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Groups > comp.mobile.android > #21428

Re: Motorola Moto G 2nd Gen Phone-Answering Problem

From chris <ithinkiam@gmail.com>
Newsgroups comp.mobile.android
Subject Re: Motorola Moto G 2nd Gen Phone-Answering Problem
Date 2015-07-27 14:33 +0100
Organization A noiseless patient Spider
Message-ID <mp5bst$25m$1@dont-email.me> (permalink)
References <mp1ruq$41g$1@dont-email.me> <d1jmsnF6nllU1@mid.individual.net> <mp3gjl$ir0$1@dont-email.me>

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On 26/07/2015 21:41, The Real Bev wrote:
> On 07/26/2015 02:17 AM, Roger Mills wrote:
>> On 26/07/2015 06:43, The Real Bev wrote:
>>> I just posted this on the Motorola site as a reply to a guy who posted a
>>> similar problem a month ago. No other responses.
>>>
>>> ****************************
>>> Interesting that nobody has responded. I have a similar problem, BUT...
>>>
>>> I turned the phone on in 'safe' mode.

What does 'safe mode' mean?

>>> When a call comes in I hear the
>>> ringtone and the vibration, but from then on the "instructions" in the
>>> on-line manual (.pdf) are absolutely wrong. If the screen is black
>>> (auto-off in 2 minutes) I have to push the power button, tap the phone
>>> icon, tap the 'return to call in progress' icon and THEN see who is
>>> calling so I can make a decision whether to answer or dismiss. If the
>>> call comes in with the screen on, one less bump (no need to push the
>>> power button). Exact same performance in NON-safe mode.

That doesn't sound right at all.

>>
>> I have the same phone, but don't recall ever having had that problem.
>>
>> What version of Android are you running? Mine's on 5.0.2
>
> Same.

I have a Moto G 4G on 4.4.2 and mostly my experience is like Roger.

>> My phone is set up so that, under most circumstances (i.e. when not
>> receiving a call) I have to swipe the lock symbol upwards and input a
>> numerical password to unlock the screen.
>
> Too much trouble.  I have no lock at all.  When the screen goes blank I
> just push the power button and I'm at my home screen, or (presumably)
> where I was when it blanked out.  Mostly I deliberately turn the screen
> off when I'm done doing whatever I'm doing.

When you say 'turn the screen off' do you mean blanking it with a short 
press of the power button? That's what I do too. Or something else?

I've set a PIN lock on my phone.

>> However, if a call is received when the screen is locked, the caller's
>> name (or number if not in the address book) is displayed at the top of
>> the screen, and there is a flashing handset symbol lower down which
>> needs to be swiped to the right to accept the call.
>
> No visible difference.

I'm like Roger. A call comes in, i see the number (or name if it's 
someone in my contacts) and get the option to swipe left or right to 
either accept or decline the call.

>
>> I don't understand why yours should be any different.
>
> The fickle finger of fate.  I'm used to it by now.
>
>> Are you using the PDF manual for the same version of Android that your
>> phone is running, because some things change between versions?
>
> I've got three, all downloaded from Motorola and all slightly different
> but equally wrong in exactly the same way.
>
>> Have you looked at on-line Help? [Tap the multi-dot 'all apps' icon if
>> you don't already have a short-cut, and browse for the ? icon]. You'll
>> need to be on-line to access all the help features. There's a section on
>> answering and diverting calls which may be useful. I'm sure there used
>> to be a way of generating a dummy call in order to enable you to
>> practise answering it, but I can't find that now.

It's in the help section (the 'Help' app) under 'Show me how to answer a 
phone all'.

> Yes.  That's wrong in exactly the same way.  When the screen is black I
> am unable to do anything at all by swiping or tapping anywhere unless I
> push the power button first.

That's like me as well. The screen only wakes up with the power button.

> Somebody suggested that I backup, factory reset and reinstall, but that
> sounds like the generic solution provided by people who have no idea
> what they're talking about.

Yeah, it's the equivalent of a Windows Ctrl-Alt-Delete. If all else fails...

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Thread

Motorola Moto G 2nd Gen Phone-Answering Problem The Real Bev <bashley101@gmail.com> - 2015-07-25 22:43 -0700
  Re: Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-07-27 14:33 +0100
    Re: Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-07-27 22:50 +0100
      Re: Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-07-28 09:21 +0100
        Re: Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-07-28 10:23 +0100
    Re: Motorola Moto G 2nd Gen Phone-Answering Problem Bob Martin <bob.martin@excite.com> - 2015-07-28 08:01 +0100
      Re: Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-07-29 10:28 +0100
        Re: Motorola Moto G 2nd Gen Phone-Answering Problem The Real Bev <bashley101@gmail.com> - 2015-07-29 12:27 -0700
          Re: Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-07-29 21:17 +0100
          SOLVED -- Re: Motorola Moto G 2nd Gen Phone-Answering Problem The Real Bev <bashley101@gmail.com> - 2015-07-29 14:08 -0700
            Re: SOLVED -- Re: Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-07-30 10:42 +0100
              Re: SOLVED -- Re: Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-07-30 17:09 +0100
                Re: SOLVED -- Re: Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-07-31 10:21 +0100
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem Daniel James <daniel@me.invalid> - 2015-08-02 19:51 +0100
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem The Real Bev <bashley101@gmail.com> - 2015-08-02 21:32 -0700
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-08-03 11:13 +0100
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem The Real Bev <bashley101@gmail.com> - 2015-08-03 09:34 -0700
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem Axel Berger <Axel_Berger@B.Maus.De> - 2015-08-04 19:26 +0200
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem J0HNS0N <12J0HNSON1022@92300nomail.com> - 2015-08-04 15:15 -0700
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem Daniel James <daniel@me.invalid> - 2015-08-03 15:06 +0100
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem The Real Bev <bashley101@gmail.com> - 2015-08-03 09:37 -0700
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-08-04 09:59 +0100
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem John B. Slocomb <johnbslocomb@geemail.com> - 2015-08-04 17:51 +0700
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-08-04 12:03 +0100
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem John B. Slocomb <johnbslocomb@geemail.com> - 2015-08-05 08:59 +0700
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem J0HNS0N <12J0HNSON1022@92300nomail.com> - 2015-08-04 15:15 -0700
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem The Real Bev <bashley101@gmail.com> - 2015-08-04 20:50 -0700
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-08-06 09:33 +0100
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-08-06 10:39 +0100
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-08-06 11:56 +0100
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem The Real Bev <bashley101@gmail.com> - 2015-08-06 12:18 -0700
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem tlvp <mPiOsUcB.EtLlLvEp@att.net> - 2015-08-06 04:39 -0400
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-08-06 11:58 +0100
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem Daniel James <daniel@me.invalid> - 2015-08-06 14:58 +0100
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem J0HNS0N <12J0HNSON1022@92300nomail.com> - 2015-08-06 12:16 -0700
                Re: SOLVED -- Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-08-07 07:39 +0100
    Re: Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-07-28 09:26 +0100
      Re: Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-07-28 10:34 +0100
        Re: Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-07-28 11:05 +0100
          Re: Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-07-29 14:03 +0100
      Re: Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-07-29 14:07 +0100
        Re: Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-07-29 17:05 +0100
          Re: Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-07-29 17:40 +0100
            Re: Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-07-29 18:23 +0100
              Re: Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-07-30 09:59 +0100
                Re: Motorola Moto G 2nd Gen Phone-Answering Problem Roger Mills <watt.tyler@gmail.com> - 2015-07-30 10:49 +0100
                Re: Motorola Moto G 2nd Gen Phone-Answering Problem chris <ithinkiam@gmail.com> - 2015-07-30 17:10 +0100

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