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Re: OK, Apple provides AWESOME service again

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On 10/20/15 7:04 PM, in article D24C24B3.60D4B%usenet@gallopinginsanity.com,
"Snit" <usenet@gallopinginsanity.com> wrote:

> On 10/20/15, 3:19 PM, in article D24C282B.BB242%ghost_topper@hotmail.com,
> "George Kerby" <ghost_topper@hotmail.com> wrote:
> 
>> 
>> 
>> 
>> On 10/20/15 1:33 PM, in article D24BD6FE.60C7F%usenet@gallopinginsanity.com,
>> "Snit" <usenet@gallopinginsanity.com> wrote:
>> 
>>> Recently posted about Apple doing some work on a machine, for free, even
>>> though it was out of warrantee.
>>> 
>>> Great service.
>>> 
>>> But they topped it now.
>>> 
>>> My wife has an old 2007 iMac. In 2009 it had its motherboard replaced. Turns
>>> out they goofed when they put it in and did not put in a serial number (yes,
>>> similar to my machine where they put in a WRONG serial number).
>>> 
>>> I called Apple about issues dealing with 10.11 and iCloud / iTunes. They did
>>> some investigating, had me run a program to collect info from the machine,
>>> and decided it was THEIR fault all the way back in 2009. So they are, again,
>>> sending someone from over 100 miles away to come to MY house and fix the
>>> computer.
>>> 
>>> For free.
>>> 
>>> A 2007 computer that they last serviced in 2009.
>>> 
>>> And they are taking full responsibility and fixing it for free.
>>> 
>>> They also note they only have a "handful" of computers which have had
>>> missing or goofed serial numbers. The chance of my getting two is
>>> astronomically small. But also the story of my life. :)
>>> 
>> 
>> Sing it, Bro!!!
>> 
> :)
> 
> It really is rather amazing... what other company offers that level of
> service.
> 
> Now if they would only be willing to replace the monitor. The backlight is
> beginning to go - you can see vertical stripes of brighter and darker areas
> on the screen. :)
> 

You can always give it a try. Maybe, like our case, they will replace the
whole thing?!?

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OK, Apple provides AWESOME service again Snit <usenet@gallopinginsanity.com> - 2015-10-20 11:33 -0700
  Re: OK, Apple provides AWESOME service again George Kerby <ghost_topper@hotmail.com> - 2015-10-20 17:19 -0500
    Re: OK, Apple provides AWESOME service again Snit <usenet@gallopinginsanity.com> - 2015-10-20 17:04 -0700
      Re: OK, Apple provides AWESOME service again George Kerby <ghost_topper@hotmail.com> - 2015-10-21 08:18 -0500
        Re: OK, Apple provides AWESOME service again Snit <usenet@gallopinginsanity.com> - 2015-10-21 11:54 -0700

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