Path: csiph.com!x330-a1.tempe.blueboxinc.net!usenet.pasdenom.info!news.albasani.net!.POSTED!not-for-mail From: Lew Newsgroups: comp.lang.java.programmer Subject: Re: Support Ticket System - Knowledge base software Date: Mon, 27 Feb 2012 08:41:01 -0800 Organization: albasani.net Lines: 16 Message-ID: References: Mime-Version: 1.0 Content-Type: text/plain; charset=UTF-8; format=flowed Content-Transfer-Encoding: 7bit X-Trace: news.albasani.net KRYq48Q1F5063vN0UQqThvIZDYESxCHow9QgVgIiclh4+Ez/rkFzCX0ZaUTYpCJCNPKcRu2vRzyOTfeu0hMTlUvhcjutcsY60qu2rw26Y5btu5FdNX4vPyyMoeQoDKef NNTP-Posting-Date: Mon, 27 Feb 2012 16:41:02 +0000 (UTC) Injection-Info: news.albasani.net; logging-data="c6w6FzXDoW/529us4KOAkaD4G6eGJ8Dtz0KocW+jc7OIdGzLHY5nMsLVWEmvcHOe7P+w876UDl2yDTKDKbRTPXh9kf0ZNf7MyGJw+CZ9oBxB3B9UVCwgtebERoONehNw"; mail-complaints-to="abuse@albasani.net" User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:10.0.2) Gecko/20120216 Thunderbird/10.0.2 In-Reply-To: Cancel-Lock: sha1:yvMdmQt11NMZACnvlvaIllhna2M= Xref: x330-a1.tempe.blueboxinc.net comp.lang.java.programmer:12432 On 02/27/2012 01:51 AM, michael moody wrote: > Dynamically route and assign help desk tickets to any specific > technician or group of technicians using your organization's business > logic; based on ticket categories, technician skill set, location, > department, technician availability and work load balance. > > knowledge base software | knowledgebase software Hey, it's Mr. "knowledgebase"! Which is the correct spelling of the two you show? Sounds like Bugzilla or JIRA or one of those. -- Lew Honi soit qui mal y pense. http://upload.wikimedia.org/wikipedia/commons/c/cf/Friz.jpg