 2015-10-21 08:18 -0500
        Re: OK, Apple provides AWESOME service again Snit <usenet@gallopinginsanity.com> - 2015-10-21 11:54 -0700

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