Groups > comp.lang.java.programmer > #12432

Re: Support Ticket System - Knowledge base software

Path	csiph.com!x330-a1.tempe.blueboxinc.net!usenet.pasdenom.info!news.albasani.net!.POSTED!not-for-mail
From	Lew <noone@lewscanon.com>
Newsgroups	comp.lang.java.programmer
Subject	Re: Support Ticket System - Knowledge base software
Date	Mon, 27 Feb 2012 08:41:01 -0800
Organization	albasani.net
Lines	16
Message-ID	<jigbmt$ffr$1@news.albasani.net> (permalink)
References	<e97ca7b3-db94-4c8c-93d6-a1aa8108bd9b@p6g2000yqi.googlegroups.com>
Mime-Version	1.0
Content-Type	text/plain; charset=UTF-8; format=flowed
Content-Transfer-Encoding	7bit
X-Trace	news.albasani.net KRYq48Q1F5063vN0UQqThvIZDYESxCHow9QgVgIiclh4+Ez/rkFzCX0ZaUTYpCJCNPKcRu2vRzyOTfeu0hMTlUvhcjutcsY60qu2rw26Y5btu5FdNX4vPyyMoeQoDKef
NNTP-Posting-Date	Mon, 27 Feb 2012 16:41:02 +0000 (UTC)
Injection-Info	news.albasani.net; logging-data="c6w6FzXDoW/529us4KOAkaD4G6eGJ8Dtz0KocW+jc7OIdGzLHY5nMsLVWEmvcHOe7P+w876UDl2yDTKDKbRTPXh9kf0ZNf7MyGJw+CZ9oBxB3B9UVCwgtebERoONehNw"; mail-complaints-to="abuse@albasani.net"
User-Agent	Mozilla/5.0 (X11; Linux x86_64; rv:10.0.2) Gecko/20120216 Thunderbird/10.0.2
In-Reply-To	<e97ca7b3-db94-4c8c-93d6-a1aa8108bd9b@p6g2000yqi.googlegroups.com>
Cancel-Lock	sha1:yvMdmQt11NMZACnvlvaIllhna2M=
Xref	x330-a1.tempe.blueboxinc.net comp.lang.java.programmer:12432

Show key headers only | View raw

On 02/27/2012 01:51 AM, michael moody wrote:
> Dynamically route and assign help desk tickets to any specific
> technician or group of technicians using your organization's business
> logic; based on ticket categories, technician skill set, location,
> department, technician availability and work load balance.
>
> knowledge base software  | knowledgebase software

Hey, it's Mr. "knowledgebase"! Which is the correct spelling of the two you show?

Sounds like Bugzilla or JIRA or one of those.

-- 
Lew
Honi soit qui mal y pense.
http://upload.wikimedia.org/wikipedia/commons/c/cf/Friz.jpg

Back to comp.lang.java.programmer | Previous | Next — Previous in thread | Next in thread | Find similar

Thread

Support Ticket System - Knowledge base software michael moody <michael.moody84@gmail.com> - 2012-02-27 01:51 -0800
  Re: Support Ticket System - Knowledge base software Lew <noone@lewscanon.com> - 2012-02-27 08:41 -0800
    Re: Support Ticket System - Knowledge base software Jeff Higgins <jeff@invalid.invalid> - 2012-02-27 12:13 -0500
      Re: Support Ticket System - Knowledge base software Jeff Higgins <jeff@invalid.invalid> - 2012-02-27 12:15 -0500
      Re: Support Ticket System - Knowledge base software Lew <noone@lewscanon.com> - 2012-02-27 09:16 -0800

csiph-web