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From: Jeff Higgins <jeff@invalid.invalid>
Newsgroups: comp.lang.java.programmer
Subject: Re: Support Ticket System - Knowledge base software
Date: Mon, 27 Feb 2012 12:15:05 -0500
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On 02/27/2012 12:13 PM, Jeff Higgins wrote:
> On 02/27/2012 11:41 AM, Lew wrote:
>> On 02/27/2012 01:51 AM, michael moody wrote:
>>> Dynamically route and assign help desk tickets to any specific
>>> technician or group of technicians using your organization's business
>>> logic; based on ticket categories, technician skill set, location,
>>> department, technician availability and work load balance.
>>>
>>> knowledge base software | knowledgebase software
>>
>> Hey, it's Mr. "knowledgebase"! Which is the correct spelling of the two
>> you show?
> It's a poll.
Well, a command followed by a poll.
>>
>> Sounds like Bugzilla or JIRA or one of those.
>>
>