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heads up on ASUS motherboards

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  heads up on ASUS motherboards Todd <Todd@invalid.invalid> - 2012-05-17 17:40 -0700
    Re: heads up on ASUS motherboards The Natural Philosopher <tnp@invalid.invalid> - 2012-05-18 01:52 +0100
      Re: heads up on ASUS motherboards Todd <Todd@invalid.invalid> - 2012-05-17 19:49 -0700
        Re: heads up on ASUS motherboards The Natural Philosopher <tnp@invalid.invalid> - 2012-05-18 12:49 +0100
          Re: heads up on ASUS motherboards Johann Klammer <klammerj@NOSPAM.a1.net> - 2012-05-18 18:49 +0200
            Re: heads up on ASUS motherboards The Natural Philosopher <tnp@invalid.invalid> - 2012-05-18 18:07 +0100
              Re: heads up on ASUS motherboards Todd <Todd@invalid.invalid> - 2012-05-18 14:06 -0700

#5325 — heads up on ASUS motherboards

Hi All,

I am a system builder and I wanted to give my colleagues a heads
up on ASUS motherboards.  Seems they work fine when they work, but
good luck with any customer service items.  In other words you
are self insuring if you use their stuff.

For instance, I got a motherboard with a single bent CPU pin.
The pin was bent at a 45 degree angle.  I missed it when I
when to install the CPU.

By the way, I do not bend CPU pins.  I line up the CPU with
the tabs and gently set it down as if I was handling
nitroglycerin. And, when folks bend pins by improperly
inserting CPUs, they bend a mess of pins, not just one.
And how in the world did it get bent at 45 degrees?

Since ASUS refused to accept bent CPU pins, my distributor
would not take the board back.  I called ASUS and they confirmed
that bent CPU pins are not covered.  My salesman at my distributor
said that every salesman that works there has also noticed this
ASUS specific problem.  He also said that getting any kind of
customer service out of ASUS is a nightmare.  He pointed me
to Intel motherboards.  I prefer Supermicro.

So, avoid ASUS.  Cost me $200.00 to figure it out, the hard way.

I hope this saves someone else from making my mistake.
-T

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#5326

Todd wrote:
> Hi All,
> 
> I am a system builder and I wanted to give my colleagues a heads
> up on ASUS motherboards.  Seems they work fine when they work, but
> good luck with any customer service items.  In other words you
> are self insuring if you use their stuff.
> 
> For instance, I got a motherboard with a single bent CPU pin.
> The pin was bent at a 45 degree angle.  I missed it when I
> when to install the CPU.
> 
> By the way, I do not bend CPU pins.  I line up the CPU with
> the tabs and gently set it down as if I was handling
> nitroglycerin. And, when folks bend pins by improperly
> inserting CPUs, they bend a mess of pins, not just one.
> And how in the world did it get bent at 45 degrees?
> 

Hang on. Was the CPU supplied by Asus at all?


> Since ASUS refused to accept bent CPU pins, my distributor
> would not take the board back.  I called ASUS and they confirmed
> that bent CPU pins are not covered.  My salesman at my distributor
> said that every salesman that works there has also noticed this
> ASUS specific problem.  He also said that getting any kind of
> customer service out of ASUS is a nightmare.  He pointed me
> to Intel motherboards.  I prefer Supermicro.
> 
> So, avoid ASUS.  Cost me $200.00 to figure it out, the hard way.
> 

surely You just but a new CPU chip, or bend the pin straight? Not whole 
new motherboard.


> I hope this saves someone else from making my mistake.
> -T


-- 
To people who know nothing, anything is possible.
To people who know too much, it is a sad fact
that they know how little is really possible -
and how hard it is to achieve it.

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#5328

On 05/17/2012 05:52 PM, The Natural Philosopher wrote:
> Todd wrote:
>> Hi All,
>>
>> I am a system builder and I wanted to give my colleagues a heads
>> up on ASUS motherboards. Seems they work fine when they work, but
>> good luck with any customer service items. In other words you
>> are self insuring if you use their stuff.
>>
>> For instance, I got a motherboard with a single bent CPU pin.
>> The pin was bent at a 45 degree angle. I missed it when I
>> when to install the CPU.
>>
>> By the way, I do not bend CPU pins. I line up the CPU with
>> the tabs and gently set it down as if I was handling
>> nitroglycerin. And, when folks bend pins by improperly
>> inserting CPUs, they bend a mess of pins, not just one.
>> And how in the world did it get bent at 45 degrees?
>>
>
> Hang on. Was the CPU supplied by Asus at all?

CPU purchased separately

>
>
>> Since ASUS refused to accept bent CPU pins, my distributor
>> would not take the board back. I called ASUS and they confirmed
>> that bent CPU pins are not covered. My salesman at my distributor
>> said that every salesman that works there has also noticed this
>> ASUS specific problem. He also said that getting any kind of
>> customer service out of ASUS is a nightmare. He pointed me
>> to Intel motherboards. I prefer Supermicro.
>>
>> So, avoid ASUS. Cost me $200.00 to figure it out, the hard way.
>>
>
> surely You just but a new CPU chip, or bend the pin straight? Not whole
> new motherboard.

CPU is fine.  Put it in replacement motherboard and it
is very happy.  In fact, all the same parts are happy
with the replacement motherboard.

I am going to try and find a jeweler with the right microscope
and tools to bend the CPU pin back.  Anyway, maybe it
will start working and maybe it won't.  The symptom was no
video.  Did have beep codes when I removed the memory so that
proved the the CPU was working, even with the bent pin.  ????

Yeh, it looks like I am going to have to eat a motherboard.

Moral of the story, if you sell ASUS motherboards, ASUS will
not be there to back you up.  You self insure.

>
>
>> I hope this saves someone else from making my mistake.
>> -T
>
>

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#5329

Todd wrote:
> On 05/17/2012 05:52 PM, The Natural Philosopher wrote:
>> Todd wrote:
>>> Hi All,
>>>
>>> I am a system builder and I wanted to give my colleagues a heads
>>> up on ASUS motherboards. Seems they work fine when they work, but
>>> good luck with any customer service items. In other words you
>>> are self insuring if you use their stuff.
>>>
>>> For instance, I got a motherboard with a single bent CPU pin.
>>> The pin was bent at a 45 degree angle. I missed it when I
>>> when to install the CPU.
>>>
>>> By the way, I do not bend CPU pins. I line up the CPU with
>>> the tabs and gently set it down as if I was handling
>>> nitroglycerin. And, when folks bend pins by improperly
>>> inserting CPUs, they bend a mess of pins, not just one.
>>> And how in the world did it get bent at 45 degrees?
>>>
>>
>> Hang on. Was the CPU supplied by Asus at all?
> 
> CPU purchased separately
> 
>>
>>
>>> Since ASUS refused to accept bent CPU pins, my distributor
>>> would not take the board back. I called ASUS and they confirmed
>>> that bent CPU pins are not covered. My salesman at my distributor
>>> said that every salesman that works there has also noticed this
>>> ASUS specific problem. He also said that getting any kind of
>>> customer service out of ASUS is a nightmare. He pointed me
>>> to Intel motherboards. I prefer Supermicro.
>>>
>>> So, avoid ASUS. Cost me $200.00 to figure it out, the hard way.
>>>
>>
>> surely You just but a new CPU chip, or bend the pin straight? Not whole
>> new motherboard.
> 
> CPU is fine.  Put it in replacement motherboard and it
> is very happy.  In fact, all the same parts are happy
> with the replacement motherboard.

How can you fit it to a new motherbaord if it has a bent pin?

I am obviously missing something here because IME its the chips that 
have pins that go into sockets in the board. The pin is on the chip not 
the board, so it the pin is bent its not the board manufacturers problem.

Also of the pin is bent I cant see how it can be inserted in another board.

> 
> I am going to try and find a jeweler with the right microscope
> and tools to bend the CPU pin back.  Anyway, maybe it
> will start working and maybe it won't.  The symptom was no
> video.  Did have beep codes when I removed the memory so that
> proved the the CPU was working, even with the bent pin.  ????
> 
> Yeh, it looks like I am going to have to eat a motherboard.
> 
> Moral of the story, if you sell ASUS motherboards, ASUS will
> not be there to back you up.  You self insure.

The moral of the story is you are - or seem to be - blaming  a problem 
on one piece of kity on another.

So run it past me again: what exactly is the 'fault' on te miotherbaord?

When you talkt about bending the pin on the CPU - which didnt come with 
the board - staright.

If there is a problem with the SOCKET on the board, perhaps that's why 
ASUS didnt replace it as you seem top be saying it was a bent pin on the 
CPU chip which they didn't supply?

If you cant explain it to me, how can you expect them to understand?



> 
>>
>>
>>> I hope this saves someone else from making my mistake.
>>> -T
>>
>>
> 


-- 
To people who know nothing, anything is possible.
To people who know too much, it is a sad fact
that they know how little is really possible -
and how hard it is to achieve it.

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#5331

The Natural Philosopher wrote:
> So run it past me again: what exactly is the 'fault' on te miotherbaord?
>
> When you talkt about bending the pin on the CPU - which didnt come with
> the board - staright.
>
> If there is a problem with the SOCKET on the board, perhaps that's why
> ASUS didnt replace it as you seem top be saying it was a bent pin on the
> CPU chip which they didn't supply?
>
> If you cant explain it to me, how can you expect them to understand?
>

He did not mention it in his post, but I suspect it is one of those:
http://en.wikipedia.org/wiki/LGA_775

(the pins are on the socket)

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#5332

Johann Klammer wrote:
> The Natural Philosopher wrote:
>> So run it past me again: what exactly is the 'fault' on te miotherbaord?
>>
>> When you talkt about bending the pin on the CPU - which didnt come with
>> the board - staright.
>>
>> If there is a problem with the SOCKET on the board, perhaps that's why
>> ASUS didnt replace it as you seem top be saying it was a bent pin on the
>> CPU chip which they didn't supply?
>>
>> If you cant explain it to me, how can you expect them to understand?
>>
> 
> He did not mention it in his post, but I suspect it is one of those:
> http://en.wikipedia.org/wiki/LGA_775
> 
> (the pins are on the socket)


Finally it makes sense then. I thought they sued solder pads to mount up 
those sorts of chips, not pins.

well Asus should take the board back if it has a bent bin obviously. Or 
is it that they know they don't send bent boards out..;-)




-- 
To people who know nothing, anything is possible.
To people who know too much, it is a sad fact
that they know how little is really possible -
and how hard it is to achieve it.

[toc] | [prev] | [next] | [standalone]

#5334

On 05/18/2012 10:07 AM, The Natural Philosopher wrote:
> Johann Klammer wrote:
>> The Natural Philosopher wrote:
>>> So run it past me again: what exactly is the 'fault' on te miotherbaord?
>>>
>>> When you talkt about bending the pin on the CPU - which didnt come with
>>> the board - staright.
>>>
>>> If there is a problem with the SOCKET on the board, perhaps that's why
>>> ASUS didnt replace it as you seem top be saying it was a bent pin on the
>>> CPU chip which they didn't supply?
>>>
>>> If you cant explain it to me, how can you expect them to understand?
>>>
>>
>> He did not mention it in his post, but I suspect it is one of those:
>> http://en.wikipedia.org/wiki/LGA_775
>>
>> (the pins are on the socket)
>
>
> Finally it makes sense then. I thought they sued solder pads to mount up
> those sorts of chips, not pins.
>
> well Asus should take the board back if it has a bent bin obviously. Or
> is it that they know they don't send bent boards out..;-)

This was a socket 1155.  The pins are on the socket side.  I was
not precise enough in my writing.  (Guess I expected everyone knew
what I was talking about.)

My guess was that there is a defect in materials on one of the
pins, such as a burr, that caused the pin to buckle instead
of retract.

ASUS will not warranty this, so if it happens to you, ASUS
will not back you up.  Essentially you self insure: you
are on your own.

On the bright side, ASUS motherboards run damn fine, once
you get them running.

-T

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