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Hallo, hier spricht Emma. Wie kann ich Ihnen helfen?

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https://www.telegraph.co.uk/news/2026/04/19/ai-receptionists-stop-patients-making-gp-appointments/

Das ist nicht die Zukunft, das ist die Realität. So geht man im UK gegen 
lange Wartezeiten auf GP-Termine vor (Hausarztversorgung).

evtl. Jvascript abschalten um die Seite zu sehen und dieAudio-Clips zu 
hören.

"Enhanced Medical Management Assistant EMMA
The Emma AI assistant is supposed to save surgeries time and money, but 
many patients struggle with the technology

GPs are replacing their receptionists with artificial intelligence 
chatbots that are preventing patients from making appointments.

Millions of people around England have found themselves speaking to an 
AI receptionist instead of a human when trying to book an appointment or 
order a repeat prescription.

The rollout has triggered a backlash from patients, who say GP 
appointments are now “unobtainable”.

Pharmacists have also been left unable to confirm prescription details 
for vital medicines with patients’ GP surgeries as a result.

Callers are connected to a chatbot named Emma – for Enhanced Medical 
Management Assistant – which is designed to end the “8am scramble” of 
patients being left on hold until a receptionist becomes available. 
However, patients have said they would rather join a queue and speak to 
a human.

They complained of a lack of empathy, lengthy phone calls, being hung up 
on, having to repeat themselves, and not being understood because of 
their accent, particularly among people from Yorkshire.
"

-- 
Ammersee
Meer braucht's ned

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Hallo, hier spricht Emma. Wie kann ich Ihnen helfen? "Dr. Joachim Neudert" <neudert@5sl.org> - 2026-04-20 08:00 +0200
  Re: Hallo, hier spricht Emma. Wie kann ich Ihnen helfen? Dietz Proepper <dietz.usenet@rotfl.franken.de> - 2026-04-20 09:24 +0200
  Re: Hallo, hier spricht Emma. Wie kann ich Ihnen helfen? Goetz Schultz <ng.expire1230@goetz.co.uk> - 2026-04-20 11:08 +0100
  Re: Hallo, hier spricht Emma. Wie kann ich Ihnen helfen? Hermann Riemann <nospam.ng@hermann-riemann.de> - 2026-04-22 20:24 +0200
    Re: Hallo, hier spricht Emma. Wie kann ich Ihnen helfen? Dr. Joachim Neudert <neudert@5sl.org> - 2026-04-22 19:19 +0000

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