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Groups > comp.sys.mac.system > #72172
| From | Your Name <YourName@YourISP.com> |
|---|---|
| Newsgroups | comp.sys.mac.system, uk.comp.sys.mac |
| Subject | Re: Macbook Air - battery replacement - the answer :) |
| Date | 2015-03-28 10:01 +1200 |
| Organization | Aioe.org NNTP Server |
| Message-ID | <280320151001490749%YourName@YourISP.com> (permalink) |
| References | <MPG.2f7e48fafd8a852e989891@news.individual.net> <270320150907541375%YourName@YourISP.com> <1m1wv7m.1hja6qzc42pxcN%{$PW$}@womar.co.uk> <270320151522053168%YourName@YourISP.com> <1m1xpy0.1ngytcw1j1nuo5N%{$PW$}@womar.co.uk> |
Cross-posted to 2 groups.
In article <1m1xpy0.1ngytcw1j1nuo5N%{$PW$}@womar.co.uk>, Paul Womar
<{$PW$}@womar.co.uk> wrote:
> Your Name <YourName@YourISP.com> wrote:
> > In article <1m1wv7m.1hja6qzc42pxcN%{$PW$}@womar.co.uk>, Paul Womar
> > <{$PW$}@womar.co.uk> wrote:
> > >
> > > The person that I saw at the Genius Bar for my screen repair said that
> > > they also do the repair work so said there was a good chance that it
> > > would be them doing the repairs as they were on shift in that role later
> > > that night.
> >
> > No doubt some of the Genius Bar staff are *also* qualified repair
> > techs, but most are not.
>
> So the relevant factor is what colour T-shirt they are wearing at the
> time of the repair?
The "relevant factor" is that the Genius Bar does not have the tools
nor usually the qualifications to do tech repairs. They pass on all
repairs to the department (or at smaller stores send them to a bigger
store's repair department).
Is it *really* so difficult to understand that there are separate
departments for specific tasks?!? Almost every business on the planet
has them, as do "department" stores. :-\
> > The point was that the Genius Bar is not meant to be a tech repair
> > centre. Repairs are taken out the back to be done by qualified repair
> > staff.
>
> My point is that as far as Apple is concerned, the Genuis Bar is to be
> portrayed as your one stop shop for EVERY problem. That's a good
> marketing message, it's simple and clear.
"Problem", yes.
Repair, no.
If you don't know the problem is actually a fault that needs repairing
(rather than, for example, an errant software setting or you simply not
knowing how to do something), then you book a Genius Bar appointment.
If it turns out the problem is a fault that needs repair, then they
pass the machine on to the repair techs. - the Genius Bar does NOT open
up computers and repair them.
If you know the machine needs a physical tech repair, then you take it
to the repair department directly, rather than wasting a Genius Bar
timeslot. It aint exactly interstellar rocket science. :-\
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Macbook Air - battery replacement - the answer :) Jeremy <jeremy0505@gmail.com> - 2015-03-26 16:49 +0000
Re: Macbook Air - battery replacement - the answer :) Sara Merriman <saramerriman@blueyonder.co.uk> - 2015-03-26 17:19 +0000
Re: Macbook Air - battery replacement - the answer :) John <Man@the.keyboard> - 2015-03-26 19:30 +0000
Re: Macbook Air - battery replacement - the answer :) Jeremy <jeremy0505@gmail.com> - 2015-03-26 19:44 +0000
Re: Macbook Air - battery replacement - the answer :) Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-03-26 17:10 -0400
Re: Macbook Air - battery replacement - the answer :) John <Man@the.keyboard> - 2015-03-27 05:30 +0000
Re: Macbook Air - battery replacement - the answer :) Your Name <YourName@YourISP.com> - 2015-03-27 09:07 +1200
Re: Macbook Air - battery replacement - the answer :) Jolly Roger <jollyroger@pobox.com> - 2015-03-26 20:19 +0000
Re: Macbook Air - battery replacement - the answer :) Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-03-26 17:09 -0400
Re: Macbook Air - battery replacement - the answer :) {$PW$}@womar.co.uk (Paul Womar) - 2015-03-26 21:51 +0000
Re: Macbook Air - battery replacement - the answer :) Your Name <YourName@YourISP.com> - 2015-03-27 15:22 +1200
Re: Macbook Air - battery replacement - the answer :) rcp27g@gmail.com - 2015-03-27 02:01 -0700
Re: Macbook Air - battery replacement - the answer :) {$PW$}@womar.co.uk (Paul Womar) - 2015-03-27 09:00 +0000
Re: Macbook Air - battery replacement - the answer :) Graeme Wall <rail@greywall.demon.co.uk> - 2015-03-27 09:48 +0000
Re: Macbook Air - battery replacement - the answer :) Sara Merriman <saramerriman@blueyonder.co.uk> - 2015-03-27 11:27 +0000
Re: Macbook Air - battery replacement - the answer :) Ant <ant@zimage.comANT> - 2015-03-27 09:34 -0700
Re: Macbook Air - battery replacement - the answer :) Sara Merriman <saramerriman@blueyonder.co.uk> - 2015-03-27 17:07 +0000
Re: Macbook Air - battery replacement - the answer :) John <Man@the.keyboard> - 2015-03-29 16:08 +0100
Re: Macbook Air - battery replacement - the answer :) Graeme Wall <rail@greywall.demon.co.uk> - 2015-03-27 17:27 +0000
Re: Macbook Air - battery replacement - the answer :) Your Name <YourName@YourISP.com> - 2015-03-28 10:01 +1200
Re: Macbook Air - battery replacement - the answer :) Jolly Roger <jollyroger@pobox.com> - 2015-03-27 21:48 +0000
Re: Macbook Air - battery replacement - the answer :) Király <ggrandish@gmail.com> - 2015-03-27 14:55 -0700
Re: Macbook Air - battery replacement - the answer :) Lewis <g.kreme@gmail.com.dontsendmecopies> - 2015-03-27 22:40 +0000
Re: Macbook Air - battery replacement - the answer :) dempson@actrix.gen.nz (David Empson) - 2015-03-28 22:03 +1300
Re: Macbook Air - battery replacement - the answer :) nospam <nospam@nospam.invalid> - 2015-03-27 20:30 -0400
Re: Macbook Air - battery replacement - the answer :) Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-03-27 09:03 -0400
Re: Macbook Air - battery replacement - the answer :) John <Man@the.keyboard> - 2015-03-27 05:39 +0000
Re: Macbook Air - battery replacement - the answer :) Barry Margolin <barmar@alum.mit.edu> - 2015-03-26 18:43 -0400
Re: Macbook Air - battery replacement - the answer :) John McWilliams <jpmcw@comcast.net> - 2015-03-26 18:55 -0700
Re: Macbook Air - battery replacement - the answer :) JF Mezei <jfmezei.spamnot@vaxination.ca> - 2015-03-26 22:20 -0400
Re: Macbook Air - battery replacement - the answer :) Your Name <YourName@YourISP.com> - 2015-03-27 18:13 +1200
Re: Macbook Air - battery replacement - the answer :) Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-03-27 09:06 -0400
Re: Macbook Air - battery replacement - the answer :) Alan Browne <alan.browne@freelunchvideotron.ca> - 2015-03-27 09:01 -0400
Re: Macbook Air - battery replacement - the answer :) Barry Margolin <barmar@alum.mit.edu> - 2015-03-27 10:59 -0400
Re: Macbook Air - battery replacement - the answer :) Your Name <YourName@YourISP.com> - 2015-03-27 15:29 +1200
Re: Macbook Air - battery replacement - the answer :) {$PW$}@womar.co.uk (Paul Womar) - 2015-03-27 09:00 +0000
Re: Macbook Air - battery replacement - the answer :) Jeremy <jeremy0505@gmail.com> - 2015-03-27 10:22 +0000
Re: Macbook Air - battery replacement - the answer :) Your Name <YourName@YourISP.com> - 2015-03-28 10:04 +1200
Re: Macbook Air - battery replacement - the answer :) Jolly Roger <jollyroger@pobox.com> - 2015-03-27 21:50 +0000
Re: Macbook Air - battery replacement - the answer :) peter@pfjames.co.uk (Peter James) - 2015-03-28 08:09 +0000
Re: Macbook Air - battery replacement - the answer :) Barry Margolin <barmar@alum.mit.edu> - 2015-03-27 11:04 -0400
Re: Macbook Air - battery replacement - the answer :) Electric Comet <electric-comet@mail.invalid> - 2015-03-27 20:53 -0700
Re: Macbook Air - battery replacement - the answer :) Electric Comet <electric-comet@mail.invalid> - 2015-03-27 20:50 -0700
Re: Macbook Air - battery replacement - the answer :) Jeremy <jeremy0505@gmail.com> - 2015-03-28 09:36 +0000
Re: Macbook Air - battery replacement - the answer :) Electric Comet <electric-comet@mail.invalid> - 2015-03-30 12:15 -0700
Re: Macbook Air - battery replacement - the answer :) John <Man@the.keyboard> - 2015-03-30 22:11 +0100
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