Groups > comp.lang.java.programmer > #12434

Re: Support Ticket System - Knowledge base software

Path	csiph.com!x330-a1.tempe.blueboxinc.net!usenet.pasdenom.info!news.albasani.net!eternal-september.org!feeder.eternal-september.org!mx04.eternal-september.org!.POSTED!not-for-mail
From	Jeff Higgins <jeff@invalid.invalid>
Newsgroups	comp.lang.java.programmer
Subject	Re: Support Ticket System - Knowledge base software
Date	Mon, 27 Feb 2012 12:15:05 -0500
Organization	A noiseless patient Spider
Lines	19
Message-ID	<jigdmk$qg3$3@dont-email.me> (permalink)
References	<e97ca7b3-db94-4c8c-93d6-a1aa8108bd9b@p6g2000yqi.googlegroups.com> <jigbmt$ffr$1@news.albasani.net> <jigdk2$qg3$2@dont-email.me>
Mime-Version	1.0
Content-Type	text/plain; charset=UTF-8; format=flowed
Content-Transfer-Encoding	7bit
Injection-Date	Mon, 27 Feb 2012 17:15:00 +0000 (UTC)
Injection-Info	mx04.eternal-september.org; posting-host="BSKXKq4dV+7jFlM4JDctyw"; logging-data="27139"; mail-complaints-to="abuse@eternal-september.org"; posting-account="U2FsdGVkX18YkQBvWweLJwRKXRFvagZZjNpfrrQ+XkI="
User-Agent	Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.1.16) Gecko/20120207 Icedove/3.0.11
In-Reply-To	<jigdk2$qg3$2@dont-email.me>
Cancel-Lock	sha1:Vh+zgPfz9T5VD33xRsokzryRNRk=
Xref	x330-a1.tempe.blueboxinc.net comp.lang.java.programmer:12434

Show key headers only | View raw

On 02/27/2012 12:13 PM, Jeff Higgins wrote:
> On 02/27/2012 11:41 AM, Lew wrote:
>> On 02/27/2012 01:51 AM, michael moody wrote:
>>> Dynamically route and assign help desk tickets to any specific
>>> technician or group of technicians using your organization's business
>>> logic; based on ticket categories, technician skill set, location,
>>> department, technician availability and work load balance.
>>>
>>> knowledge base software | knowledgebase software
>>
>> Hey, it's Mr. "knowledgebase"! Which is the correct spelling of the two
>> you show?
> It's a poll.
Well, a command followed by a poll.
>>
>> Sounds like Bugzilla or JIRA or one of those.
>>
>

Back to comp.lang.java.programmer | Previous | Next — Previous in thread | Next in thread | Find similar

Thread

Support Ticket System - Knowledge base software michael moody <michael.moody84@gmail.com> - 2012-02-27 01:51 -0800
  Re: Support Ticket System - Knowledge base software Lew <noone@lewscanon.com> - 2012-02-27 08:41 -0800
    Re: Support Ticket System - Knowledge base software Jeff Higgins <jeff@invalid.invalid> - 2012-02-27 12:13 -0500
      Re: Support Ticket System - Knowledge base software Jeff Higgins <jeff@invalid.invalid> - 2012-02-27 12:15 -0500
      Re: Support Ticket System - Knowledge base software Lew <noone@lewscanon.com> - 2012-02-27 09:16 -0800

csiph-web