Groups > comp.lang.java.programmer > #12432

Re: Support Ticket System - Knowledge base software

From	Lew <noone@lewscanon.com>
Newsgroups	comp.lang.java.programmer
Subject	Re: Support Ticket System - Knowledge base software
Date	2012-02-27 08:41 -0800
Organization	albasani.net
Message-ID	<jigbmt$ffr$1@news.albasani.net> (permalink)
References	<e97ca7b3-db94-4c8c-93d6-a1aa8108bd9b@p6g2000yqi.googlegroups.com>

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On 02/27/2012 01:51 AM, michael moody wrote:
> Dynamically route and assign help desk tickets to any specific
> technician or group of technicians using your organization's business
> logic; based on ticket categories, technician skill set, location,
> department, technician availability and work load balance.
>
> knowledge base software  | knowledgebase software

Hey, it's Mr. "knowledgebase"! Which is the correct spelling of the two you show?

Sounds like Bugzilla or JIRA or one of those.

-- 
Lew
Honi soit qui mal y pense.
http://upload.wikimedia.org/wikipedia/commons/c/cf/Friz.jpg

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Support Ticket System - Knowledge base software michael moody <michael.moody84@gmail.com> - 2012-02-27 01:51 -0800
  Re: Support Ticket System - Knowledge base software Lew <noone@lewscanon.com> - 2012-02-27 08:41 -0800
    Re: Support Ticket System - Knowledge base software Jeff Higgins <jeff@invalid.invalid> - 2012-02-27 12:13 -0500
      Re: Support Ticket System - Knowledge base software Jeff Higgins <jeff@invalid.invalid> - 2012-02-27 12:15 -0500
      Re: Support Ticket System - Knowledge base software Lew <noone@lewscanon.com> - 2012-02-27 09:16 -0800

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