Re: No fix no fee for computer problem

From	"Rod Speed" <rod.speed.aaa@gmail.com>
Newsgroups	aus.computers, aus.legal
Subject	Re: No fix no fee for computer problem
Date	2016-09-07 12:28 +1000
Message-ID	<e39cbaFb9vqU1@mid.individual.net> (permalink)
References	(3 earlier) <phfusb5uhi0ipogeq6lvnqjblctmculm72@j.net> <e38v6tF8jqaU1@mid.individual.net> <nqnirr$mas$1@dont-email.me> <e396asFa38aU1@mid.individual.net> <nqnpkp$73e$1@dont-email.me>

Cross-posted to 2 groups.

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"Pelican" <water-birds@sea.somewhere.org.ir> wrote in message 
news:nqnpkp$73e$1@dont-email.me...
> On 7/09/2016 10:46, Rod Speed wrote:
>>
>>
>> "Pelican" <water-birds@sea.somewhere.org.ir> wrote in message
>> news:nqnirr$mas$1@dont-email.me...
>>> On 7/09/2016 08:44, Rod Speed wrote:
>>>>
>>>>
>>>> "Jeßus" <j@j.invalid> wrote in message
>>>> news:phfusb5uhi0ipogeq6lvnqjblctmculm72@j.net...
>>>>> On Tue, 6 Sep 2016 16:30:42 +1000, "Max" <max@val.morgan> wrote:
>>>>>
>>>>>>
>>>>>> "Jeßus" <j@j.invalid> wrote in message
>>>>>> news:mihssb9lnij912ifpgbg7ijhuvgvbfcfq1@j.net...
>>>>>>> On Tue, 06 Sep 2016 14:01:56 +1000, Peter Jason <pj@jostle.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Contractor called out to fix problem on computer that he failed to
>>>>>>>> solve.  Their sales pitch is just a no-fix no-fee basis.
>>>>>>>>
>>>>>>>> After failing to fix the problem a solution was offered to
>>>>>>>> "re-install
>>>>>>>> the system" on top of the old one.
>>>>>>>>
>>>>>>>> Is this "suggestion" the same as a "fix"?  He was to do the fixing.
>>>>>>>
>>>>>>> Not IMO. As Pelican has pointed out, merely doing a reinstall 
>>>>>>> usually
>>>>>>> doesn't really address or fix the specific issue, it's more a lazy
>>>>>>> way
>>>>>>> around the problem due to lack of knowledge, which then also means
>>>>>>> having to reinstall all your programmes and doing
>>>>>>> reconfiguring/tweaking to your personal needs. That's not a 'fix' to
>>>>>>> me. There are instances where a full reinstall is the best solution,
>>>>>>> but more often than not is used by a tech as the easy way out.
>>>>>>
>>>>>> That is not being fair on the tech who is trying hard to solve the
>>>>>> problem
>>>>>> and this is the kind of attitude he has to face every day.
>>>>
>>>>> It's like a mechanic replacing a carburetor when all it really needed
>>>>> was a tune up
>>>>
>>>> Nothing even remotely like in fact.
>>>>
>>>>> (not a good analogy these days but it'll do the job).
>>>>
>>>> Wrong, as always.
>>>>
>>>>> There are times a fresh install is appropriate
>>>>
>>>> It isnt a fresh install, it's a repair install.
>>>>
>>>>> but that is also overused by techs whose knowledge is lacking.
>>>>
>>>> Its your knowledge that is lacking. You don't even know
>>>> the difference between a fresh install and a repair install.
>>>>
>>>>> Seen it all too often.
>>>>
>>>> You haven't in fact seen a repair install.
>>>>
>>>>>  I'm an ex-tech
>>>>
>>>> Who doesn't have a fucking clue about the basics.
>>>>
>>>>> and that's how I see things.
>>>>
>>>> Stupidly and pig ignorantly.
>>>
>>> Well, yes.  That's what I would call your diagnosis requiring a repair
>>> install when you don't have the least clue about the problem.
>>
>> It was the tech that did that, fuckwit.
>
> No, he dodn't, fuckwit.

Corse he did.

>> And he clearly has seen what the problem is.
>
> Bullshit.

Fact.

>>> It could be any one of several quite different causes, whether
>>> operating system, hardware, other software, virus, etc.
>>
>> And the tech would have check if that was the
>> problem before suggesting a repair install.

> You have no idea what the problem was, and what he checked and what he 
> should have checked but didn't.

And you have no idea whether he doesn’t have a clue about
what he is doing and suggested a repair install just because
he doesn’t have a clue about what he is doing.

> On the given information, there is no basis for diagnosing a solution 
> requiring a repair install, other than that it is a simple and fairly 
> quick check.

It isnt a check.

> For all you know, the tech might have tried it.

If he had, he wouldn’t be suggesting it after having done that.

>> And yes, it is certainly possible that a repair install may not
>> fix the problem, but the obvious thing to do in that case is
>> to do the much more involved clean install instead.

> There isn't any information available to make either call on the basis of 
> an evidence-based diagnosis.

But the tech clearly has the evidence.

> It is certainly possible that the problem might not be fixed with any kind 
> of install.

Rather unlikely that he couldn’t have worked that out.

>>> The offer to "re-install the system" on top of the old one sounds like
>>> a fresh install,
>>
>> Only to a terminal fuckwit such as yourself.
>
> Not to a fuckwit like you.
>
>> The words ON TOP OF isnt used with a clean install.
>
> You don't know what the tech had in mind.

I do know that no one describes a clean install like that.

>> No point calling it a repair install to that level of user,
>> they wouldn’t have a fucking clue what that was.

> No point in offering a repair install to a uninformed user - a tech could 
> just do it, if the seemed to the tech as a solution.

Or he might prefer to ask first if he isnt prepared to do a full
backup before trying that.

>>> not a repair install, or a system restore.  But, since you have no
>>> idea about the problem, you have no idea what the tech was  thinking.
>>
>> Its obvious what the tech was thinking when he suggested a repair 
>> install.

> Bullshit.  You have NFI.

Record's stuck.

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Thread

Re: No fix no fee for computer problem "Rod Speed" <rod.speed.aaa@gmail.com> - 2016-09-07 08:44 +1000
  Re: No fix no fee for computer problem Pelican <water-birds@sea.somewhere.org.ir> - 2016-09-07 09:18 +1000
    Re: No fix no fee for computer problem Jeßus <j@j.invalid> - 2016-09-07 09:22 +1000
      Re: No fix no fee for computer problem "Rod Speed" <rod.speed.aaa@gmail.com> - 2016-09-07 10:47 +1000
    Re: No fix no fee for computer problem "Rod Speed" <rod.speed.aaa@gmail.com> - 2016-09-07 10:46 +1000
      Re: No fix no fee for computer problem Pelican <water-birds@sea.somewhere.org.ir> - 2016-09-07 11:13 +1000
        Re: No fix no fee for computer problem "Rod Speed" <rod.speed.aaa@gmail.com> - 2016-09-07 12:28 +1000
          Re: No fix no fee for computer problem Pelican <water-birds@sea.somewhere.org.ir> - 2016-09-07 12:31 +1000
            Re: No fix no fee for computer problem "Rod Speed" <rod.speed.aaa@gmail.com> - 2016-09-07 19:28 +1000

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