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Groups > comp.sys.mac.system > #62194

Re: App Store app fails to find updates for iMac

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On 2014-07-13, Martin Frost me at invalid stanford daht edu <nospam@stanford.edu.invalid> wrote:
> When I click on Updates at the top of the App Store app on my iMac, a
> wheel at the top left corner spins for a minute or two and then stops,
> leaving a blank window except for the toolbar icons on top and the
> Copyright statement at the bottom.  It does NOT say "No updates found"
> (like it used to when there were no updates), nor does it show any
> recent updates like it used to.
>
> The Updates icon at the top shows a circled "1", and iTunes (11.2.2)
> says that there's an update (11.3).  When iTunes starts up App Store
> to download the update, App Store spins and spins and fails to find
> any updates or to show recent updates.
>
> The other App Store icons (Featured, Top Charts, ...) all seem to be
> working fine, and they show me logged in to the App Store.
>
> Rebooting the iMac doesn't have any effect on the problem.
>
> I'm running Maverics 10.9.4 with App Store 1.3.  I have normal network
> connectivity, e.g., I can view http://apple.com, read mail, etc.
>
> Any ideas?

A few ideas:

Quit App Store, open /Applications/Utilities/Console, and then choose
Software Update from the Apple menu. Watch the log for any messages
related to the App Store update process. Do you notice anything relevant
there? Feel free to post *relevant* log messages here (don't include
messages with time stamps before you ran Software Update, for instance),
and we'll help you figure out what they mean, if needed.

Go into System Preferences > Users & Groups, and create a brand-new Mac
OS X user account with administrator access (just call it something like
"Test"). Log into that account and run Software Update from that
account. Does it work, or does it behave the same way?

Open /Applications/Utilities/Disk Utility, select your Mac OS X startup
volume on the left side of the window, and click "Verify Disk
Permissions" (not "Verify Disk", and not "Repair"). Paste the resulting
output in a reply here. If permissions are incorrect, it could be
repairing them will fix the issue; but it's best to run Verify first so
that you know what's wrong before repairing.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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App Store app fails to find updates for iMac Martin Frost me at invalid stanford daht edu <nospam@stanford.edu.invalid> - 2014-07-13 13:22 -0700
  Re: App Store app fails to find updates for iMac Jolly Roger <jollyroger@pobox.com> - 2014-07-13 20:47 +0000
    Re: App Store app fails to find updates for iMac Martin Frost me at invalid stanford daht edu <nospam@stanford.edu.invalid> - 2014-07-13 17:42 -0700
      Re: App Store app fails to find updates for iMac Jolly Roger <jollyroger@pobox.com> - 2014-07-14 00:54 +0000
        Re: App Store app fails to find updates for iMac David Fritzinger <dfritzin@nospam.mac.com> - 2014-07-14 15:20 -0400

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