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Re: heads up on ASUS motherboards

From Todd <Todd@invalid.invalid>
Newsgroups comp.os.linux.misc
Subject Re: heads up on ASUS motherboards
Date 2012-05-17 19:49 -0700
Organization A noiseless patient Spider
Message-ID <jp4das$tcv$1@dont-email.me> (permalink)
References <jp45qc$ms0$1@dont-email.me> <jp46fq$5m3$1@news.albasani.net>

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On 05/17/2012 05:52 PM, The Natural Philosopher wrote:
> Todd wrote:
>> Hi All,
>>
>> I am a system builder and I wanted to give my colleagues a heads
>> up on ASUS motherboards. Seems they work fine when they work, but
>> good luck with any customer service items. In other words you
>> are self insuring if you use their stuff.
>>
>> For instance, I got a motherboard with a single bent CPU pin.
>> The pin was bent at a 45 degree angle. I missed it when I
>> when to install the CPU.
>>
>> By the way, I do not bend CPU pins. I line up the CPU with
>> the tabs and gently set it down as if I was handling
>> nitroglycerin. And, when folks bend pins by improperly
>> inserting CPUs, they bend a mess of pins, not just one.
>> And how in the world did it get bent at 45 degrees?
>>
>
> Hang on. Was the CPU supplied by Asus at all?

CPU purchased separately

>
>
>> Since ASUS refused to accept bent CPU pins, my distributor
>> would not take the board back. I called ASUS and they confirmed
>> that bent CPU pins are not covered. My salesman at my distributor
>> said that every salesman that works there has also noticed this
>> ASUS specific problem. He also said that getting any kind of
>> customer service out of ASUS is a nightmare. He pointed me
>> to Intel motherboards. I prefer Supermicro.
>>
>> So, avoid ASUS. Cost me $200.00 to figure it out, the hard way.
>>
>
> surely You just but a new CPU chip, or bend the pin straight? Not whole
> new motherboard.

CPU is fine.  Put it in replacement motherboard and it
is very happy.  In fact, all the same parts are happy
with the replacement motherboard.

I am going to try and find a jeweler with the right microscope
and tools to bend the CPU pin back.  Anyway, maybe it
will start working and maybe it won't.  The symptom was no
video.  Did have beep codes when I removed the memory so that
proved the the CPU was working, even with the bent pin.  ????

Yeh, it looks like I am going to have to eat a motherboard.

Moral of the story, if you sell ASUS motherboards, ASUS will
not be there to back you up.  You self insure.

>
>
>> I hope this saves someone else from making my mistake.
>> -T
>
>

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Thread

heads up on ASUS motherboards Todd <Todd@invalid.invalid> - 2012-05-17 17:40 -0700
  Re: heads up on ASUS motherboards The Natural Philosopher <tnp@invalid.invalid> - 2012-05-18 01:52 +0100
    Re: heads up on ASUS motherboards Todd <Todd@invalid.invalid> - 2012-05-17 19:49 -0700
      Re: heads up on ASUS motherboards The Natural Philosopher <tnp@invalid.invalid> - 2012-05-18 12:49 +0100
        Re: heads up on ASUS motherboards Johann Klammer <klammerj@NOSPAM.a1.net> - 2012-05-18 18:49 +0200
          Re: heads up on ASUS motherboards The Natural Philosopher <tnp@invalid.invalid> - 2012-05-18 18:07 +0100
            Re: heads up on ASUS motherboards Todd <Todd@invalid.invalid> - 2012-05-18 14:06 -0700

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