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Groups > uk.comp.sys.mac > #146217

Re: HP Instant Ink question

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Ian McCall wrote:
> On 14 Aug 2020, Graham J wrote
> (in article <rh6o9i$ua6$1@dont-email.me>):
> 
>> Does anybody here use this service?
> 
> Yes.
> 
>> The documentation I've seen does not make it clear whether the printer
>> itself tells HP ahout its ink usage, or whether it is part of the
>> printer driver software installed on the computer.
> 
> The printer.
> 
>> Further, does the HP system interrogate the printer, or does the
>> printer/driver simply report usage?
> 
> The printer tells HP, presumably in the same way it tells the driver.
> 
>> I'm trying to help a friend whose description of the problem is
>> confusing, and I've trying to understand how it is supposed to work
>> before I visit to help.
> 
> What’s the question being asked?

The reported message is something like: "Action Needed: Printer 
Connection Lost" coming in an email from <donotreply@instantink.hpsmart.com>

Which has apparently been resolved by "reconnecting to the web" but by 
this she might mean reconnecting to the LAN by WiFi.  Of course, being 
WiFi only it could easily have lost its WiFi connection.  Or the 
Internet connection itself could have failed.

How long does the connection have to be broken in order that HP sends 
this email?

How frequently does the printer "phone home"?

-- 
Graham J

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Thread

HP Instant Ink question Graham J <nobody@nowhere.co.uk> - 2020-08-14 20:22 +0100
  Re: HP Instant Ink question Ian McCall <ian@eruvia.org> - 2020-08-14 20:31 +0100
    Re: HP Instant Ink question Graham J <nobody@nowhere.co.uk> - 2020-08-14 21:05 +0100
      Re: HP Instant Ink question Ian McCall <ian@eruvia.org> - 2020-08-15 09:30 +0100
        Re: HP Instant Ink question Graham J <nobody@nowhere.co.uk> - 2020-08-15 10:20 +0100
          Re: HP Instant Ink question Graham J <nobody@nowhere.co.uk> - 2020-08-15 21:59 +0100
            Re: HP Instant Ink question Ian McCall <ian@eruvia.org> - 2020-08-16 00:40 +0100
            Re: HP Instant Ink question Chris Ridd <chrisridd@mac.com> - 2020-08-16 18:07 +0100
  Re: HP Instant Ink question Andy Hewitt <thewildrover@icloud.com> - 2020-08-14 19:53 +0000
  Re: HP Instant Ink question Graham J <nobody@nowhere.co.uk> - 2020-08-18 18:03 +0100

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