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Re: German court requires Google to stop ignoring customer emails

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On Fri, 12 Sep 2014 12:21:04 +0000 (UTC)
Rich <rich@example.invalid> wrote:

>    A German court has required Google to stop ignoring customer emails and
>    start offering a way to communicate with the company.
> 
>    Google users who email the address "support-de@google.com" receive an
>    automatic reply notifying the emailer that Google will neither read nor
>    reply due to the large number of requests sent to the address. After
>    that sentence, the automatic reply directs Google users to various
>    online self-help guides and contact forms.
> 
>    This form of communication is incompatible with the German Telemedia
>    Act, which says that companies must provide a way to ensure fast
>    electronic communications with them, the VZBV had argued. The
>    organization described Google's support address as a black box in which
>    messages disappear into a void. A German court has required Google to
>    stop ignoring customer emails and start offering a way to communicate
>    with the company.

Wow, that's spectacular.  As always, I'm so impressed by the German
government's accept-no-bullshit attitude to things.  I tried reaching
Google about an issue concerning Google Groups (I wanted to know where
they're feeding their newsgroups from so I could get the dictator.*
hierarchy indexed too).  The English version works the same - the
"contact us" thing takes you to a bunch of FAQs and basically doesn't
give you an easy way to contact them.  So I gave up.  Google Groups
sucks anyway.

I wish the American government had the same approach to regulation.
Isn't that what government regulation is supposed to do?

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Thread

German court requires Google to stop ignoring customer emails Rich <rich@example.invalid> - 2014-09-12 12:21 +0000
  Re: German court requires Google to stop ignoring customer emails RS Wood <rsw@therandymon.com> - 2014-09-12 12:59 +0000
    Re: German court requires Google to stop ignoring customer emails Paul Sture <nospam@sture.ch> - 2014-09-12 16:58 +0200
      Re: German court requires Google to stop ignoring customer emails Max Rottenkolber <max@mr.gy> - 2014-09-14 20:44 +0000
        Re: German court requires Google to stop ignoring customer emails Roger Blake <rogblake@iname.invalid> - 2014-09-15 11:49 +0000
          Re: German court requires Google to stop ignoring customer emails Tim Streater <timstreater@greenbee.net> - 2014-09-15 13:57 +0100
            Re: German court requires Google to stop ignoring customer emails Roger Blake <rogblake@iname.invalid> - 2014-09-16 01:45 +0000
              Re: German court requires Google to stop ignoring customer emails Tim Streater <timstreater@greenbee.net> - 2014-09-16 08:53 +0100
            Re: German court requires Google to stop ignoring customer emails Max Rottenkolber <max@mr.gy> - 2014-10-24 16:03 +0000
              Re: German court requires Google to stop ignoring customer emails Tim Streater <timstreater@greenbee.net> - 2014-10-24 18:19 +0100
                Re: German court requires Google to stop ignoring customer emails Max Rottenkolber <max@mr.gy> - 2014-10-24 18:49 +0000
        Re: German court requires Google to stop ignoring customer emails Paul Sture <nospam@sture.ch> - 2014-09-15 14:25 +0200
          Re: German court requires Google to stop ignoring customer emails Tim Streater <timstreater@greenbee.net> - 2014-09-15 16:12 +0100
            Re: German court requires Google to stop ignoring customer emails Paul Sture <nospam@sture.ch> - 2014-09-15 22:05 +0200
              Re: German court requires Google to stop ignoring customer emails Tim Streater <timstreater@greenbee.net> - 2014-09-15 22:26 +0100
                Re: German court requires Google to stop ignoring customer emails Paul Sture <nospam@sture.ch> - 2014-09-16 01:38 +0200
              Re: German court requires Google to stop ignoring customer emails Huge <Huge@nowhere.much.invalid> - 2014-09-16 21:28 +0000
                Re: German court requires Google to stop ignoring customer emails Paul Sture <nospam@sture.ch> - 2014-09-17 12:57 +0200

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